The location of this property is undeniably convenient — only about 5 minutes from One Utama. I always read reviews carefully before booking, and I even recommended this place to my friend. Unfortunately, my experience this time was very disappointing. My friend stayed in Block A while I was given a unit in Block B.
The moment we checked in, there was already a mild unpleasant smell. We assumed it was temporary, so we opened the windows for ventilation, unpacked a bit, and went out. However, when we returned late at night, the entire unit was filled with a strong “longkang” smell, and after checking, we found it was coming from the toilet drainage outlet.
I immediately reported this to the person-in-charge. Their response was fast, and they promised to fix it the next day. I even allowed them to enter the unit while I was out. But there was no update at all until I texted them in the evening, and the only reply I received was “ok d”. Throughout the whole conversation, they repeated that this drainage smell is a known building issue and that they had already informed the contractor and management.
I understand that problems can happen, but what matters is whether they are properly solved. Unfortunately, when I returned to the unit around 10pm the second night, the smell was still there. When I contacted them again, I was told they would “fix it tomorrow” — but that was already my check-out day. So I ended up spending my entire stay living with a very strong drainage smell. I paid a high price expecting a comfortable place to rest, and this experience was extremely unpleasant. If this drainage issue is known, it should be completely fixed before renting the unit out. Simply saying “sorry” without any real solution is not acceptable. When I asked for a partial refund, the solution offered was also totally unreasonable.
To make things worse, the toilet door was broken. When I informed the PIC, I was told to “just close the door without locking,” which is completely unacceptable for a paid accommodation.
The only positive part of this experience was booking through Trips.com. After I got home, I reported the problem to them. They responded within hours, followed up in about 2–3 hours, and even offered me another solution after failing to negotiate with the property. The compensation wasn’t much, but their attitude, speed, and willingness to help were appreciated, so I accepted it and close the case.
I hope this review helps future visitors make an informed decision. If you’re booking here, be extra careful with units in Block B.
