Premium Pool Villa Pattaya

The room was very spacious and comfortable, fully equipped. The host was very kind and responded quickly. However, the location is a bit remote; it takes 20 minutes by car to get to the main street of Pattaya. There's a very large 7-Eleven nearby, which is convenient for daily breakfast and late-night snacks. It would be even more perfect if a washing machine was provided.

I enjoyed interacting with the staff; they were very polite. The villas are nice, and the grounds are well-maintained.

The place looks exactly like the pictures. The pool is decent and clean, but I'm deducting a star because the bed sheets and blankets felt dusty and not very clean. After my trip, I ended up with a rash and hives. You might want to bring your own blanket. Everything else was fine.

Upon arriving at the address provided by Trip.com, there was no front desk, and it turned out to be a residential complex. I couldn't get through to the merchant's phone number listed in the app, and the online customer service didn't respond. I waited for a full half hour before Trip.com customer service finally got in touch with them. To my surprise, the hotel staff then led us on a motorbike to a secluded villa down a small path, which felt very unsafe. I reluctantly paid an extra 7,000 Thai Baht to switch to a place inside the complex. I have no idea how such a merchant can be listed on Trip.com. The registered address and the actual check-in address were completely different, and Trip.com shows no consideration for its customers. They should conduct a strict review before allowing listings. At the villa, the pool water was dirty, and when I asked them to change it the next day, they refused. The room also had a strange smell, perhaps because no one had stayed there for a while, and the villa itself was quite old. It was all about the photos. This was an extremely unsatisfactory stay. Book with caution! Safety should always be a priority when traveling abroad.

The exterior of the house looks good, but the swimming pool is tiny and seems neglected. The bathroom inside was incredibly dirty; there were still hairs from the previous guest and a lot of sand and grit, as if it hadn't been cleaned at all. The air conditioning in the bedroom wasn't cold. None of the doors could be locked. This is terrible. Paying over 5,000 for this is unacceptable.