Very Disappointing Stay - Needs Major Improvement
If you’re looking for a cheaper hotel, I honestly don’t think this hotel is worth it. The customer service was very disappointing. The receptionists were extremely slow and grumpy , with only two counters operating. I waited around 50–60 minutes just standing in a crowded and very noisy lobby. Lot of Chinese loud in here. Even in the hallways, it is extremely noisy. You can hear people walking past your room almost every few minutes, and the noise is very loud. The walls and doors seem to have very poor sound insulation, making it difficult to relax or sleep peacefully. There was no proper greeting or welcoming service.
The lobby is also very small, and the dining/café options were disappointing. Most of the menu was halal, and I personally did not find the food enjoyable.
The room was another major disappointment. The bed was very firm, the blanket was rough, and I felt itchy during my stay. The bedsheets had stains, and the bathroom was disgusting, with mold everywhere. The bathroom and door also looked old and dirty.
The air conditioning was one of the biggest problems. The temperature seemed to be locked at 24°C. I tried lowering it to 17°C or 21°C, but it kept returning to 24°C, and the room remained hot. I called the front desk by pressing 0, but no one answered for more than an hour, so I eventually gave up.
The bathroom also has very poor ventilation. After using the toilet, the smell stays in the bathroom and spreads throughout the room. This was extremely unpleasant.
The pool is always playground to crowdedweekdays and even weekends .
The location is also inconvenient. There are no convenient stores or restaurants nearby, so you basically have to take a taxi to places such as Mall of Asia. Because of this, you may have no choice but to order food from the hotel, but the prices are more expensive compared with other hotels.
Overall, this hotel needs to improve a lot especially customer service, cleanliness, room maintenance, air conditioning, bathroom ventilation, and food options.
Most importantly, guests who book a Standard Queen Room should be given a room that actually meets a reasonable standard of cleanliness and comfort. The condition of the room I received was unacceptable.
I hope management takes these complaints seriously and improves the experience for future guests.
