City Lodge Hotel Reviews

Response from Property: Dear Valued Guests,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations and, more importantly, that several issues affected your comfort during your visit.We are particularly concerned to hear about the pest sightings, the air-conditioning leak, and the concerns regarding items being removed from your room. We understand how uncomfortable and frustrating these experiences can be. While our team did arrange pest treatment during your stay, we regret that the action taken did not resolve the issue to your satisfaction.We also take your comments regarding our staff’s communication and interactions with guests very seriously. Our goal is always to make every guest feel welcome, respected, and comfortable. We are sorry if any questions or interactions came across as intrusive or unfriendly.Your feedback regarding housekeeping procedures, room maintenance, and security monitoring has been shared with the relevant departments for review and follow-up. We appreciate you bringing these matters to our attention, as they help us identify areas where we need to improve.We sincerely regret that we fell short of providing the clean, comfortable, and welcoming experience you expected. We hope to have the opportunity to demonstrate meaningful improvements in the future.Best Regards,Management Team

Response from Property: Dear Valued Guests,Thank you for your wonderful review! We’re delighted to hear that our English-speaking staff helped make your stay comfortable and enjoyable. We're also pleased that you found your room clean and well maintained. Providing a clean, comfortable, and welcoming environment for all our guests is one of our highest priorities. We truly appreciate your kind feedback and look forward to welcoming you back on your next visit!Best Regards,Hotel management

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to learn about the numerous issues you experienced during your stay.The cleanliness concerns with your bed linens, the drainage problem in the sink, and the condition of the bathroom are far below the standards we aim to provide. Most concerning is the water leak in your room and the damage it caused to your personal belongings. We understand how upsetting and frustrating this situation must have been, and we sincerely apologize for the inconvenience and distress it caused.We are also disappointed to hear that you were unable to speak with a manager during your stay. Providing timely assistance and support to our guests is extremely important, and we regret that we did not meet your expectations in this regard.Please be assured that your comments have been shared with our management, housekeeping, and maintenance teams for immediate review and corrective action. Feedback such as yours helps us identify areas that require improvement and prevent similar situations from occurring in the future.We appreciate you bringing these matters to our attention and regret that your experience was not a positive one. Hope we may have the opportunity to welcome you again in the future for a much better experience.Kind regards,Management Team