Ark House

Ark House Reviews

Ark House

Hanoi Friendship Blvd. (1019), Khan Sensok, Phnom Penh, CambodiaView Hotel Details
Ark House
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Ark House Guest Reviews

4.4/5
Very Good
38 review
Verified reviews
Location4.3
Amenities4.3
Service4.7
Cleanliness4.3
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All reviews(38)
Positive reviews(35)
Reviews with photos/video(5)
Great service(16)
Awesome stay(9)
Clean and tidy(8)
Awesome rooms(7)
Close to airport(5)
Negative reviews(3)
Guest User
Standard Twin Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 20, 2024
The hotel is in a good place near Air port. The room was nice and clean with fast WiFI internet and nicely functioned AC and hot water.have larg car park for guest car parking with 24$ security service.The starf were welcome,frendly withine english, chines language communication.For the restaurant was really good for morning breakfast and have luch their also delicious and comfortable. I really like this moment, i will reservations and come back again onece time with friend recommendations.
Response from Property: Thank you for choosing Ark Hotel. We are looking forward to your visit with your friends next time. Have a great day!
Guest User
Standard Double Room
Stayed in Sep 2024
Solo travelers
4 review
1.5/5
Posted on Sep 28, 2024
I can’t see how this hotel gets good reviews. It’s down a shady street you wouldn’t want to be late at night. Noisy from music next door. The rooms are old and really dirty. Disgusting marks all over the walls, filthy sofa covered in stains. Holes in the bed linen. Tiny bathroom with water that constantly ran hot and cold. They also wanted a $20 deposit which I find ridiculous. There are much better hotels in Phnom Penh in much nicer areas for the same price. I would not recommend staying here.
Response from Property: Dear,Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you had during your stay at ARK Hotel.Regarding the Hotel Location: We understand that the surroundings are an important part of the guest experience. While our location is often appreciated for its proximity to key attractions, we will certainly take your comments into consideration and work on improving the security and comfort of our guests, especially at night.Noise from Music: We are sorry to hear that external noise affected your stay. We will communicate with the neighboring establishment to address the noise levels and also explore ways to improve soundproofing in the rooms to ensure a more peaceful environment.Room Cleanliness and Condition: The condition you describe is certainly unacceptable, and we deeply regret that this was your experience. Cleanliness is a top priority, and we will be conducting a thorough review of the housekeeping and maintenance processes to address the issues you’ve mentioned, including stained furniture, walls, and bed linen.Bathroom and Water Issues: We apologize for the inconvenience caused by the bathroom size and fluctuating water temperature. These concerns will be raised with our maintenance team to ensure they are promptly fixed.Deposit Policy: The $20 deposit is standard practice to cover any incidental expenses or damages during the stay. However, we understand that this may have been unexpected, and we will review how we communicate this policy to guests during the booking process to avoid any surprises.We truly appreciate your honest feedback, as it helps us improve the experience we provide. While we understand your disappointment, we hope to have the opportunity to regain your trust in the future.Warm regards,Mrs. XIANGXIANGHotel ManagerARK Hotel
Joanne
Standard Double Room
Stayed in Mar 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Apr 21, 2024
The view is awesome. The room is clean. The staff was very good. Thank you so much for your service. Looking forward to stay with you again.
Response from Property: Thank you for chosen ARK house we looking forward to meeting you again.
saphores
Standard Double Room
Stayed in Jan 2024
Business travelers
17 review
2.2/5
Posted on Jan 27, 2024
Chinese hotel. Really simple decorations no tv but really good service
Response from Property: Dear guestthank you for your objective evaluation.we do have problems to be rectified.we will rectify as soon as possible and look forward to your experience again.God bless
Nguyen
Standard Double Room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Good service, friendly, clean
Response from Property: thank you for your comment we wish to meeting you again.God bless
Guest User
Standard Double Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Booked this hotel for a friend, it was a great place to stay, very well located, all staff were very friendly, very nice place.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Ark Hotel and we look forward to seeing you again!
Guest User
Standard Double Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Not far from the airport, the bathroom products in the room are OK. The room staff can also speak a little Chinese. The staff here are very friendly.
Original TextTranslated by Google
Response from Property: Thank you for choosing the Ark Hotel, we look forward to seeing you again.
Guest User
Standard Twin Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 19, 2024
The front desk was very helpful and all spoke Chinese. The restaurant was right next to the hotel and had my favorite milk tea. It was really close to the airport. I will come again next time.
Original TextTranslated by Google
Response from Property: Thank you for choosing Ark Hotel. The restaurant on the first floor also serves pasta and stir-fries. You can try it next time. I wish you a good mood every day!
Guest User
Standard Double Room
Stayed in Jan 2024
Solo travelers
1 review
2.2/5
Posted on Jan 11, 2024
Service is good The room was not clean, the air conditioner smelled, and the towels smelled bad. I don't think it can be helped given the price
Original TextTranslated by Google
Response from Property: thank you for your objective evaluation.we do have problems to be rectified.we will rectify as soon as possible and look forward to your experience again.God bless
Guest User
Standard Twin Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 1, 2024
The service attitude was very good. They helped me with the precautions, car use, phone cards, etc., which saved me a lot of trouble. The room was in good sanitary conditions, and I could wash clothes. The mattress was especially comfortable and had good support, unlike other hotels, which were either too soft or too hard. I had a good and peaceful sleep. In addition, the hotel is close to the city, and it is very convenient to go to the airport. The entrance is very quiet and orderly. By the way, the beef noodles in the restaurant are good. I will try it again if I have the chance.
Original TextTranslated by Google
Response from Property: Thank you for liking our hotel so much. We are happy to help you solve your problem. You can try the coffee and cold drinks in our restaurant next time you come, and I wish you a happy life!
Guest User
Standard Twin Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
The service is very good. The locals can speak Chinese, which is very convenient. The hotel manager is very friendly, beautiful and can speak, with a gentle and sweet voice.
Original TextTranslated by Google
Response from Property: Thanks to this lovely guest, Xiangxiang has received your review. I also hope that every journey you take is happy. In addition, the hotel's front desk has a 24-hour hotline: 023 238 001. If you need help, please call at any time. We also look forward to your visit again!
Guest User
Standard Double Room
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 23, 2024
The hotel front desk can speak Chinese, which is very convenient to go to the airport. The room has toiletries and a hair dryer. I will come again next time
Original TextTranslated by Google
Response from Property: Thank you for your sincere reply. I am glad that you had a pleasant stay, especially the convenient Chinese front desk service and the room facilities. Indeed, having basic facilities such as toiletries and hair dryers can make the trip more comfortable. If you plan to come again, I hope you will have a more pleasant experience! Looking forward to seeing you again!
Guest User
Standard Double Room
Stayed in May 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on May 8, 2024
I think it's very good, very clean, the service is superb, and they all speak Chinese
Original TextTranslated by Google
Response from Property: Thank you for choosing the Ark Hotel, we look forward to seeing you again.
Anonymous User
Standard Twin Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 7, 2024
Very good and affordable, Chinese hotel 🏨
Original TextTranslated by Google
Guest User
Standard Double Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 9, 2024
Clean room, good service attitude
Original TextTranslated by Google
Response from Property: Thank you for choosing Ark Hotel. Your satisfaction is our greatest motivation. I wish you a good mood every day!