Renaissance Paris Arc de Triomphe Hotel Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your 9.2/10 rating and detailed review!We are delighted that you enjoyed our prime location near the Arc de Triomphe, our unique modern architecture, and our breakfast offerings.Regarding your departure, please rest assured that our luggage verification process is a mandatory security measure designed solely to protect our guests' personal belongings and ensure that every bag is handed over to its rightful owner. We appreciate your understanding as security remains one of our highest priorities.We hope to have the pleasure of welcoming you back to the Renaissance Paris Arc de Triomphe Hotel in the future!Warm regards,DorianGuest Experience Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your perspective. While I am pleased that our exceptional location served you well, I note your comments regarding the stylistic differences between modern Asian luxury and classic European hospitality; we constantly strive to bridge these worlds for our international clientele.Please rest assured that our housekeeping and maintenance teams have fully audited the corridors on your floor to ensure our public spaces remain absolutely pristine and comfortable. Your comfort is our absolute priority, and we take any deviation from perfection seriously.Should your business travels bring you back to Paris, please contact me directly. I will personally oversee your reservation to ensure your next stay perfectly aligns with your expectations.Warm regards,Dorian - Guest Relation Supervisor

Response from Property: Dear Guest,Thank you so much for calling us "the best in town" and for giving us a perfect 10/10 rating!We are delighted to hear that you and your family enjoyed a comfortable and welcoming 3-night stay with us. Creating a warm, stress-free environment for families is something we take great pride in.We hope to have the pleasure of welcoming you and your family back to the Renaissance Paris Arc de Triomphe Hotel very soon!Warm regards,DorianGuest Experience Team

Response from Property: Dear Guest,Thank you for sharing your feedback following your family trip to Paris.We regret to hear of your frustration regarding your room assignment. While room categories and availability are subject to technical allocations, our front desk team acted promptly upon check-in to adjust your billing so that you were only charged for the exact room category provided.Ensuring fair pricing and providing a comfortable stay for your family remains our priority, and we appreciate your comments as they help us continuously monitor our operational processes.Sincerely,DorianGuest Experience Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you enjoyed our prime location near the Arc de Triomphe as well as our hearty breakfast options.Regarding your rate comment, please note that our pricing dynamically reflects seasonal demand and local currency exchanges (such as conversion from RMB/USD), though single-night rates do not reach $3,000. Additionally, our bathrooms are designed with modern Parisian architectural standards to maximize space and comfort.We appreciate your feedback and hope to welcome you back to Paris in the future.Sincerely,DorianGuest Experience Team

Response from Property: Dear Guest,Thank you so much for your perfect 10/10 rating and positive feedback!We are delighted to hear that our Junior Suite configuration and extra bed option suited your family travel needs so well. Ensuring a comfortable and seamless experience for families is very important to us.We look forward to welcoming you and your family back to the Renaissance Paris Arc de Triomphe Hotel in the future!Warm regards,DorianGuest Experience Team

Response from Property: Dear Valued Guest,Thank you for highlighting our enviable location near the Arc de Triomphe and Metro Line 1. It is indeed a perfect launchpad for navigating the capital with ease.I note your comment regarding the room dimensions. Classic Parisian architecture possesses immense charm, though it admittedly prioritizes historic elegance over vast square footage. For your next visit, I suggest exploring our Deluxe rooms or Junior Suites, which offer a much more generous layout to stretch out after a day of city exploration.Please contact me directly before your next booking; I will gladly ensure you are allocated a space that perfectly suits your needs.Warm regards,Dorian - Guest Relation Supervisor

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review and for choosing our hotel during your time in Paris. We are truly delighted to hear that you enjoyed your stay and that our team could contribute to making your visit special.It means a great deal to us to receive such kind feedback, and I have shared your positive comments with the entire team, they will be thrilled!We hope to have the pleasure of welcoming you back to Renaissance Paris Arc de Triomphe, very soon for another memorable Parisian experience.Warm regards,DorianGuest Relations Supervisor

Response from Property: Dear Guest, Thank you for your review. We acknowledge your concerns regarding the credit card issue and have heard your feedback about the reception staff and the billing discrepancy you encountered. We’re sorry for the inconvenience and frustration this caused during your stay. Your effort to ensure accuracy is appreciated, and we value your input as it helps us understand areas for improvement. Thank you for taking the time to share your experience.Brice - Front Office Manager

Response from Property: Dear Valued Guest,Thank you so much for your perfect 10/10 rating and for your kind words regarding your stay at the Renaissance Paris Arc de Triomphe.We are delighted to hear that you enjoyed our excellent location and that you appreciated the standards of the Marriott family. Providing a seamless and high-quality experience for our guests is our top priority, and it is rewarding to see that our facilities, cleanliness, and service met all your expectations.We look forward to the pleasure of welcoming you back during your next visit to Paris!Warm regards,DorianGuest Relation Supervisor

Response from Property: Dear Valued Guest,Thank you so much for your perfect 10/10 rating and your exceptional feedback on ***********.We are absolutely thrilled to read your comment highlighting that your stay was superb and that you found your room to be so spacious. Offering comfort and space in the heart of Paris is something we strive for, and we are glad it made your stay memorable.It was a true pleasure hosting you, and we look forward to welcoming you back for another fantastic stay very soon!Warmest regards,DORIAN MONTIERGUEST RELATIONS SUPERVISOR

Response from Property: Dear Valued Guest,Thank you so much for your perfect 10/10 rating and for your kind words regarding your stay at the Renaissance Paris Arc de Triomphe.We are delighted to hear that you enjoyed our excellent location and that you appreciated the standards of the Marriott family. Providing a seamless and high-quality experience for our guests is our top priority, and it is rewarding to see that our facilities, cleanliness, and service met all your expectations.We look forward to the pleasure of welcoming you back during your next visit to Paris!Warm regards,DorianGuest Relation Supervisor

Response from Property: Dear Guest,I am Flavio Vieira, Guest Relation Manager, thank you for sharing your feedback. We’re pleased to know you enjoyed our location and found our staff friendly. I appreciate your comments about the service and the replenishment of amenities. Could you please provide more details about your experience? This will help us conduct further research and improve our quality.We hope to welcome you back for an even better stay in the future!Best regards,Flavio