My 2-night stay in Manila was truly a story for the absurd. When I checked into room #4008 at 8 PM on April 9th, everything seemed normal. However, on the morning of April 10th at 8 AM, since I had booked two nights – the first in a standard room and the second in a queen room – I packed all my clothes neatly, ready for the cleaning staff to transfer my personal belongings later that afternoon. I was a bit worried at the time, so I even took a photo of my folded clothes as proof (please see attachment). At 9 AM on April 10th, I went to the front desk and explained my situation. They assigned me a new room, #2010. I specifically asked them to help transfer my clothes from room #4008 to my new room. The young woman at the reception said, “Okay, sure.”
When I returned from work at the factory at 6:00 PM on April 10th and entered room #2010, getting ready for an evening party, I discovered that the clothes I needed to change into were missing. I immediately rushed to the front desk to inquire. Initially, they were hesitant and evasive, but after my persistent questioning, they admitted that due to an internal communication error, my clothes had been treated as miscellaneous items and disposed of by their staff. Naturally, I was not satisfied with this answer and demanded an internal investigation. After all, the items I left were neatly folded and placed on hangers – clean clothes and shoes – there was no reason for them to be treated as trash. As I continued to discuss with them, they asked an irritating question: “Who did you tell at the front desk when you gave them the task on the morning of April 10th?” In my opinion, with numerous cameras at the hotel’s front desk and check-in records for staff, identifying which staff member made the mistake (or oversight) should be an internal responsibility of the hotel, not something an overseas guest should have to figure out.
After about 15 minutes of discussion, they finally located some of my clothes with the housekeeping team and asked me to wait in my room. So I waited in my room from 7:00 PM until 7:30 PM until the service staff brought my bag of clothes. Upon checking, 6-7 items were still missing. Due to the repeated hassle and the lack of proper attire, attending the evening party was clearly out of the question. However, continuing to argue with the hotel staff seemed fruitless, so my companion and I simply went to a nearby mall for a quick dinner. When I returned after dinner at 9:10 PM and opened my room, thankfully, I finally received the remaining bag of clothes...
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