Mint House Phoenix - Midtown

The unit itself was clean and comfortable. The noise level at this location is very loud, and considering they have white-noise machines in the rooms, they seem to know it. There is parking, but it isn't included, so plan to pay every time you exit. So far, you're thinking, why the two-star rating? The biggest problem was the customer service. It felt like I was talking to a chatbot. Responses were very generic and repetitive. Many replies did not respond to what I had actually written. Even when a staff name was included, the messages felt scripted and automated. The biggest issue was their handling of an acknowledged internet outage. The WiFi was down for the entire stay, which made it hard to work from the unit. Updates were vague, repeated the same wording, and offered no solutions. A very partial refund was eventually offered, but the communication felt automated, not helpful. Also, I had a confirmed late checkout, but housekeeping still tried to enter the unit early. I didn't get any feedback on that. In addition, there were maintenance issues, including a very slow bathroom sink drain, which were acknowledged. That's about it. Any one of these issues might have been manageable on its own. What made the stay frustrating was the pattern. It felt like I was stuck in a loop of automated replies, apologies, and no real action. If you want minimal human service, Mint House may work for you. But if you expect real customer support when problems come up, this stay will likely disappoint. I would not return based on this experience.