Master bedroom with a bathroom in a Pattaya villa.

When I arrived at the inn, there was an awful lot of luggage, and the first floor was a shared space. Even though it was shared, it was completely unusable. I asked for a late check-out on my last day. The staff member checked with the manager and agreed to a 5:00 PM check-out. It would cost 300 baht, and since there were no reservations for that day, there was no problem. However, on the day itself, just after 3:00 PM, a woman started banging on the door, saying that the next guest was arriving and that we needed to leave quickly. Huh? But we'd promised to check in at 5:00 PM? Anyway, I hurried out the door. I checked with the staff member who had contacted me, and they said they'd said 3:00 PM... We were getting ready for 5:00 PM. There was no need for us to lie. Even though it was the hotel's mistake, they didn't even try to apologize. They threatened to contact head office. It was very scary. We contacted Trip.com. They should just admit their mistake and apologize, but why, since we're customers? It was a very unpleasant response. I'm sure they won't admit fire again if a situation like this happens again. All they need to do is honestly admit they were wrong and apologize. If they can't respond in that way, I don't think they have the right to be in business.