Ariemarlene
February 17, 2024
the hotel is beautiful and huge although some areas are starting to age. lots of things to do within the resort, grounds and rooms are clean. My only and biggest complaint is the service specially at the food/beverage outlets. Service was extremely slow and not friendly. Only one server at the pool for 60+ people, it really hard to get a drink, and impossible to get a second round. The bartenders are very very slow at the bars/clubs. Very few smiles with the personnel, and extremely little sense of urgency. When the products and your stay is pricey, the least you can expect is quality and service and unfortunately the service wasnt really there.