Hyatt Hotels in Palm Springs

4 of us rented two rooms with two queen beds for three nights. Unfortunately the rooms have not been updated or maintained so you're dealing with rattling windows that don't close all the way, caulk coming off of the tub, poor ventilation in the bathroom, only one drawer to try and share, worn carpet, and one small nightstand to share. There is also significant air in the pipes so when you turn on the water at the one small sink the air causes the water to shoot all over the very small countertop. For a room with two queen beds the bathroom is very small and there is no storage. Also; the sink didn't drain well. The main pool area is crowded because they don't have the bar open at the other pool that's available. Also, the hot tub is filled with children 95% of the time which doesn't allow adults to enjoy it. On Friday evening we dropped in at the lobby bar to have a nightcap. The bar was short staffed and the bartender was in an exasperated state so was quite rude. The only bright spot for our stay was the food quality from the JWB restaurant. The prices are ridiculous but at least the food was delicious. With fees and taxes we spent over $500 per night. I've stayed at much better maintained hotels for half that price. Will definitely stay elsewhere the next time we're in Palm Springs.

This hotel is near the downtown area but a bit away so you feel like you are at a beautiful resort. We arrived before 11am and they offer us the option of being upgraded to a Jr Suite now or wait for a room on a higher floor. Since I was traveling with my grandson, we took the suite. The lobby restaurant has board games which were perfect. The restaurant did not open until 11am so we sat down and played one of the games. Mat came over and explained that we could order at 11am (it was 10:30). He brought us water and checked on us saying it would not be much longer. The service was excellent throughout the hotel. We were there for three days and enjoyed every minute of our time there.

Perfect environment, great value for money. Well-equipped facilities add memorable memories during a short trip. The colorful mix makes people feel happy, and I am very moved by the pet-friendliness. If you come to Palm Springs next time, you will definitely come here.

This was my second stay in this motel-style place (it’s 2 story - so prepare for stairs - and outside doors all face a courtyard). Super clean, friendly staff, and excellent balconies, pool, and hot tubs. The only downside is that the hotel is on a busy road, but there is a narrow sidewalk to the nearest intersection and the walk into the heart of Palm Springs is pleasant (e.g., it’s an easy 10-minute stroll to the Thursday night market, famous artwork, etc.). Our family has had two great stays here and will continue to make it our go-to for Palm Springs!

All Dad wanted was a pool to hang out in for the weekend. I did my research and it paid off! Even though some comments made the pool sound ”not that great” ...it was! The online pictures don't do it justice! It's BIG, clean, only 5' deep total so you can walk across! Plenty of chairs and umbrellas, just really pretty and fun! Music playing at just the right sound. Pool bar food good and fast delivery.

The rooms are very spacious and the facilities are very full. Free parking is not far from the city center. In fairness, it should be a good hotel with a particularly high cost performance. The disadvantage is that the hotel decoration equipment is too old and can be seen for a long time. It was scary to have someone call the room and knock on the door while sleeping at night. After complaining to the front desk, I stopped, but I didn't find out the reason. I didn't sleep well for one night, and the experience was not good.

My wife and I came here for one night. Good location, clean facilities, nice bed, you're in Palm Springs so it should be all cocktails and smooth sailing. But there were too many negatives for me to recommend staying here. We ran into a number of issues, particularly with trying to work from the hotel and honestly from the staff too. Let me elaborate. We both needed to get quite a bit of work done during our stay, so we asked about the 24-hour stay perk in order to meet some deadlines before checking out (my wife is a Platinum Elite member and the 24-hour time shift is supposedly one of the offerings). They said we couldn't do that because the hotel was fully booked. Understandable and unfortunately unavoidable, especially if someone else was checking into our room. That's all fair. BUT. And here's the big BUT -- they also didn't try to help us at all (and worse, see below). No offering to move us to an open room for a bit, or let us setup in any empty conference room, or anything whatsoever. Just tough cookies. And we were very clear about just needing somewhere to work for a few hours. This leaves much to be desired, but isn't cause enough to down vote this hotel. Alas, my dear TripAdvisor friends, there's more. I asked about some kind of business center or other location to sit with a laptop, but they responded as if no one had ever dare ask something so outrageous. Ok. Weird. But again not a deal-breaker. THEN -- when our checkout time arrived and we were finishing packing our bags -- housekeeping came into the room, without masks on, while we were still in it and started cleaning up! I should have asked them if they would be packing my bags, as well. And we were not more than 5 minutes over the checkout time. That is a deal-breaker for me. I don't expect a hotel to bend over backwards to accommodate me. But at least let me step one foot outside the room before you begin vacuuming over my shoe. Geez. At the Courtyard, you do have to go and you do have to get the hell out of here.

My children loved it and were super impressed with the room, the pool being open during the pandemic was such a relief to a parent that traveled alone. Overall, had a great experience and staff was very helpful and friendly!!

The location is fantastic. There are plenty of good restaurants, bars, shops within walking distance and walking is easy since the city of Palm Springs is basically flat! I parked in the hotel lot and walked everywhere I wanted to go. The hotel does not have a restaurant or bar but I knew this when I booked so no problem. They do have a small cantina type room where you can buy snacks, some sandwiches, drinks, coffee, etc and ice machines everywhere. The service was very good, all employees where helpful and friendly. My room was very clean and good sized with a large bathroom. The room location was also good, on the ground floor near the pool with a view of a parklike courtyard. The pool was large and crowded (I arrived on Saturday afternoon) and everyone seemed to be having a good time. I took a dip the next morning right after maintenance finished cleaning the pool and was the only one there, it was great! I will definitely stay again at the Palm Mountain Resort.