Horrible experience during check-in. The front desk clerk was not professional and extremely rude! We wasted 2 hours in the lobby during check in because their credit card machine was not working. The agent did not care to resolve the issue till we demanded he called the manager. He walked away during check in and was on a personal call by the entrance. I would fire him if this was my property. He has no business working for hospitality industry.
Moreover, housekeeping would only leave one set of towels even though we were 3 people in a room with 3 beds. We had to go downstairs to the lobby each night to get towels and plastic cups. The staff kept apologizing but the issue was never corrected for subsequent days. Lastly, they only gave us one key, which would get deactivated few times during the day and we would have to go down and have it activated. Overall it was a horrible experience.