STRONG POINT: great reception and checkout, helpful staff. Exceptional dinner, not repetitive and very varied. Heated outdoor pool and doesn't close early, like some other hotels. Saves lives. Children's pool. Parking. Good breakfast, but we really missed turkey ham, since we observe kosher eating.
POINTS TO IMPROVE: Copa baby was unavailable. Upon arrival, room 508 smelled like sewage. We were relocated to room 209, where we had a terrible experience with the toilet, constantly clogged and unusable: there were 3 requests for disagreement in 5 nights. The bathroom has no door, just stalls.
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Accessible on foot to Beto Carreiro (10 minutes at a slow pace), but Penha City Hall could improve accessibility to the highway, especially the pedestrian crossing at the hotel, as there is no lane or traffic light. It is a dangerous crossing with children. The alternative is an equally dangerous dirt road. Negative point, not for the hotel, but for the city hall. The hotel offers a transfer to Beto, but the walk is so long that it's quicker to get there on foot. The hotel should demand from the city hall improvements in vehicle and pedestrian accessibility at the site.
IN GENERAL, if it weren't for the terrible experience with the smell of sewage upon arrival and the recurring problem with the toilets, it would be an exceptional accommodation, but because of this the concept is just very good accommodation.
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