Hampton Inn Boston/Peabody

When we arrived we found out that the hotel is under construction and that the pool and dining area are closed until sometime in May 2026. The bathroom door did not close at all and the towels were hard. The bed was extremely hard and uncomfortable. There was also no WiFi because the construction company had knocked it out of service. The newly installed shower had very low water pressure. I am extremely disappointed that Trip.com did not provide me with any information on the hotels current status. I will no longer be booking with Trip.com!!! I have lost trust in this site!!!

There was som remodeling going on…but still great stay! Staff was so friendly and checked on us a couple of times! The parking was great, room was clean, and yummy breakfast!

The hotel is under renovations and it does not tell you that anywhere before booking. The AC was effected because of this. The pool and public restrooms in the lobby were closed because of it. The lobby is torn up due to the renovations. The outside of the building was a mess due to the renovations. We got a nail in the tire of our rental car because of the outside work. But I do have to say that both Bryon and Mark were amazing! They went above and beyond for us. They did their absolute best under very trying circumstances to make our trip very comfortable!!! We truly appreciate all their effort and understanding and we cannot say enough about them. They have been dealing with these renovations since November and I feel sorry they are having to deal with these circumstances but they handled all the challenges like pros!!!! Thank you for all you did to make this stay comfortable and enjoyable!!!!

The property was having renovations. The carpets were dirty. The swimming pool was closed. Empty boxes were stacked all around the property.