Amelia E.
February 24, 2022
This is a clean and VERY well-located hotel directly across from the Parikia ferry port. We chose it largely because of the location, which definitely met expectations, but also because of the amenities offered in the listing: "Continental breakfasts are available daily from 8:00 AM to 10:30 AM...Featured amenities include dry cleaning/laundry services." However these amenities unfortunately did not exist.
After two weeks traveling as a family without laundry access, we had pinpointed this hotel as when we'd finally be able to do laundry for the whole family. Upon arrival we were told there was no laundry and no breakfast, which was certainly a disappointment. There is also no restaurant, bar, or lounge as mentioned in the listing.
But the most unfortunate part was the complete lack of communication available prior to arrival. We had messaged the hosts weeks earlier to inquire about check-in details, and then sent a few messages in the days prior to check-in via the Vrbo app as well as the hotel's regular email. We were particularly concerned once our ferry was delayed and we would be arriving close to midnight—would we even be able to check in that late?
The prospect of wandering Parikia with our luggage and child was not fun, so we reached out to the central Vrbo team for assistance. They were fantastic and even located alternative accommodations for us in case this hotel was not open when we arrived. Luckily it was. However, to this day we have received no response from the hotel host(s).
I would book a different Vrbo if you are considering, this one is not worth the hassle!