JW Marriott properties in Phu Quoc Island

I visited last week during Phu Quoc's rainy season, so it was pretty much raining constantly. The hotel wasn't very busy, mostly with Chinese guests. While the environment is beautiful, the service was poor. I booked two rooms and they were upgraded to sea-view rooms. Around 2-3 AM on the night we checked in, the fire alarm in both of our rooms went off automatically. We rushed out of the hotel only to find nothing was wrong; only our rooms had alarms sounding. My kids and elderly family members were all startled awake. No hotel staff contacted us or checked on us at the time, and no one seemed to care. The next day, I proactively went to the front desk to complain about the incident. The front desk explained that the hotel system had an anomaly the previous night, which could cause random rooms to trigger automatic alarms. They offered a verbal apology, and that was it – no substantial compensation. Then, on the second night, my 3-year-old child was playing on the hotel sofa. Because the edge of the sofa was rounded and slippery, my child fell off and fractured their arm. The next day, I asked hotel staff about hospital arrangements. The hotel only sent a local staff member who spoke English and Vietnamese, even though there were clearly Chinese-speaking staff available. They only provided a car to the hospital. Compared to how they treat Caucasian guests, there's a clear disparity in service. After my child had a cast put on at the hospital, the hotel still didn't follow up or check in on us. Honestly, the service here is much worse than Marriott in China.