Conrad Manila Reviews

If you come for an event at Mall of Asia. This is definiitely place to stay. Every staff are really helpful with great hospitality. Room is superb! definitely come back!

Spacious room with clean bathroom and toilet, location very convenient to malls such as SMaison and MoA. Staff very friendly and helpful. Room service was pretty good as well

Had great experience! Staffs are all friendly. Definitely will book again 😄

The layout of the hotel is not fitting for a “luxury” hotel like they claim. Their service is only surface level friendly but not helpful at all. Those who have stayed in plenty of hotels would understand that what we need is the hotel staff actually being helpful. I purchased breakfast during check in, I mentioned it many times that it’s for my father who needs to leave early in the morning, the next day we found out the front desk did not register this purchase and my dad told me the staff were super unhelpful and even rude. The check in line was so long yet they couldn’t even do their task right. Another unpleasant surprise is that big hotels usually deliver the items door front, isn’t this part of the service? But Conrad won’t even allow the item to reach their lobby (third floor), let alone deliver it to your room. Lastly, their furniture are so old, like the TV we couldn’t even watch or even close it. Their shower and toilet door keeps smacking onto the glass door Bec of poor structure. All these makes it an unpleasant stay. My first time leaving a bad review ever.

Nice Hotel with nice sunset view by the seaside Easy access to the Mall of Asia that is full of dining choices

We were given free suite room upgrade which is a great gift and in time for our mom's birthday. She was even given a slice of birthday cake. This made our mom very happy.

Big room, very comfortable bed, nice air conditioning, delicious breakfast, veryz comforting service, and the view and the details in interior design is great. Right next to mall of Asia and ikea, so perfect for shopping. Pretty close to main tourist spots as well.

Overall, a pleasant stay. I stayed for a night just to attend an event. Pros: Gave me a Cary, the Carabao plushy, very convenient location. Cons: Room is a bit dated, carpets emit a certain smell in the room, takes time for reception to answer a call, too dark in room hallways, bath room needs a general cleaning, water heater intermittent.

Clean room, cute Tamaraw plushie collectible, good breakfast selection with really nice coffee, nice pool and gym, spacious changing rooms at the fitness area

Very nice location to get to exhibition in smx the next day, surrounding also very nice.

I get the impression the place is struggling due the the efforts so upsell at check in Wrote a review on trip-advisor outlining this and raised it at the time and got nothing but a gaslight from the management. Don’t expect your deposit back when you leave either. They demand payment in full for the food and drinks you’ve bought and retain the deposit for several months! Not a good hotel.

We had an incredible stay at the Conrad Manila. The location is perfect, right next to the Mall of Asia, making it easy to access dining and entertainment. Our room was a highlight—modern, clean, and the beds were incredibly comfortable. The best part, however, was the service. Every member of the staff, from the front desk to the restaurant team, was professional, friendly, and genuinely attentive to our needs. The breakfast buffet was a top-notch culinary experience with a huge variety of delicious options. We can't wait to come back and experience the Conrad hospitality again.

The hotel is in very good location, just right next to SM Mall of Asia. There are bridges connecting to Mall of Asia, very convenient. Hotel rooms are spacious and cozy. Staff are very friendly and helpful. The buffet breakfast is excellent.

not so much during holiday the parking is so hard. but im not sure coz we went to the back. but atleast give us direction we were ask to open our luggage coz we are entering thru mall parking. but technically they share parking with the mall. hassle for having to do that. its really inconvenient other than parking thats it