Bayprime Hotel

Checking -in and out was smooth. The staff are quick to attend to requests. Room with pool view is relaxing. Value for money

If you are sensitive to aircon noise, then their room may not be most suitable for you. The hotel's aircon is kind of noisy and on the 1st night I feedbacked and they offered to send an technician. It did help for a short while but afterwards it seems like the noise went back to as usual. I also discovered it was a dripping a little after the technician left. The staff mentioned the aircon noise is the same in all rooms due to the type of aircon it is. Knowing myself and based on past experience, I would not be able to enjoy the next few nights of stay and so I moved to another nearby hotel the next day and I'm so glad I made this decision. It was non refundable sadly but I could allow friends to stay the remaining nights in my name which was great. The room soundproofing can be improved as I could hear someone talking on the phone next door in the early morning and it was hard to get enough rest. My room was facing the main road and the train track so I could hear a bit of train noise but its not too loud and the road's traffic noise is minimal too at 9th floor. As for cafe menu, it would be good to have more options. They have some dim sum (yay!), asian and western foods. Their cafe service can be better improved too in terms of attitude and friendliness. You'll have to request for room service menu if you want to order from the room. It would be better at check in if the front desk asked if room service menu is needed and so they can send it up to save time. Hotel is clean, looks modern and I like the room's lighting variety too. Their security is tight and if you have a visitor who needs to park at the hotel, they'll have to provide the guest's room number. Good to register yours or your visitor's car plate number at check in to save time. The Mrt station is just about 5-7 min walk and they have a convenience store next door and across which is convenient as they charge from the 3rd bottle of water. The pool looks great and friends who stayed on my behalf enjoyed it. Hope this helps! 🧡

Great view, great staff. The Door men and the guard are great with their work. The food is fusion of Chinese and Filipino cuisine. Overall, great experience. Highly recommended.

I always book to ay Prime Hotel because the rooms are vary spacious and the beef tapa is very delicious

The hotel was a nice place. The rooms were excellent, everything was clean and the staffs were very polite and accommodating. They also have a good breakfast menu which is great.Overall, I would definitely book this room again in the near future.

Cockroach on Bed, inadequate response from staff. While we were asleep, my partner felt something crawling on his skin. We discovered a large cockroach on the bed. This is a serious hygiene issue and completely unacceptable for any hotel, especially one marketed as 4-star. We immediately reported the incident to the front desk. The response was limited to moving us to another room. There was no sincere apology, no acknowledgment of a lapse in cleanliness, and no assurance that corrective action would be taken. The interaction felt dismissive and procedural, as if this were a routine issue rather than a major concern. The hotel offered no compensation and took no responsibility beyond the room transfer. Any compensation we received was later arranged through the booking platform, not by the hotel itself. Finding a cockroach on a guest’s bed while they are sleeping raises serious concerns about hygiene standards, staff training, and management accountability. Unfortunately, the way this incident was handled significantly undermined our trust and confidence in the hotel.

All staff were very polite and accommodating. The service and food were great, and the facilities were clean. We enjoyed our stay and felt welcomed and comfortable. The room was super clean. Thank you!😊

After a 4 hour flight, I arrived at the hotel around 12:20 PM. The bellman and security were very helpful and friendly, which I appreciated after being up so early. I informed the front desk that I had a reservation for that day and was told off that it was checkout time, which was understandable. After waiting about 20–30 minutes, I was called to begin the early check-in process and told I would be notified when my room was ready. As time passed, I noticed guests who arrived both before and after me, including families and other foreigners receiving their room keys. I understood that official check-in was at 2:00 PM, so I wasn’t expecting rooms to be ready, but I didn’t expect to be the last guest assisted. I started to feel disappointed when I saw a large family arrived around 1:30 PM and received their rooms before I did. By 2:50 PM, when the lobby was empty, I politely asked why our room was still not ready. After nearly three hours of waiting, I was told they were still processing my keycard. The front desk staff did offer a sincere apology when my key was finally handed over, which I appreciated. I stayed for two nights. Unfortunately, the room felt very stuffy, as if it hadn’t been properly aired out or used. The bathroom was also concerning, showing dried water marks, stains on the toilet, and signs of incomplete cleaning. Due to exhaustion, I didn’t wanna think about it. On a positive note, the location was convenient for using Grab to reach Mall of Asia (MOA) and Manila Ocean Park. Overall, while the staff were polite and the location was convenient, the long wait, poor communication, and cleanliness issues made the stay disappointing. This hotel worked for my short stay, but I wouldn’t recommend it if comfort and cleanliness are priorities.