Pangkor Laut Resort - Small Luxury Hotels of the World

Customer service is top-notch; all staff are courteous, helpful and friendly. It amazes me how they do the up-keep of the whole island. If you are looking for a place to bond with loved ones away from the city and the crowd of the other resorts, this is it! We will always treasure the memories we created with my daughter at Pangkor Laut Resort and we shall definitely go back in the future.

Dirty with bird poo and dirty cushions and towel (as on photo), given we paid RM1.5k for room it is unacceptable for the level of cleanliness. Adding up food and misc charges for another RM1k++ for food one day, imagine paying RM2.5k to get such service for a night stay is beyond speechless. Seriously understaffed as we are not served properly, kept us waiting no matter during explanation / service / check in, we arrived 1pm and the luggage was not in our room even after 5pm, phone not working and after scolded at reception twice only they send our luggage. Imagine kids shivering in cold only with towel as they do not have proper clothes to wear as luggage has not yet arrived.

Food was superb. Should add books on our leaders, history as mat salleh suka baxa buku. Yg ada bnyk old novels. Coffe books pun nice as library books. Luv the hornbills

You can really see how this resort may have been magnificent 20 years ago but today, it does seem rather dated. Beautiful place, nonetheless. However, for a place whose amenities and services rely heavily on bookings (taking away from the spontaneity some may appreciate), the booking system is highly HIGHLY flawed - you'd have to always contact a staff member and there is no booking confirmation sent over via email or anything of that sort, leaving room for errors. That said, what the place lacks in technological upgrades, it makes up with the fantastic and friendly staff.

Had a lovely long weekend getaway and stayed in the sea villas. The facilities were amazing with fresh water pools, tennis courts, gym and several restaurants with an excellent food selection. Our favourite was fisherman's cove which had more of a western cuisine. Overall we had a really pleasant stay. However having stayed at other similar resorts at a similar price it felt like it was lacking. I know how can I complain about staying in paradise? The area for improvement would be: an additional hose shower head instead of just the overhead one. Cleanliness of the library area. Greeting cold towels and drinks at the main lobby. Selection of shampoos, soaps and moisturisers. Eco-friendly toothbrush and energy controller with key card. Aircon and lights had to be turned off manually if we left the room. I would definitely go again but it would be nice if they took on more eco friendly initiatives.

We stayed in sea villa.. everything was good