112 Mounts Bay Rd, Perth, Western Australia, 6000, AustraliaView Hotel Details
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Nesuto Mounts Bay Guest Reviews
4.2/5
Very Good
27 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(27)
Positive reviews(24)
Reviews with photos/video(2)
Negative reviews(3)
Jenjorjack
Two-Bedroom Apartment with Two Bathrooms
Stayed in Jun 2024
Family
13 review
4.0/5
Very Good
Posted on Jun 20, 2024
Location is good. Spacious for our family of 4. Need to walk a bit to town for food and to Elizabeth quay. The aircon and heater makes quite a big noise and can affect the the light sleepers. There is also just one aircon in the whole apartment. Means the rooms only have fans. Parking bag provided which is nice
Response from Property: Dear Jenjorjack, Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay. It was lovely having you with us, and we are looking forward to seeing you again in the near future. Kind Regards Anthony Lie - Front Office Manager
Soon C
One Bedroom Apartment
Stayed in Jun 2024
Family
13 review
4.7/5
Amazing
Posted on Aug 24, 2024
It is quite near the subway , you have to walk about 8 mins. The room is clean. The place is quiet too
Response from Property: Dear Soon Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay. It's really fulfilling to hear that our room cleanliness stood out. It was lovely having you with us, and we are looking forward to seeing you again in the near future. Kind Regards Anthony Lie - Front Office Manager
Guest User
One Bedroom Apartment
Stayed in Jul 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Location is excellent. Staff is nice and helpful. Room is spacious
Response from Property: Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay. It's really fulfilling to hear that the service of our staff stood out and location was excellent. It was lovely having you with us, and we are looking forward to seeing you again in the near future. Kind Regards Anthony Lie - Front Office Manager
LimDavid
One Bedroom Apartment
Stayed in Aug 2023
Couples
6 review
3.7/5
Posted on Aug 7, 2023
Apartment was well equipped. Quiet environment. Walkable to city centre. Near to King’s Park as well. Unfortunately, there was smell in the apartment. Overall, it was satisfactory.
Response from Property: Dear Lim, Thank you for your feedback. We are glad to hear that you enjoyed the location and the facilities of our apartment. We apologize for the inconvenience caused by the smell. We are working hard to improve our ventilation standards. We hope to see you again soon and provide you with a better experience. Kind regards, JLosada
Unpeterable
One Bedroom Apartment
Stayed in Sep 2023
Travel with friends
3 review
3.2/5
Posted on Oct 1, 2023
Hotel / room is dated. Need to total refreshment on the property.
Response from Property: Dear Unpeterable,Thank you for taking the time to share your feedback with us. We appreciate your honest review of our hotel and room. We apologize for any inconvenience you may have experienced due to the dated appearance of our property.We value your input, and we're continuously working to improve our facilities and provide a more modern and comfortable experience for our guests. Your comments will be taken into consideration as we plan future renovations and updates to our property.We hope you'll consider giving us another chance in the future, as we strive to enhance our guests' experiences and provide a more refreshed atmosphere for your stay. If you have any specific suggestions or additional feedback, please feel free to share them with us. We're committed to making the necessary improvements to ensure a more enjoyable stay for all our guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.Warm regards,Nesuto Team - Jessica
Guest User
Two Bedroom Apartment With One Bathroom
Stayed in Jul 2024
Family
29 review
5.0/5
Outstanding
Posted on Aug 9, 2024
The location is good. If you like walking, you can walk to Kings Park, Port Elizabeth and the city center in about 20 minutes. There is a parking lot with free parking, which is very friendly to tourists who drive around Perth. Parking in Perth city is much better than hotels with free parking lots. The hotel has basic cooking utensils, which is very convenient for making simple dinner and breakfast. The dishwasher solves the problem of cleaning after meals. Extra bed service is provided, and you can consider it if your children are older
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay. It was lovely having you with us, and we are looking forward to seeing you again in the near future. Kind Regards Anthony Lie - Front Office Manager
KIN MAN FRANCIS
One Bedroom Apartment
Stayed in Jul 2024
Couples
1 review
4.0/5
Very Good
Posted on Jul 12, 2024
Lack of restaurants nearby
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share the highlights of your stay at Nesuto Mounts Bay. It was lovely having you with us, and we are looking forward to seeing you again in the near future. Kind Regards Anthony Lie - Front Office Manager
Guest User
Stayed in Sep 2024
Couples
4.0/5
Very Good
Posted on Sep 14, 2024
Excellent hotel. Our room is a full one bedroom apartment including laundry. Everything is spotlessly clean and well catered for. Bed is very comfortable. Enjoyed a good breakfast. Close to everything in Perth. Onsite parking available. Definitely recommend.
GillianC1348
Stayed in Jul 2024
Couples
3.0/5
Posted on Jul 1, 2024
Old but comfortable enough apartment. Could smell that someone had been cooking a curry in the room. Quite old and tired, a new cistern would’ve spruced the room up a bit. Good tv with Netflix, etc included. Comfortable bed. Very good breakfast included in our stay. No restaurant on site, had to drive out to get dinner. For the price it was quite reasonable.
Response from Property: Dear Gillian, Thank you for sharing your feedback. Your feedback helps us to enhance our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back in the future for a more pleasant stay. Best regards, Anthony Lie - Front Office Manager
Puppycatbrisvegas
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 17, 2024
Once we worked out how to get to our carpark we were fine. Good complex of a number of units that look like have permanent renters and owners as well as the short term letting. There is a bottle shop next store but everything else is in the city. It was raining but was only a $10 Uber ride into town. Great for a short stay
Response from Property: Dear Puppycatbrisvegas , Thank you for sharing your feedback. We are pleased to hear that you had a pleasant stay wit us. We hope to have the opportunity to welcome you back in the future. Best regards, Anthony Lie - Front Office Manager
senicath
Stayed in Jan 2024
Family
5.0/5
Outstanding
Posted on Jan 1, 2024
Great apartments, everything we needed, great communication prior to arrival from uk to answer questions as travelling with daughter in wheelchair. Reception really helpful, especially Dilansh who checked us in and helped on checkout when taxi didn’t arrive (thank you). Quiet area, easy access - 15 min walk to train/bus station. Very clean apartment serviced weekly. Fully equipped with everything we needed. One note, no close shops do organisation is key!
Response from Property: Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our apartments great and that they had everything you needed for your stay. It's especially heartening to know that our team, particularly Dilansh, contributed to making your time with us enjoyable. We appreciate your kind words about the communication prior to your arrival. We understand the importance of providing assistance, especially when traveling with specific needs, and we're delighted to have been of help. Dilansh will be commended for his excellent service during check-in and assisting with the checkout when needed. We're pleased to hear that you found the location to be quiet with easy access, and that the apartment's cleanliness and weekly servicing met your expectations. Thank you once again for choosing our apartments, and we hope to have the pleasure of hosting you and your family again in the future. If you have any further suggestions or comments, feel free to share them with us. Regards The Nesuto Family
Jenny W
Stayed in Dec 2023
Couples
4.0/5
Very Good
Posted on Dec 12, 2023
Handy sited apartment with a short 15 minute walk into Perth City/Elizabeth Quay. Breakfast was excellent with a choice of eggs freshly cooked for you along with the norm, bacon tomatoes beans, toast, pastries, yoghurt, fruit etc Staff were overall really helpful, shout out to the really friendly Angelica at the breakfast station. Thank goodness for the air conditioning as it reached 35-40 degrees most of the time we were here. Wi-Fi dropped in and out, although was free but a little frustrating. Heat and eat meals are a great idea if you don’t fancy going out or cooking….. big portions and an excellent price. Having a washer and dryer was fabulous as we have come back to the UK with no dirty washing, which is fab Bed and pillows were really comfortable, pool was great, along with the tennis court, however the whole building looks a little tired and unloved so perhaps it maybe time for a bit of a refurb and freshen up ( in the room we had anyway)
Response from Property: Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our apartment conveniently located with just a short 15-minute walk to Perth City/Elizabeth Quay. It's wonderful to know that you enjoyed the excellent breakfast options, and we're especially pleased that Angelica made a positive impression with her friendly service at the breakfast station – we'll be sure to pass on your shout-out to her. We appreciate your understanding regarding the high temperatures during your stay and are glad that the air conditioning provided some relief. Your comments about the Wi-Fi dropping in and out are noted, and we apologize for any inconvenience this may have caused. We'll look into this matter to ensure a more stable connection for future guests. It's fantastic to hear that you found the "heat and eat" meals convenient and reasonably priced. We're also pleased that the in-room amenities, including the washer and dryer, contributed to a comfortable and hassle-free experience. Your feedback about the overall appearance of the building is valuable to us. We constantly strive to improve our facilities, and your suggestion for a refurbishment is duly noted. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please feel free to share them. Regards The Nesuto Family
Guest User
Stayed in Apr 2023
Couples
5.0/5
Outstanding
Posted on Apr 16, 2023
Room was clean and tidy. Reception were lovely. Walking distance to convention centre for events. Breakfast had excellent choices and we were asked if we would like eggs and what what we would like them cooked. Free car parking. Excellent walking access to Jacobs Ladder and the Kokoda steps also. The only down side would be a key was required for the gym and we weren’t sure about tennis court access/equipment.
Guest User
Stayed in Sep 2023
Travel with friends
3.0/5
Posted on Sep 12, 2023
Positive... *Great buffet breakfast *Comfortable bed *Kitchen & space *Security, Safety Negative... * Rundown room, musty, smelly laundry, online pics are deceiving... * Location is not great to access any food options. Buses are a fair walk also & confusing when unfamiliar. * I chose their frozen option to eat one night after a long day tour. It was terrible * Front desk very average, wanted to argue with me regarding receiving wrong order, poor customer service. * Step in bath shower no grab bar. It's not an accommodation or location I would choose myself, was put there by Discover Australia Tours
Guest User
Stayed in Apr 2023
Other
2.0/5
Posted on Apr 21, 2023
Weren’t overly impressed. Arrived about 4pm and room wasn’t ready - check in was 2pm. Guy at reception wasn’t overly apologetic. Noisy neighbours, could hear TV’s, phone conversations- thin walls. Power sockets didn’t work, bed very hard. Good shower Stayed four nights and not once did reception staff say hello as we passed by. On check out, not even a how was your stay! Completely disinterested.
Response from Property: Dear Renee, We couldn't find any record of your stay with us. You might have booked an apartment located in our property through a third-party (Aribnd or directly with the owner) that we don't manage. If you still believe you booked with us, please contact us at mountsbay@nesuto.com to provide booking reference number to investigate further. Regards, Nesuto Team