Maison Albar Hotels le Pont-Neuf

The hotel's location is certainly attractive, making it a convenient base for sightseeing. However, if you were to ask whether the service and attention I received were commensurate with the price, I'd honestly say it was "disappointing." The following basic issues occurred every day during my stay: Day 2: No bathmat provided Day 3: No bathrobe provided Day 4: No bathrobe again, no tissues provided, and the tablet power was out of order, rendering it unusable All of these are unacceptable levels of service considering the room rate. I also questioned the attitude that they only corrected the issues after we requested them. Even more disappointing was the extremely surly and unpleasant behavior of one staff member. I'll state this as a fact: while this staff member was friendly and smiling with other Western guests, he clearly had a different attitude toward us Asian guests. I don't intend to categorically conclude that this was ******. However, the difference in treatment was so significant that it's not surprising that everyone there felt that way. I don't think this can be dismissed as simply a matter of personal customer service attitude. If a hotel calls itself a "luxury hotel," it should treat all guests with fairness and respect. On the other hand, the other staff (especially the European ones) were extremely polite and always greeted me with a smile, giving me a sense of security. I commend them for that. In conclusion, while the hotel's physical facilities are good, the quality of its personal service varies greatly. I strongly hope that in the future, staff training will be strengthened and a change in mindset will be made to treat all guests equally. The location and facilities of the hotel itself are certainly attractive, and it is a convenient base for sightseeing. However, if you ask me whether the service and treatment I received were commensurate with the price, I can honestly say that it was "disappointing." During my stay, the following basic defects continued every day: Day 2: Bath mat not provided Day 3: Bathrobe not provided Day 4: No bathrobe again, no tissues replenished, tablet power failure made it unusable All of these are unacceptable levels of behavior considering the price of the accommodation. I also questioned the attitude that they only corrected it after we requested it every time. What was even more disappointing was that the behavior of one staff member was too unfriendly and unpleasant. I will state this as a fact, but while the staff member was smiling and kind to other Western guests, he clearly changed his attitude toward us Asians. I do not intend to conclude that it was ******. However, the difference in treatment was so noticeable that it would not be surprising if everyone there felt that way. I do not think this can be dismissed as simply a "problem of individual customer service attitude." If a hotel calls itself a "luxury hotel," it should treat all guests with fairness and respect. On the other hand, the other staff (especially the European ones) were very polite and always greeted me with a smile, which made me feel at ease. I commend them for that. In conclusion, while the physical facilities of the hotel are good, the quality of the personal service greatly varies. I strongly hope that in the future, staff education will be strengthened and a change in attitude will be made to treat all guests equally.