The Westin Panama

Service at the reception is efficient. Breakfast could offer a few more options. There is a small swimming pool at the rooftop.

Despite showing signs of its age, this hotel still manages to offer a pleasant stay, though future guests should note that the rooms on the westside of the 10th floor are situated just above a rather noisy air conditioning unit. However, the true highlight of my experience was the exceptional service provided by the staff. Their warmth and readiness to assist at any moment significantly enhanced my stay. A standout was Señora Elisabeth during breakfast, who made me feel incredibly welcome, especially appreciated since I was traveling alone. She attended to her section with the care and attention reminiscent of a mother ensuring her children enjoyed their meal. Melinda at the front desk also deserves special mention for her kindness and patience, making me feel comfortable to inquire about anything. Additionally, the service line staff, particularly the lady who would address me by my name, demonstrated remarkable helpfulness. When a specific meal request couldn't be met, she patiently walked me through the alternatives, showcasing the level of service I wish to find in all my hotel experiences. It's not about grand gestures or lavish amenities but about sincere kindness and professionalism that truly makes a difference. This hotel, with its dedicated staff, certainly knows how to leave a lasting impression. The hotel is situated like 20 minutes from Tocumen Airport in a safe area to wander around. A safe and efficient way to travel in Panama City is by Uber.

The hotel and personnel were very professional, in particular Franklin was excellent! Top service, very friendly staff, very positive experience. Nice typical breakfast with local food as well. Clean room, comfortable bed, large bathroom

Excellent place and location for business meeting we were welcomed by Franklin who explained the city where to eat and what to do extremely friendly and helpful. Rooms were clean and comfortable beds and food was great as well. Bar at nights is busy and friendly staff

Wonderful bar staff, we went nearly every night and enjoyed it. Front desk people were also exceptional along with the chauffeurs. Franklin is a great doorman! It was fun helping him with learning a new language. We just wish the pool would have been open for any amount of time that we were there.

The service was excellent. Very friendly. Franklin Uzcategui received me at my arrival and help me with the check in and luggage. He was very supporting in getting transportation and Breakfast buffet was very good. And the hotel and rooms very clean

In addition to a fabulous location and facility, the food, comfort, and cleanliness couldn't have been better. But the best part for us was the incredible personal service we received from the front desk administrator Elizabeth and the Lobby Ambassador Franklin. We were having so much trouble making a new SIM card work in our iPhone and these two went above and beyond to actually make it happen including phone calls to the provider and ensuring it was working properly when done. They helped make our four day stay so much better.

This is a very nice, modern hotel, and I recommend it. The staff was very friendly, particularly Franklin, who made every effort to make us feel welcome and answer our questions. (Franklin even helped us put the correct destination in our Uber app as the address was not clear to us, but he figured it out for us.) Hotel was clean and quiet, located in a business district within reasonable proximity to key areas of the city — and a pretty good breakfast each morning as part of our room rate. I’ll stay there again.

Very nice hotel. If you’re going to be in (or near) Costa del Este, this is the right place to stay at. The room was clean and comfortable. The breakfast buffet was Va excellent. And the whole staff (without exceptions) is top notch. Everyone there made me feel like home. Kudos to all of them. One of the best group of people I have met.