AC Hotel Ciutat de Palma

The soundproofing is terrible! Especially for rooms facing the road. Closing the window doesn't help at all; you can hear people talking downstairs clearly. Also, during cleaning, they threw away snacks we had left on the floor.

Cleanliness: The room was clean and tidy. Facilities: The age of the renovation was evident; the facilities were slightly outdated but functional. Breakfast was good. The room faced the street, but soundproofing was average. There was a simple gym. Environment: Convenient location, within walking distance of the old town. Many restaurants downstairs, and very close to the port. Service: The staff were very friendly and helped me call a car upon check-out.

The hotel is good... There is mint water in the lobby and lavender sachets are given at night... The location is also OK

Very clean, no kettle, average breakfast, watermelon was rotten...

This was about the fourth time I've been there in the last 10 years. It will also be the last time! We arrived at the hotel a little earlier than the stated check-in time of 3 p.m. Despite asking if it was possible to check into the room earlier, I was immediately denied this without even asking if the room was ready. The reception then offered to call me when the room was ready. I'm still waiting for the phone...!!! CHECK-IN HERE IS BASICALLY AFTER 3 p.m.! The increased traffic in recent years makes sleeping in impossible. After 6 a.m., sleep is out of the question, even on weekends. The hotel bar also closes at 10 p.m. on Saturday evenings. This in a "supposedly" 4* hotel. There are a few more things I would like to mention during my four-day stay. However, my time is now too precious to continue writing for this hotel.

This hotel is very noisy, no matter what room you stay in, because the floor is only about 4-5 floors high. It is right next to the road, people here like to ride motorcycles, and there are a lot of cars and buses. The hotel breakfast is very small, and the donuts were not thawed after taking a bite.

Very good. The staff were very welcoming. The hotel had a small balcony, which was exactly what I expected. The location was okay; it was a bit of a walk to the old town, but the distance was acceptable. There was a bus stop right outside.

It's not the first time I've come here and I find the best price and great service from the staff.