The room itself was spacious, clean, and having a kitchenette was very convenient, especially for a longer stay. In terms of space and facilities, the accommodation met my expectations.
The location may look convenient on the map, but in reality, it isn’t. There are no nearby train or metro stations within easy walking distance, so you’ll most likely need to use Grab every time you want to leave or return to the property. This is something to keep in mind when planning your stay.
Unfortunately, the service was the complete opposite. Communication was by far the biggest issue. The property rarely responded through the Trip.com chat, and the WhatsApp support they asked guests to use was even worse. Most requests took hours to receive a reply, and some were simply ignored.
During my stay, I reported issues with the air conditioner and later with the water heater. Instead of receiving timely assistance, I often had to follow up multiple times. On one occasion, when I politely asked how long the repair would take, I received the response, “be patient ya, now is heavy check out.” I found this rude and unprofessional. I was simply asking for an estimated waiting time and was always polite in my messages, always saying “please.”
Eventually, I stopped relying on their messaging service altogether because it was ineffective. Every time I needed assistance, I had to leave my room and look for housekeeping staff or other employees in the building to get help directly.
The room itself has potential, but poor communication, unprofessional customer service, and the inconvenient location significantly affected my overall experience. I would not stay here again unless these issues are addressed.
