Novotel Perth Langley Reviews

Response from Property: Dear Bidhyut Banik, Thank you for taking the time to share your feedback.I'm pleased to hear that you enjoyed our convenient location and the views from the hotel. However, I am very sorry that your stay was impacted by noise from a neighbouring room.I apologise that we did not respond to your call on the evening of your stay. We understand how frustrating it must have been to experience excessive noise until midnight without being able to reach our team for assistance. Had we been aware of the situation, we would have attended the room immediately to address the disturbance.I also regret that your concerns were not handled more effectively when you raised them the following morning. While I appreciate that our team apologised, I understand why you were hoping for a more meaningful acknowledgement of the inconvenience you experienced.Please accept my sincere apologies for this lapse in service. Your feedback has been shared with our Front Office leadership team so we can reinforce the importance of responding promptly to guest calls and proactively managing noise complaints.Thank you again for bringing this to my attention. We appreciate your honest feedback and hope to have the opportunity to provide you with a much more enjoyable and restful stay in the future.Kind regards,Novotel Perth Langley team

Response from Property: Dear Huishuohuadexiannvbang, Thank you for taking the time to share your feedback.We’re pleased to hear that you appreciated our central location and enjoyed being within walking distance of the Swan River and surrounding attractions.However, I am sorry to learn that several aspects of your stay did not meet your expectations. We regret that your room location and outlook were disappointing and that noise from neighbouring rooms affected your first night's sleep. A comfortable and restful stay is extremely important, and we apologise that this was not your experience.We also appreciate your comments regarding the value of your stay. Guest feedback such as yours is invaluable in helping us identify areas where we can improve both our facilities and the overall guest experience.Thank you again for your honest feedback. While we are disappointed to hear that you do not intend to return, we appreciate you bringing these matters to our attention.Kind regards,Mark HardyGeneral ManagerNovotel Perth Langley

Response from Property: Dear Guest, Thank you for taking the time to share your feedback.I am very sorry to learn that your stay did not meet your expectations. We regret that several aspects of your experience left you so disappointed.We are concerned by your comments regarding the condition of the room, cleanliness, sound insulation, and the electrical outlets. Please be assured that your feedback has been shared with our Engineering and Housekeeping teams for investigation and follow-up. Providing a safe, clean, and comfortable environment for our guests is our highest priority.We are also sorry to hear about the confusion surrounding the security deposit and that you did not receive a response to your email. Please accept our sincere apologies. If you could kindly contact us directly with your reservation details, we would be more than happy to review the transactions and clarify the charges. In many cases, what appears to be a second charge is an additional pre-authorisation or a pending hold, which is released by the guest's bank after departure.While we acknowledge that Novotel Perth Langley is an established property and guest feedback such as yours helps guide our ongoing improvement plans.We appreciate you bringing these matters to our attention and regret that your experience did not reflect the standards we strive to deliver. Thank you again for your honest feedback.Kind regards,Novotel Perth Langley team

Response from Property: Dear Guest, Thank you for taking the time to share your feedback.We are sorry to hear that your stay did not meet expectations. Please accept our apologies for the issues you experienced with the air conditioning, heating, bathroom cleanliness, and the condition of the kettle.Guest comfort and cleanliness are extremely important to us, and the concerns you have raised are certainly not reflective of the standards we strive to maintain. Your comments have been shared with our housekeeping and maintenance teams for immediate review and follow-up.Thank you for bringing these matters to our attention. We appreciate your feedback as it helps us identify areas requiring improvement.Kind regards,Novotel Perth Langley team

Response from Property: Dear Valued Guest, Thank you very much for your outstanding 10/10 rating and for sharing your wonderful feedback.We’re delighted to hear that you enjoyed your stay and awarded perfect scores for our amenities, cleanliness, surroundings, and service.It’s fantastic to know that you made use of our gym and appreciated the comfort of the air conditioning during your stay. We’re especially pleased that you enjoyed the beautiful view from your room and were able to watch the fireworks while relaxing on the sofa—what a memorable experience!Thank you again for your kind comments. We truly appreciate your feedback and look forward to welcoming you back to Novotel Perth Langley on your next visit to Perth.Kind regards,Mark HardyGeneral ManagerNovotel Perth Langley

Response from Property: Dear Carey, Thank you for taking the time to provide such detailed feedback following your recent stay.Firstly, please accept our sincere condolences regarding your personal loss. We are truly sorry to hear of your circumstances, and I regret that your experience with our team left you feeling unsupported and disappointed during what was clearly a very difficult time. While booking conditions and policies can sometimes limit what changes can be made, we absolutely understand the importance of handling these situations with empathy, care, and understanding, and I am sorry this was not reflected in your interactions with us.I also apologise for the maintenance issues you encountered within the room, particularly the shower tap and the condition of the bathtub. This is certainly not the standard we aim to provide, and your comments have been shared with our maintenance and management teams for immediate review and follow-up.We genuinely appreciate you bringing these matters to our attention. While we regret that your stay left such a negative impression, your feedback is important in helping us improve both our service approach and the overall guest experience.Kind regards,Novotel Perth Langley team

Response from Property: Dear Matteo, Thank you for taking the time to share your feedback and for your 7/10 rating.We’re pleased to hear that you found the hotel useful for business travel, particularly enjoying the gym and laundry facilities during your stay.We also appreciate your comments regarding the age of the property. Your feedback has been noted as part of our ongoing review of upgrades and improvements across the hotel.Thank you again for your feedback, and we hope to welcome you back again in the future.Kind regards,Novotel Perth Langley team

Response from Property: Dear Guest, Thank you for taking the time to share your feedback and for your 8.7 rating.We’re delighted to hear that you enjoyed our convenient city centre location, close to the park and river, and that you found the hotel clean and our team helpful throughout your stay. It’s also great to know that the luggage storage service was convenient for your travels.We appreciate your comments regarding the age of the hotel and the slower response of the door sensor system. Your feedback has been noted as part of our ongoing review of facility upgrades and improvements.Thank you again for your kind feedback, and we look forward to welcoming you back again in the future.Kind regards,Novotel Perth Langley team

Response from Property: Dear Geoff, Thank you very much for your amazing 9.5/10 rating and for sharing your detailed feedback.We’re delighted to hear that you enjoyed our convenient location, cleanliness, and bathroom amenities during your stay. Your kind comments regarding our service are also truly appreciated.We also appreciate your feedback regarding the parking fees. While our secure on-site parking includes unlimited entry and exit privileges, we understand that parking costs can be an important consideration for guests, and we value your comments. Guest feedback such as yours is always taken into account as part of our ongoing review of hotel services and facilities.Thank you again for your feedback, and we hope to have the opportunity to welcome you back again in the future.Kind regards,Novotel Perth Langley team

Response from Property: Dear Guest, Thank you very much for your amazing 9.5/10 rating and for sharing your feedback.We’re delighted to hear that you enjoyed our convenient location, particularly being so close to the Mint, and that you found the hotel very clean. It’s also great to know your overall stay was a positive one.We would like to kindly advise that toothbrushes and slippers are available upon request through reception, and our team is always happy to assist with these amenities.Thank you again for your feedback, and we look forward to welcoming you back again soon.Kind regards,Novotel Perth Langley team

Response from Property: Dear Zhenzhenguo, Thank you very much for your outstanding 10/10 rating and for sharing your wonderful feedback.We’re delighted to hear that you enjoyed the spacious room, convenient location, and the excellent service provided by our team. Thank you as well for mentioning that slippers are available upon request from reception, which may be helpful for future guests.We’re also pleased to know that you found the hotel to offer good value and that your overall experience was enjoyable, including the convenience of the on-site parking facilities.Your kind comments are truly appreciated, and we look forward to welcoming you back again soon.Kind regards,Novotel Perth Langley team

Response from Property: Dear Guest, Thank you very much for your outstanding 10/10 rating and for sharing your wonderful feedback.We’re delighted to hear that you found the hotel a great place to unwind and relax, and that you enjoyed the gym facilities during your stay. It’s especially pleasing to know that you plan to return on your next visit.Your kind comments are truly appreciated, and we look forward to welcoming you back again soon.Kind regards,Novotel Perth Langley team

Response from Property: Dear Guest, Thank you very much for your amazing 9.5/10 rating and for your continued loyalty.We’re delighted to hear that you enjoy staying with us during your business trips and that you find the hotel a great place to return to. Your ongoing support means a great deal to our team.We also appreciate your feedback across all areas, and we will continue striving to deliver an even better experience on your future stays.Thank you again, and we look forward to welcoming you back again soon.Kind regards,Novotel Perth Langley team

Response from Property: Dear BowBow, Thank you very much for your outstanding 10/10 rating and for sharing your wonderful feedback.We’re delighted to hear that you enjoyed our great location and the beautiful views from the gym. It’s also fantastic to know that your check-in and check-out experience was smooth and efficient, and that our team made you feel welcome with their friendly service.Your kind comments mean a great deal to us, and we’re especially pleased to hear that you plan to return.We look forward to welcoming you back again soon.Kind regards,Novotel Perth Langley team