Konaklı, Mustafa Kemal Bulvarı No: 2, Payallar Belediyesi, 07490, TürkiyeView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Club Turtas Beach - All Inclusive Guest Reviews
3.9/5
Good
41 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
Filter by:
Sort by:
All reviews(41)
Positive reviews(34)
Reviews with photos/video(11)
Negative reviews(6)
Malwi M
Stayed in May 2024
Travel with friends
5.0/5
Outstanding
Posted on Jun 8, 2024
WONDERFULL STAY ALL POSITIVE! GREAT FOOD, GREAT ROOM WITH A GREAT SEA VIEW! NIC PEOPLE IN RECEPTION (BAHADYR SPEAKS POLISH! VERY NICE YOUNG MAN! ANIMATION TEAM RULES!!! SUPER COOL WORK DURING THE DAY AND 22:00. EVERYTHING IS SO CLOSE HERE - BEACH, POOLS, BARS, RESTAURANT. I LOVE THE PLACE AND RECOMMEND IT TO EVERY ONE! LOVE THE STAY. EVERYTHING WAS P.E.R.F.C.T. JUST CAME BACK!
Response from Property: Dear Malwim2024 Thank you very much for being our guest and for your positive feedback. We are happy to know that you enjoyed your stay with us and we managed to provide you with the perfect holiday at every single stage. And we thank you for your high appraisal of our staff, reception and animation team in particular, and our comfortably arranged territory. Dear Malwim2024, we wish you an awesome summer ahead and we will be happy to welcome you again. Sunny Greetings from Club Turtas Beach Hotel
IvanA3696
Stayed in Apr 2024
Family
5.0/5
Outstanding
Posted on May 22, 2024
Beautiful place with a large garden. Beach right in front of the hotel. The animation team takes care of you every day. Various refreshments and drinks throughout the day. Every evening a different animation program in the amphitheater, for children and adults. The employees are nice, always willing to help. The restaurant has a large selection, the service is very pleasant, especially Mr. Sahim, thank you very much. A very nice holiday, we would love to come back here.
Response from Property: Dear Ivan, Thank you very much for your wonderful review and for being our guest. We were happy to know that you enjoyed your stay with us and we managed to provide you with high quality services. And of course we really appreciate your high ratings of our animation team, service team, cooks and all workers, who every day did their best in order to make your stay perfect, in general. Dear Ivan, we will be happy to welcome you again in our hotel and we wish you all the best. With Sunny Greetings, sincerely yours Club Turtaş Beach Hotel
235fredrikb
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 21, 2024
First of all I want to give a big thanks to Mr. Taha in reception who sorted out some food to my wife when we just had arrived and the restaurants were having closed, and she desperately needed food due to diabetes. Perfect family hotel, our kids really loved it. Great food in the restaurants, particularly in the evening and breakfast. Massive sallad buffe with everything you’re asking about. The only thing I can complain over is there were same kind of food in the lunch restaurant every day. Aqua park was really good, both for children and adults, much better than I had expected. The room was clean and also all public toilets, the cleaners were there all the time. Perfect pools who were really quiet during the day despite so many people at the hotel. Overall we were really pleased with our visit at Club Turtas! Please say hi to Mr. Taha from me, Cheers!
Response from Property: Dear Mr Frederik, Thank you very much for your review. We are happy that you enjoyed wonderful holidays in our hotel. We appreciate that you liked our pools and aqua park. We are very glad that you were satisfied with our hotel and that the housekeeping work did not cause any complaints from you. We will definitely convey greetings from you to Mr. Taha. Thank your for being our guests and we hope to see you again. Sunny Greetings, your Club Turtas Beach Hotel Team
M2038WOjm
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jul 20, 2024
Great Experience. The hotel is very nice and clean, with lots of green areas around the buildings which helps to relax in some shade, esecially when the temperature is very high. The food was delicious, great variety of choices, including some turkish options. We especially enjoyed pool animations and that's thanks to the great animation team. All the staff was beyond wonderful, always ready to help and accommodate any needs. We had rooms with a beautiful sea view, which were spacious and clean. When we arrived very late evening, even thought the dinner time was over, we could enjoy a late night soup which was a very pleasant suprise.
Response from Property: Dear M2038WOjm, Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us and found our hotel to be a relaxing and clean environment. The green areas around our buildings are indeed designed to provide a serene atmosphere, and we are glad you appreciated them, especially during the hotter days. We are pleased that you found our food delicious and enjoyed the variety, including the Turkish options. It's also great to hear that you had fun with our pool animations and that our animation team made your experience memorable. Our staff takes pride in being helpful and accommodating, so it is heartwarming to know that their efforts contributed positively to your stay. We are also glad that you enjoyed your spacious, clean rooms with a beautiful sea view. The late-night soup upon your arrival is one of the small touches we provide to ensure our guests feel welcome at all times, and we are happy that it made a positive impression on you. We look forward to welcoming you back to our hotel in the future. Thank you once again for your kind words. Sunny Greeting from Club Turtas Beach Hotel Team
Mark C
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jul 14, 2024
Hotel was clean and food good , staff very friendly . The staff at reception very helpful and always with a smile , they spent all our last night trying to sort our airport transfer and when it did not arrive the next morning quickly arranged an mini bus for nine people . This hotel mainly caters for main land European customers and we only met two other British guests in our two weeks there , ok for me but maybe not for others. Location ok 10 minutes walk to Konakli main streets . Can wave a dolmus down outside hotel and get dropped at Alanya bus terminus for 35 tl each . Which is a short walk to harbour and get dropped off directly across from hotel on return. Overall would go back to hotel , But would add we took 2 small children and only one buggy , when we needed 2nd buggy they changed 5 euro per day and no discount for weekly hire which is very expensive.
Response from Property: Dear Mark, Thank you for taking the time to share your detailed feedback about your recent stay with us. We are delighted to hear that you found our hotel clean, enjoyed the food, and appreciated the friendliness of our staff. Our reception team will be pleased to know that their efforts to assist with your airport transfer made a positive impact on your stay. We strive to provide excellent service to all our guests, and it's wonderful to hear that you found our location convenient and enjoyed the ease of transportation to Alanya. We appreciate your observations regarding the composition of our guest demographic and understand that this may be a consideration for some travelers. Your feedback on the buggy hire cost is also noted, and we will review our pricing policy to ensure it offers good value for our guests. We look forward to welcoming you back to our hotel in the future. If there is anything we can do to make your next stay even more enjoyable, please let us know. Sunny Greetings, your Club Turtas Beach Hotel Team
GlobeTrotting797259
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on Jun 19, 2024
Even though hotel is old they are renewing many parts. Many things updated in the hotel since last year. They also trying to impove their quality. Foods are delicious. Animation team, waiters, chefs all worker do their best. I have to say animation team work hard to make your holiday fun. This hotel is very good especially for families. Aqua park is good enough to entertain. They care much about safety. Only thing is not perfect is sea. Sea is wavy and rocky. I absolutely suggest this hotel to stay.
Response from Property: Dear GlobeTrottıng797259, thank you very much for your wonderful review and for being our guest. We were happy to know that you enjoyed your stay with us and we managed to provide you with a high quality holiday. And, of course, we thank you for your high appraisal of our workers of all departments who every day do their best in order to make every guest's stay wonderful and careless. and for recommending us. Dear GlobeTrottıng797259, we wish you all the best and we will be very happy to welcome you again in our hotel. Sunny Greetings from your Club Turtas Beach Hotel Team
Guest User
Stayed in Aug 2023
Other
5.0/5
Outstanding
Posted on Sep 1, 2023
It was amazing vaccation,food and drinks was great,sea was great,hotel services was great,just everything was great you must go there.I was there with familiy and we were so much satisfied.(I am from Czech Republic.)
Response from Property: Dear OnAir, First of all, we thank you for your wonderful review and for being our guest. We were very happy to know that your stay with us went just perfect and our hotel managed to satisfy all your needs. Also we are thankful for your high appraisal of food, drinks and service quality. Dear OnAir,we wish you and your family all the best, and we will be happy to welcome you again in our hotel. Club Turtas Family
Guest User
Stayed in Feb 2024
Other
2.0/5
Posted on Mar 1, 2024
After reading the reviews on here, we were looking forward to our family holiday at this hotel. We have stayed in lots of all inclusive hotels (including other parts of Turkey) over the years but this had to be the worst one we have stayed in. All inclusive should mean all inclusive instead of asking for more money where they can. We should like to state that we do not normally post complaints, but feel that strongly on this occasion we feel we must - if only to warn others in the way we wish someone had warned us what to expect. The hotel complex is quite a small area, it is kept clean and tidy and there are plenty of sun loungers for everyone around the pools or on the beach. We had 2 rooms booked, a double room and a family room. The family room was very small with bunk beds and a double bed in one room, this is difficult when you have children in their teens who really don’t want to share a room with their parents. The balcony’s are small too with a table and only 2 chairs so set for a couple not 4 people staying in the room. These rooms are the same size as the double room just with the bunk beds added in. You cannot sit out in the balcony as the air conditioning unit is fixed to the wall on the balcony blowing out hot air making it unbearable. The bathroom was of a good size but not great for 4 people sharing it. The hair dryer is in the bathroom, this makes it really hot drying your hair as the air conditioning in the room doesn’t reach the bathroom. I agree with other comments that the food was edible but is very repetitive. They do different themed nights but some of these foods are prepared in the afternoon, resulting in our party of 6 having stomach pains with vomiting, diarrhoea or both. In all the all inclusive hotels we have stayed at, you get a voucher to allow you to eat in the a’ la carte restaurant one night a week, however nothing was given for this hotel, you had to pay €30 per head for the meal, which is very expensive if you are a large party on top of what you have already paid for all inclusive. It got to the point where we really didn’t want to eat in the hotel so we ventured to Konakli town, having to pay for our meals but at a fraction of the amount the hotel was charging for their a’ la carte restaurant. To us, all inclusive holidays in the sun is where children can get an ice cream when they want, not at this hotel, only available on certain days (approx 2 or 3 times a week for a one hour slot or you missed it). We had to pay extra for ice creams at the shop on site. The drinks are served in plastic cups, small cups (less than a 1/4 of a pint) for coke, sprite, fanta etc or larger ones for a beer. We asked for our soft drinks in a larger cup to be refused as the manager said no, this is ridiculous when we have paid all inclusive. I understand plastic cups used around the pool or beach but not in the evening when you are sitting in the main bar (pool bar). The spirits with a post mix were also served in the sma
Response from Property: Dear Mrs. Parker, First of all, we thank you for your review and for being our guests. We are sorry to know that we could not satisfy all your needs and you could not enjoy fully enjoy your stay with us. However, we were surprised about some points as well. Every catalogue or website, offering our hotel, has definite and precise description of family rooms where it is clearly stated that there are not 2 bedroomed accommodations but one specious room with bunk bed in it. Moreover, as far as we know you got the information about the family room in the response to your email before your visit to us. Also, in every catalogue it is written that A-la-Carte restaurant is extra service provided against the fee regardless of numbers of days of stay. Same goes for ice cream: it is written in the hotel concept that ice cream is provided 3 times a week. At the next point, as the hotel awarded with ISO and ISIS certificates, we pay huge attention to the quality of beverages and food in the hotel, so all the alcoholic and nonalcoholic drinks are provided by certified local companies, and food is freshly cooked in the show buffet in the meals times. However, we are thankful for mentioning the cleanliness of the territory and great work of our entertainment team and helpfulness of the reception staff. Dear Mrs. Parker, we wish you many other wonderful holidays in such beautiful Turkey. With the best wishes, Club Turtaş Beach Hotel
MonaG9111
Stayed in Sep 2023
Couples
5.0/5
Outstanding
Posted on Oct 5, 2023
We loved our holiday in Turtas. Evening shows were wonderful and the atmosphere builded by entertainment team was great. Lovely people working there, being good to the cats around. Another great thing is snack bar near the beach with delicious watermelon every day and the best gozeleme in the world. Chill pool let you relax without kids. You can walk around the beach. Amazing time and will definitely come back!
Response from Property: Dear Monika, First of all, we thank you for your wonderful review and for being our guest. We are very happy to know that you had a great time with us and we managed to arrange for you a wonderful holiday. And we thank you for your high appraisal of all the personnel work, especially the animation team, snack bar and relax pool. Dear Monika, we wish you all the best, and we have already been looking forward to welcoming you next year. Sunny Greetings from Club Turtas Beach Hotel Team.
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Aug 29, 2023
It is very old hotel but some areas and the room we stayed renewed. Lobby must be renewed. It scares everybody at first. Hotel must be painted with a more attractive color. Hotel is well orginised. Pool aqua park and the sea are very close to each other. Trees are very good hotel is green. All staff do their best. Especially life guards are careful and they warn if something is dangerous. You can find at least 1 food for each type which is enough. There are some well thought subjects, for instance there are 3 slider areas. 1 for adults, 1 for kids (less than 5) and 1 for middle aged kids (between 5 and 8). Another example is pool chair for disabled people.
Guest User
Stayed in Jan 2023
Other
4.0/5
Very Good
Posted on Feb 21, 2023
The hotel overall is lovely and almost all the staff were polite and accommodating. One staff member was always very rude to us. The all inclusive food wasn't great but there's a great range of food each day you can try. The A'la Carte Restaurant was fantastic and would definitely recommend (pictures of the mains are attached). The rooms were clean and air conditioned. The shower seemed very old and at one point it fell apart. The on site shops are handy if you've forgotten to pack anything. The beach was always very clean and the beach bar is open most of the day serving food and drinks. Definitely a place I could see myself going to again. Would recommend.
Response from Property: Dear lewis911, thank you very much for your good review. We are happy that you enjoyed your stay at our hotel. It is great to know that loved our a la carte on our sunset terrace and that you liked our food in general. Additionally we are pleased that you put attention to the cleanliness. We would love to see you again and we wish you all the best. Sunny Greetings from Club Turtas Beach Hotel Team.
Guest User
Stayed in Dec 2022
Family
4.0/5
Very Good
Posted on Jan 31, 2023
Came to club turtas for a week 7th-14th September, a family which consisted of 5 adults, 2 teenagers and 2 1 year olds, I wasn’t sure what to expect from the hotel but one thing is for sure we had the best time, the rooms were very clean, staff all lovely and helpful, plenty to do for all ages of our group, one thing that let the hotel down very slightly was the repetitive food choices but the food that was on offer was very nice, all in all I would recommend the hotel and would consider returning again.
Response from Property: DearRicky, Thank you very much for your wonderful review and for being our guests. We are happy to know that you enjoyed your stay with us and we could satisfy all your needs and expectations. And, of course, we thank you for recommending us. We have already been looking forward to welcoming you in our hotel. With sunny greetings, sincerely yours Club Turtaş Beach Hotel
Guest User
Stayed in Dec 2022
Family
5.0/5
Outstanding
Posted on Jan 12, 2023
There is no words to describe how satisfied we are with our decision about a choice of the hotel this year in Turkey. Wonderful and big (green) garden, with lot of shadow... One side amazing peaceful place around relax pool (+16), on the other side pool with lots of fun and activities... Priceless Mini Club for kids with daily group games and competitions, perfect aquapark for all ages and after all beautiful long beach. Hotel and rooms very nice daily cleaned. All the stuff is so open and nice, helpful and friendly. The best animation team who's taking care there is always fun and no time to be bored. Special "award" to Irina, animator for kids. We are so thankful that our two boys got so much new experiences, fun, friends... Her work and organizaton is amazing. RESPECT! All the stuff in the moment honestly show you are welcome. The first day we got the feeling we are like home. Club Turtas Beach hotel, THANK YOU for such a beautiful, active and unforgettable holidays. For sure we are coming back. All the written words are signing also my parents and friends who were with us. Many greetings and hugs from Slovenia
Response from Property: Dear Spela, Thank you very much for your wonderful review and for holiday spent with us. We are so happy to know about u having had amazing time in our hotel. And we are glad to get such high appraisals of our beautiful garden, various pool suitable for all people, cozy and clean rooms and, of course, our friendly and helpful workers who try to do their best in order to make your stay with us better. And we will be delighted to say your greetings to Irina. Dear Spela, we wish you and your family all the best! And we will be happy to welcome you again in our hotel. With Sunny Greetings, Club Turtaş Beach Hotel
Guest User
Stayed in May 2023
Other
5.0/5
Outstanding
Posted on Jun 28, 2023
Amazing holiday, friendly staff and the best animation team!!! The room is clean, the beach is amazing and the sea too. It just needs water shoes.The evening entertaiment was great too.We will definitely go back there.
Response from Property: Dear Katarina, Thank you very much for your wonderful review and for being our guest. We were happy to know that you enjoyed your stay with us and we managed to satisfy all your needs and desires regarding the good holiday. And we thank you for mentioning the friendliness and helpfulness of all the hotel personnel, especially animation team. Dear Katarina, we will be happy to welcome you again and we are sending Sunny Greetings to you. Club Turtas Beach Hotel Team.
Guest User
Stayed in Dec 2022
Travel with friends
5.0/5
Outstanding
Posted on Jan 12, 2023
This was my 2nd visit, loved it in 2019, so returned ASAP after Covid. The room was great, always clean, I asked for sea views, as I remember how noisy the main road was on my 1st visit. There were never any problems finding a sunbed. Around the pools. Which were always clean. And the area swept throughout the day. Food was very much the same most days, with fresh cooked food from the grill/BBQ also some nice meat dishes cooked as you watched.. This was fine for us, as we liked what was on offer. The only problem we had, was we are from the UK and were the only ones in the hotel, sometimes it was hard with translation. And Google came in handy, for asking for Beetroot. Among other things. We did not have any problems with staff or other holiday makers. But we couldn't really have chats as many, aswell as ourselves had broken language barriers. All in all.. Can not wait to come again Well done Club Turtas 👏
Response from Property: Dear Funcherry, First of all we would love to thank you for your wonderful review and for being our guest. We were happy to know that you liked your holidays spent with us and your second stay was enjoyable However, we're sorry and a bit surprised you had language difficulties here: most of the staff and many guests can speak english here, but we're glad it didn't affect your holidays and you managed to have a good time But we are happy to get your high appraisals of the room you stayed in, food , and, of course, cleanliness in the hotel. Dear Funcherry, we will be happy to welcome you again in our hotel, and we wish you awesome days and amazing summer With sunny greetings, Club Turtaş