Ibis Budget Phnom Penh Riverside Reviews

Response from Property: Dear Valued Guest, Thank you for your lovely review! We're delighted you enjoyed your room and that the anniversary surprise made your stay extra special. Your kind words about our Front Office team's warm and friendly service mean a lot to us. We look forward to welcoming you back soon!Kind regards, Samney Sin (Sam) | General Manager ibis budget Phnom Penh Riverside

Response from Property: Dear Dom Denson,Warmest greetings from ibis budget Phnom Penh Riverside. We extend our sincere gratitude for your recent stay with us and value the constructive feedback you provided. Our team eagerly anticipates the opportunity to welcome you back to ibis budget Phnom Penh Riverside. Kind regards, Sam | General Manager ibis budget Phnom Penh Riverside

Response from Property: Dear Valued Guest, Thank you for staying with us for six nights and for sharing your feedback. We're delighted to hear you had an overall incredible stay. We sincerely apologize for the afternoon noise and the inconvenience caused by the elevator access to your floor. Your comments have been shared with the relevant team as we work to improve our guests' experience. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable stay.Kind regards, Samney Sin (Sam) | General Manager ibis budget Phnom Penh Riverside

Response from Property: Dear Valued Guest, Thank you for your kind review! We're delighted to hear you enjoyed your three-night stay and found our team friendly and helpful. We truly appreciate your support and look forward to welcoming you back to ibis budget Phnom Penh Riverside soon.Kind regards, Samney Sin (Sam)General Manager

Response from Property: Dear Mr. Sungwoon ParkThank you for taking the time to share your review. We are delighted to hear that you found our hotel clean, our staff friendly, and our location convenient with excellent surrounding amenities. It is especially rewarding to know that you consider our hotel a great value-for-money choice in Phnom Penh.We also appreciate your feedback regarding the room size. Your comments are valuable to us as we continuously strive to improve our guests' experience.Thank you once again for your kind words and support. We look forward to welcoming you back on your next visit to Phnom Penh.Warm regards, Pisey SAN (Ms.)Assist. Front Office Manager

Response from Property: Dear XichouSJZ, Thank you for your feedback. We're sorry to hear the pillows were uncomfortable and affected your sleep. We appreciate your comments and will review the condition of our pillows with our housekeeping team. We hope to have the opportunity to provide you with a more comfortable stay in the future.Kind regards, Samney Sin (Sam) General Manager

Response from Property: Dear Mr. WEI YU CHEN,Thank you for sharing your feedback. We sincerely apologize that your stay did not fully meet your expectations.We are especially concerned to hear about the presence of cockroaches in your room. Please accept our sincere apologies for this inconvenience. This is certainly not the standard we strive to maintain. Your comments have been shared with our Housekeeping and Pest Control teams for immediate inspection and corrective action to ensure the issue is addressed promptly.We are especially concerned to hear about the presence of cockroaches in your room. Please accept our sincere apologies for this inconvenience. This is certainly not the standard we strive to maintain. Your comments have been shared with our Housekeeping and Pest Control teams for immediate inspection and corrective action to ensure the issue is addressed promptly.We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable experience.Kind regards,Pisey San (Ms.) Asst. Front Office Manager

Response from Property: Dear Valued Guest,Warmest greetings from ibis budget Phnom Penh Riverside. We extend our sincere gratitude for your recent stay with us and value the constructive feedback you provided.Our team eagerly anticipates the opportunity to welcome you back to ibis budget Phnom Penh Riverside. Kind regards, Sam | General Manager ibis budget Phnom Penh Riverside

Response from Property: Dear Valued Guest,Thank you very much for your feedback. We appreciate you taking the time to share your experience with us.We are glad that you found our rooms compact and designed in a Japanese style. At the same time, we sincerely apologize if the shower function was complicated to use. Your comment is very important to us, and we will look into providing clearer instructions to make it more convenient for our guests.We truly appreciate your feedback and hope to have another opportunity to welcome you again for a better stay.Warm regards,Ibis budget Phnom Penh Riverside

Response from Property: Dear Valued Guest, Thank you for sharing your feedback. We're glad you appreciated our compact and functional room design. We apologize that the in-room amenities did not meet your expectations. As an ibis budget hotel, we provide essential amenities as part of our brand concept. We appreciate your comments and will take them into consideration as we continue to improve our guest experience.Kind regards, Samney Sin (Sam) General Manager

Response from Property: Dear Samkit~Lisa,Warmest greetings from ibis budget Phnom Penh Riverside. We extend our sincere gratitude for your recent stay with us and value the constructive feedback you provided.Our team eagerly anticipates the opportunity to welcome you back to ibis budget Phnom Penh Riverside. Kind regards, Sam | General Manager ibis budget Phnom Penh Riverside

Response from Property: Dear Valued Guest,Thank you very much for sharing your feedback with us. We truly appreciate your comments and are glad to hear that you found the hotel good overall.However, we sincerely apologize for the unpleasant experience you had with our staff. What you described regarding the interaction about the extra pillow request, the behavior perceived as laughing, and the questioning at the front line is certainly not the level of service we aim to provide.Please be assured that our intention is always to make every guest feel welcome, respected, and comfortable. We regret if our team’s actions made you feel otherwise, especially during what should have been an enjoyable moment as you prepared to attend your concert.Your feedback is very important to us, and we will address this matter with our team to improve staff professionalism, communication, and guest handling to ensure a more respectful and mature approach at all times.We do hope to have the opportunity to welcome you again and provide you with a much better experience.Warm regards,Ibis budget Phnom Penh Riverside