Renaissance Properties - 21 & Chestnut

When we arrived at the address given in *******, we were told that 1) the address was incorrect 2) they didn’t allow short term rentals (we reserved for the weekend) and 3) we would need to contact the renter. We tried contacting him but he never answered. So we never actually checked in. We ere turned away at the front desk.

Know what it is & what it’s not Overall I was pleased at my stay. My apartment was clean & attractive, & convenient location-wise. I was nervous about the negative reviews. But I was able to communicate via text voice. They were responsive & up front about when they were not available. As some reviewers mentioned, I was assigned a different apt from my original place. Honestly it didn’t matter to me because I didn’t pick it based on a specific unit (more concerned about the location). New Location was fine. A little confusion about getting in but was able to call/text and got instant response. I paid more than normal because it was a busy weekend in Philly and hard to find availability. So I was disappointed that it didn’t have at least a serving or two of coffee and was missing some other things. Luckily I brought some Starbucks Via and made it work. I think the description was misleading—-maybe because it was on **********. The description said it had a restaurant, spa, a gym, and a business center. I think there was a Renaissance hotel close by…was THAT what they referred to? Because this was a condo and had none of those things except the nearby businesses. So read carefully but also read the reviews. I had read about the $500 security deposit but was taken aback at sending it through Venmo to an individual. I only just checked out today so it’s too early to say whether I get the deposit back. I have no reason to think I won’t. I liked the place.

This place is a scam. They try to charge for extra things after booking and refuse to provide access unless you pay an extra $500.