Ibis Paris Alesia Montparnasse Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are sorry to learn that your stay did not meet your expectations and that you found the room size and overall comfort unsatisfactory.Regarding the location, we would like to point out that the hotel is situated approximately a 5-minute walk from Alésia Metro Station (Line 4), which provides direct access to many of Paris's main attractions and transport hubs. Nevertheless, we understand that perceptions of distance and convenience may vary depending on individual travel needs and expectations.Concerning the renovation , we regret that the improvements made did not meet your expectations. However 1st floor, 2nd floor and 5th floor were recently refurbished.Anyway we hope we'll be able to accomodate you again in the near future.Best Regards

Response from Property: Dear GuestThank you very much for your super comment.At Ibis we're glad to provide you the quitest and coolest atmosphere you deserve.We hope to see you again very soon.Warm regards

Response from Property: Dear Guest,Thank you for your positive review and for sharing your experience with us.We are delighted to hear that you found your room spacious and that our amenities met your needs for your stay. Your kind words and your intention to return are the greatest compliment we can receive.We look forward to welcoming you back very soon for another enjoyable stay.Best regards,

Response from Property: Dear Madam,Thank you for taking the time to share your experience with us. We would like to extend our sincere apologies for the concern and distress this incident may have caused you.We fully understand your surprise and, above all, the anxiety you experienced when you discovered that your suitcase was no longer in the locker you had rented. In such a situation, it is completely natural to fear that your personal belongings may have been lost or stolen, and we deeply regret the stress this caused.Following our investigation, we can confirm that the locker in which your two suitcases were stored experienced an exceptional technical malfunction. To ensure the safety of your belongings, our team removed the luggage from the defective locker and securely stored it in our offices for approximately 48 hours. This decision was made because we were aware that you would be returning to the hotel for another stay, and we wanted to ensure that your luggage remained safe until your arrival.However, we acknowledge that better communication between the various parties involved and the reception team would have allowed us to inform you immediately of the location of your suitcases. We understand that the lack of clear information when you made your inquiry only increased your concern, and we are sincerely sorry for this.We would also like to emphasize that this type of technical failure is extremely rare and exceptional. Nevertheless, this incident has prompted us to review our internal procedures to ensure that, should a similar situation occur in the future, any temporary relocation of guests' luggage is systematically communicated to all relevant team members.We are pleased that your suitcases were quickly recovered and that all their contents remained intact. However, we fully appreciate that this does not erase the anxiety you experienced at the time.Thank you for your understanding. We hope that despite this unfortunate incident, we will have the opportunity to regain your trust during a future stay.Yours sincerely,

Response from Property: Thank you for sharing your detailed feedback!We’re delighted to hear that you appreciated the cleanliness of your room, the fresh towels, and the friendliness of our reception team — your kind words mean a lot to us.Regarding the AC we can understand your feeling even if in the mid season we don't make it work as the air outside is too fresh at night.About the bedding, please note that our double rooms are often configured with two single beds pushed together, which is a common setup. That said, we completely understand that this may not be ideal for everyone, and we will take your feedback into consideration as we look for ways to improve guest comfort.We hope to have the opportunity to welcome you again and provide you with a much better experience next time!

Response from Property: Dear Madam, SirThank you very much for your kind and thoughtful feedback! We’re delighted to hear that you enjoyed the convenient location, with easy access to nearby metro stations and restaurants.We’re especially pleased that you found our property well-suited for traveling with dogs. Providing a welcoming environment for our guests and their pets is very important to us. It’s also great to know that the nearby veterinary services were helpful for your travel needs.For the future do not hesitate to tell us your point of view regarding what can be improve.We remain at your disposal for the next timeBest regards

Response from Property: Dear Madam, SirThank you very much for your kind comment and feedback.We'll be very delighted to welcome you again in the future.Best RegardsFrédéric

Response from Property: Dear SirThank you very much for your review further to your stay.This is amazing to be able to satisfy you so well as we did (and a bit unexpected...👌).At Ibis Paris Alesia Montparnasse your experience is our main value to evaluate the quality purposes.That is why we concentrate our effort on the reactivity of our teams. It seems that it worked for you.Looking forward to welcoming you again at Ibis,