The Ava Hotel Paso Robles, Curio Collection By Hilton

Lovely

The property is beautiful and the staff welcoming and knowledgeable. However, I had to leave a couple of nights early. I notified the front desk the morning of my departure so they knew my room would be available. Unfortunately, the hotel refused to refund, partially refund or give me a credit towards a future stay for my 2 unused nights. Very disappointing.

The room was a unique floor plan and we loved it. The 2nd floor outdoor bar was so fun and the food and drinks were excellent! We booked this hotel last minute but if we return to Paso Robles this is definitely where we will stay but get a balcony room on the second floor. Great location to walk to restaurants.

This was the first place we booked for the night that we were in Paso Robles. Our kids wanted us to find a place that has a pool so they could enjoy that before we headed it further down south. Once we arrived at this beautiful hotel, we were informed that their pool is not open (the app and the reservations never mentioned that). We ended up deciding to not stay and find a different place in Paso which had a wonderful pool. Other than that, it was a wonderful hotel and we would love to come back and stay there when their pool is functional.

The hotel is beautiful and in a great location to walk to restaurants and coffee shops around the town square. The beds were very comfortable. Most staff were very helpful. The evening maintenance man Andre went above and beyond to try to get the outdoor fire pit working and then got a heat lamp running instead when the fire pit didn't come on. The check in person however was on.the phone for at least 10 minutes while several.people were waiting in line to check in without even acknowledging those waiting until finally someone got someone else to come check us all in.

Room was not ready They took my phone number but I had to call them Finally was able to get in after 5 PM No Waters in the room No slippers No robes No Q-tips Difficult time with the plug on the tub Phone did not have menu to order room service Coffee shop did not have nonfat milk or even low-fat

Great experience. Wish they told us about the snacks for purchase when we arrived late at night and everything was closed. Also, we were really looking forward to the bar at the pool but it was closed for a private event the first day. Would have been good to know.