The Palace Inn

Kamar Ok, Ac stay 20-21° biar tetep dingin Ok, breakfast Ok, fasilitas Ok pertahankan.

The Palace Inn was unfortunately a very disappointing stay from start to finish. Upon checking in, the first room provided was dirty as someone had just checked out. The condition of the room was dirty enough that I had to immediately return to reception to request another room. While the staff did apologise, the response felt minimal and lacked any real sense of concern or urgency. The replacement room was not much better. The overall condition was quite poor, with wallpaper peeling and falling off the walls, visible stains on the bed, and a bathroom that appeared neglected. There were yellow stains, black spots, and general cleanliness issues throughout the bathroom area. The walls around the room and hallway also looked dirty and poorly maintained. Another issue was the smell of cigarette smoke throughout the room and even across the entire floor, which made the stay uncomfortable. Basic amenities were also lacking. No towels were initially provided, and when requesting one from housekeeping, the towel given was torn and heavily worn out. The television setup was extremely basic, and many channels were either unavailable or not functioning properly. Breakfast was not personally tried as it was delivered early in the morning, but after the overall experience, expectations were already very low. What stood out most was that the only meaningful compensation came from Trip.com rather than from the hotel itself. Overall, the property felt poorly maintained and far below acceptable hospitality standards.

There was mold in the bathroom, multiple stains on the bedsheets and towels. The window is leaking. I could hear the elevator. There was a door next to mine, i guess the supply closet. Everytime the door opened It felt like someone was coming in my room. They changed my bedsheets and there was also yellow stains on them, i got the feedback that they are old sheets.. Also they brought breakfast ar 7am, I told the evening before, i didn't want it that early because I will be sleeping. The hotel is near a big road, where you can find a mall and restaurants. However its only 5 minutes walk, by night it doesn't feel safe and there arent any proper walk spaces. Someone begged for money, but because it was dark and quiet if felt a bit scary. The staff is very kind, I could check in earlier. I could leave my bags in a secured place when i checked out.

It says what it says but dont appear to be the same its like checking jnto a jail. They poke holes while you are still sleeping without givng any notices. Better find another hotel.

Cheap and cheerful with a great restaurant, apart from Al queda being one of the WiFi networks it was great

excellent hotel with a good location

Affordable basic room but clean enough ( some ants though). Location is central within 20min walking radius of major malls ( Plaza Medan Fair/Sun/Cambridge), Damri airport bus ( in front of Plaza Medan Fair), family massage/reflexology outlets (Jl.Orion), and the popular medan cakes outlets eg "bika ambon" (Zulaikha)/"bolu" (Meranti). Car park is available with security. However, the complimentary breakfast is only set without selection option.

Perfect location next to many shops and places to eat. If you are travelling you can easily access the train station from this hotel.

Room with a window, with normal Wi-Fi. There is a large work desk, a large bed. The only thing missing is a refrigerator. This is one of the best hotels in the city, so we can safely recommend it for check-in. Hearty breakfasts, a restaurant downstairs where you can eat throughout the day for not the highest prices. Good location next to a large shopping center, supermarket and night food outlets.