To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.2
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All reviews(37)
Positive reviews(35)
Reviews with photos/video(1)
Negative reviews(2)
Phil L W
Queen Room
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 5, 2024
Had 2 nights happy stay with free private parking and Continental breakfast included. Highly recommended!
Guan Liang
Queen Room
Stayed in Nov 2023
Couples
10 review
3.7/5
Posted on Nov 17, 2023
Great location, walking distance to key attractions. Nice breakfast. Super small lift and the room decor looks run-down
Guest User
Queen Room
Stayed in Jul 2022
Couples
8 review
5.0/5
Outstanding
Posted on Jul 11, 2022
It’s near the city and central. Basic room but staffs are very nice
Guest User
Queen Room
Stayed in Aug 2023
Business travelers
73 review
3.0/5
Posted on Sep 4, 2023
The room is clean, but it smells bad
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Anonymous User
Queen Room
Stayed in Jun 2024
Business travelers
41 review
5.0/5
Outstanding
Posted on Jun 14, 2024
Très bon hôtel, bien situé à proximité du centre de Pau. Parking pratique, bon petit déjeuner. Chambre un peu vieillote, certaines ont été rénovées mais pas celle que j'ai eue.
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Guest User
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 25, 2024
The free parking was what first attracted me on-line, but it’s the smiles and graciousness of the staff that will bring me back! True the parking is great, free (and secure, behind a gate) which is a big plus to me. The room is comfortable, and on the edge of the center, so you can walk to all the sites if you like. But the front desk staff was the best! Very helpful. Also a big plus and under the category of why hasn’t thought of this before: the room key folder hqs a map of the city center on it ! Brilliant! Will definitely stay again the next time in Pau!
Guest User
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 30, 2024
Excellent staff. The reception staff were so inviting and kind on our arrival. Information given without asking regards places to eat & to go to. On our return that evening another staff member went out if her way to find us some milk - the small things matter!! Clean hotel Great private carpark!!! Safe car park Fabulous hotel Great rooms Wonderful staff Fantastic staff Very happy- can you tell?
ItchyFeetBTS
Stayed in Jun 2024
Couples
4.0/5
Very Good
Posted on Jun 23, 2024
This was a nice property. Pau was a pleasant surprise and this hotel put us within walking distance of most things we wanted to see in town. There is a very friendly and helpful staff who had excellent restaurant suggestions. It’s a little bit run down with lots of chipped paint and dated furnishings, but it’s very clean and is overall well-maintained. Double sinks in the bathroom were great to have and there’s lots of space for toiletries with a good amount of towel racks and hooks; the toilet had its own separate room. There was even a full shower curtain to prevent flooding the bathroom! They also provide free parking, which is private and secure in the back. We’d definitely stay again if we were in the area.
Guest User
Stayed in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 15, 2024
Very good spacious hotel parking. Easy walk to local attractions especially Museé des Beaux Arts. Excellent breakfast which on our visit was available for nearly five hours. All clean at the juices and no messy spillages. No issues with bedroom. It would be our first choice if we were to return to Pau.
Guest User
Stayed in Dec 2023
Other
5.0/5
Outstanding
Posted on Dec 11, 2023
Second time in France and first time in Pau. So far this is the best hotel. It exceeded my expectations. We found it very easy, The room was big, having a big wardrobe, many hangers and storage space, comfortable beds, big bathroom. Overall very cozy. The breakfast was great. I regret we did not stay longer in Pau but I'm thinking of another visit. The receptionist was a very polite young man. The hotel must be proud with such employees
Guest User
Stayed in Aug 2023
Couples
5.0/5
Outstanding
Posted on Aug 2, 2023
We had a good sized room in a hotel with a working elevator and centrally located near Place Clemenceau in the historical part of the city. Of particular interest were the breakfast jams made especially for the hotel. I had the best orange marmelade that I have ever had in France. Well done to the local suppliers.
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jun 25, 2023
Stayed 3 nights in Pau and fully enjoyed it. Even before the arrival, staff has been responding promptly to my requests and could immediately relate to them when they greeted me upon check-in. Room is very spacious, fridge is cold (unlike the usual mini-bar in most hotels) and has everything I wanted: safety deposit box, water kettle with tea, coffee and cream, bathroom amenities, a good hairdryer, and even a heated towel rack (this one really beats me!) Parking on site is very convenient, however the parking spaces have very narrow space in between cars so dents could be possible when people aren't careful opening their doors (I got one, unfortunately). Pau is a very nice town. Besides visiting the famous castle of Henri IV, strolling around town is very pleasant. For restaurants, I highly recommend L'interprète serving fine foods at very reasonable prices.
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jun 24, 2023
Great hotel with a very helpful and friendly reception lady - Suzanne. She was so helpful and friendly. She booked us a table at Le Dauphin and also organised a taxi to take us. Rooms very comfortable and lifts available to the rooms. Good breakfast. Highly recommend this hotel.
Guest User
Stayed in May 2023
Other
5.0/5
Outstanding
Posted on May 6, 2023
Beautiful and large room with excellent bedding, the breakfast was gourmet and we liked all the staff, no administrator on arrival or departure, everything had been perfect , we will come back , good value
Guest User
Stayed in Mar 2023
Other
5.0/5
Outstanding
Posted on Mar 24, 2023
This was a friendly well run Hotel in a great location. Great if you have a car and need to park. Good breakfast and cheery helpful staff. Room was comfortable and shower was excellent. Good local knowledge and dining advice.