Divi Aruba Phoenix Beach Resort

My family and I had another wonderful stay here. (Our 3rd time) The view from our room was breathtaking. Staff is very friendly and helpful. Food was good and happy hour was fun!! Kitchen in the room was a huge bonus. Plan to stay here again in the future.

The resort itself was great. The room was okay. Some flaws in design (bathroom door hitting the toilet when opened, bathroom door didn’t latch shut unless locked) the shower didn’t drain well- had to stop mid shower to let water drain , the slider door was really tough to open and close- track needed cleaning or some grease. BUT we had a walk out room right to the pool and this was amazing which made the room issues not a real problem.

We booked a room for 5 nights through ******* neaely a yeae in advancw. When we arrived the hotel informed us that they would be changing our room in the middle of the trip due to availability. This was annoying because of unpacking and repacking everything, but what really put a damper on our vacation was that we had no room at all from 10am that day until 3:30pm. So basically a whole day. They also disconnected our wristbands during that time so we didn't even have access to the pool bathrooms. This wasn't a one-off situation either, they did the same to many guests that day. They apparently just accept any reservation even when they dont have the same room available for that block of time.

Everything stood out. They cleaned our room more than I have ever expected, staff was super kind and helpful and the amenities were overflowing. Thank you!!

Room was nice clean but smaller than i believes it to be from the advertisement on *******

I’ve stayed at this hotel multiple times (5–6 visits) and always had a great experience, which is why this situation is so disappointing. I was charged for a restaurant bill at 7:09 AM on the day of my arrival, even though my flight landed at 1:55 PM — clearly impossible. I contacted both accounting and management and provided full proof, but no one has responded for 10 days. It appears a simple mistake was made, but instead of resolving it, they are ignoring the issue. Very disappointing customer service from a place I used to trust.

The suite smelled of mildew. They didn’t bring a dehumidifier until 4 days went by. Totally unacceptable for the money I paid. Upon arrival they didn’t give us any direction as to find our place or how the numbers worked or what was going on at the resort. I hope you will train your staff better. I doubt I would ever stay at this resort again.

The Phoenix doesn't disappoint. Our room had just been refitted and was spotless. The staff is always there to help.

Room was a little musty and we’re switched to a better room. Everything was amazing about this trip.