Hilton Garden Inn Paris la Villette Reviews

Response from Property: Thank you for your review! We are delighted that you appreciated the hotel's comfortable accommodations and convenient public transportation. Located in the 19th arrondissement of Paris, while a bit far from the city center, the hotel boasts excellent transport links, making it easy to reach Paris's major attractions and business districts. We also appreciate your valuable feedback on the gym and breakfast. Your feedback is very important to us, and we will carefully consider further optimizing the gym facilities and continuously improving the quality and variety of the breakfast to provide guests with a better stay. We look forward to welcoming you back in the future and wish you all the best! Adrien, Front Desk Team

Response from Property: Dear customer, Thank you so much for your review! We are very pleased to hear that you enjoyed everything and were satisfied with the service and regular cleaning. While the location is a bit further from the center, this allows us to offer a more affordable price while maintaining a high level of comfort. We look forward to welcoming you back in the future! Kind regards, Rémi – Trainee Receptionist

Response from Property: Dear guest,Thank you for sharing your feedback following your stay.Regarding your comment about early check-in, please note that this service is chargeable, as it is in most hotels. The standard check-in time is 3:00 PM, and the early check-in fee applies when guests wish to access their room before this time. This ensures we can properly manage room allocation and operational planning for all arrivals and departures.We understand your point of view, however this is the standard procedure in the hotel industry and the policy applied in our establishment. We are sorry if this came as an inconvenience during your stay.We thank you again for your feedback and hope to have the opportunity to welcome you again under better conditions.Kind regards,Virgile - Supervisor

Response from Property: Dear Guest, thank you for choosing to stay at our hotel and for taking the time to share such a detailed experience. We are delighted to learn that you were satisfied with the hotel's modernity, the cleanliness of the rooms, and the service from the front desk and housekeeping teams. Your positive feedback will be relayed to your colleagues, which is a great encouragement to them. We also sincerely apologize for the inconvenience you experienced initially regarding the room's heating and TV remote control. Thank you for your prompt feedback, which allowed us to quickly change your room and ensure your comfort. We have also reported the technical issue to the engineering department to prevent similar situations from recurring. Regarding the hotel's location, thank you for pointing out the convenience of its proximity to the subway station, and we understand the potential inconvenience of longer journeys to the city center. As for your comments on the surrounding security situation, we will continue to monitor it and strengthen safety reminders for our guests to ensure everyone can travel with peace of mind. Additionally, thank you for sharing information about the complimentary laundry and drying facilities; we will also consider providing a more convenient option regarding the arrangement of bringing your own laundry detergent or purchasing it at the hotel. Thank you again for your valuable feedback, and we look forward to serving you again in the future and providing you with an even better stay. Sincere greetings, Hilton Garden Inn Paris La Villette, Head Chef of Virgile

Response from Property: Dear guest, Thank you very much for your feedback, we are glad to hear you enjoyed your stay with us and hope to welcome you again very soon. Kind regards, The reception

Response from Property: Dear guest, Thank you for your positive feedback. We are glad to hear you enjoyed our friendly staff but also the size and cleanliness of our rooms. We hope to welcome you again soon in our property ! Kind regards, The reception

Response from Property: Dear guest,Thank you for your feedback! We're delighted to hear that you found our service to be good value for money. We look forward to welcoming you again.Kind regards,Rémi – Trainee Receptionist

Response from Property: Dear guest,Thank you very much for taking the time to share your feedback regarding your recent stayWe are glad to hear that you found our hotel conveniently located near the stationWe also appreciate your comments on amenities, cleanliness, surroundings, and service, and we will use your feedback to continue improving our guest experienceWe hope to have the opportunity to welcome you back to Hilton Garden Inn Paris La Villette and provide an even better stayWarm regardsVirgile - Head Leader

Response from Property: 尊敬的客人，感謝您分享您的入住體驗！我們很高興您對房間設施和服務感到滿意。對於房間設施相對較舊的問題，我們會將您的反饋傳達給相關部門，以便不斷改進和提升客人的入住體驗。期待未來再次為您提供更舒適的住宿體驗！此致Virgile，Chef de Brigade

Response from Property: Dear Guest, Thank you so much for your detailed feedback! We’re delighted to hear that you appreciated the cleanliness, comfort, and welcoming atmosphere of our hotel. It’s great that the room layout, natural light, and amenities met your expectations. We also appreciate your comments on the pillows, and we’ll take note of them for future improvements, as comfort can indeed be quite subjective. We apologize for any noise disturbance you experienced from other guests and will remind everyone to be mindful of others for a more peaceful stay. We’re happy to know that, despite this, you found our location relaxing and enjoyable. We look forward to welcoming you back in the future for another pleasant experience! Best regards, The Reception

Response from Property: Dear guest,Thank you very much for your kind words! We’re delighted to hear that you had a very pleasant stay. It will be a pleasure to welcome you again next time. Kind regards,Rémi - Trainee receptionist

Response from Property: Dear Guest, Thank you for taking the time to share your thoughts. I’m sorry to hear that your experience wasn’t fully satisfying. We would love to understand what didn’t meet your expectations so we can improve. Your feedback is important to us, and it will help us enhance the experience for future guests. I hope we have the chance to welcome you back and provide you with a stay that meets all your expectations. Best regards, Reception

Response from Property: Dear Guest, Thank you for sharing your feedback. We’re happy to hear that you enjoyed the service and the cleanliness of the rooms. We understand your concerns about the location, and we assure you that we take guest safety very seriously. We’re glad that the convenience of the nearby metro station made your stay easier, and we hope to welcome you back for another enjoyable visit. Best regards, The Reception

Response from Property: Merci beaucoup pour ce retour positif ! Nous sommes ravis que vous ayez apprécié votre séjour et la qualité de notre service. C’est un vrai plaisir de savoir que la localisation, le confort de la chambre, ainsi que nos options de petit-déjeuner ont contribué à rendre votre expérience agréable. Nous serions heureux de vous accueillir à nouveau lors de votre prochain passage à Paris ! À très bientôt !