Cleanliness - 1/5 The unit was noticeably unclean upon arrival. There were visible hairs on the floor, and the throw pillows and sofa covers had stains and signs of previous guest usage. The CR was also poorly maintained, with moldy walls and no plastic liner inside the trash bin.
Location - 4/5 Good and convenient location, especially for guests attending events near SMX Convention Center.
Service – 2/5
Very disappointing experience with guest coordination and maintenance. We were charged for damages we did not cause, and the deduction from our security deposit was made without proper verification or prior coordination. The WiFi was also not functioning properly and took time to configure ourselves. Requests for an iron and even a broom were ignored, despite wanting to clean the area ourselves. Additionally, the living room ceiling light was not functioning, leaving us dependent only on the stand lamp.
Amenities – 3/5
Basic amenities were incomplete or poorly maintained. No Netflix access was provided (I had to use my own account), no flat iron available, the living room ceiling light was not working, the CR walls were moldy, and overall cleanliness was below acceptable standards.
