Azure Urban Resort Residences by MicasaAzure77

The room they provided is not the same as what we booked based on the pictures they provided.

. There are many rules before checking in, it is difficult for the guest who has many things to do like barcode etc. It should be done once you have booked on trip.com,, not to many people you have to talk to outside the apps and ask for any requirements. I wish the front desk was the only one you talked to. And The hotel cleaning fee should be included in the payment when booking, it should not be charged after the booking is complete. The rest its ok

Na Na Na

The staff are all courteous and accomodating. The room is great and all amenities are superb. I loved the pool. Will book again. Highly recommended.

It was a very awesome  experience. The unit personnel is very accommodating and didn’t leave us without explaining everything. The unit is very clean and the kids enjoyed a lot.

The room is just average since it's an old building. The service is not customer friendly and doesn't aim for customer service satisfaction as only 1 person is allowed to enter the lobby for room verification while.the other companions will be waiting outside under the heat of the sun. Further, I don't understand why we still have to go to that process since they already have a counter outside doing the verification. The room is just an average and what saddened us is we wait until 9:00 in the evening to be given the door key where in fact the checkin time is 2:00pm. Lastly, it took them almost 2:00pm the following day to refund the security deposit of P1,000.00 where in fact we checked out at 10:00am the following day. The administrator is not as responsive and won't accept calls. Overall, I will never recommend this.