Hyatt Regency Phuket Resort

It was fantastic, the staff were so kind. The room was super clean and the gym is accessible even in the early morning with your room key. The breakfast selection isn't huge, but it's decent. The pool is enormous.

Very satisfied with the Hyatt room, I will definitely stay here again next time I come to Phuket. Trip.com is very reliable! The hotel staff are all warm and attentive. I didn't go to the beach directly opposite the hotel, but the sand at Kamala Beach is fine. Highly recommend.

On the first day, the guy at the front desk kept trying to get me to pay extra. I did have three additional children with me, all under 12. He insisted the hotel policy was based on year of birth, not month, so it would count as 1 adult + 2 children. I explained we had just come from a boat trip and asked if we could check in first, and I’d pay for breakfast tomorrow if needed. The front desk said it was a 'headcount' fee, not a breakfast fee. They put us in rooms in two different buildings. I have to say, Trip.com was reliable and ended up covering the extra headcount fee. The next day, two of my kids developed fevers. Susan and Zai at the hotel front desk were very caring and offered to call a doctor to the room if needed. It really highlights the importance of having overseas travel insurance, though we didn't end up needing a doctor. The kids had caught a chill the first night but recovered after taking some medicine and resting all day. Trip.com came through for us. The night staff at the hotel were not friendly at all, but the daytime front desk staff were very reliable and friendly. The room had a great sea view, but there wasn't a circular sofa in the room as I had hoped.

I stayed in a sea-view room with a private pool, and the hotel's public pool and exclusive beach access right in front of the hotel were all fantastic. It was a great experience. The hotel also offers a 24-hour shuttle bus service.

The front desk, housekeeping, shuttle bus staff, and restaurant servers all have excellent attitudes! The hotel breakfast is plentiful, and the pool is large and very comfortable; my child loved it! The only downside is the hotel's somewhat remote location. It's about a 15-minute walk to 7-Eleven (not recommended due to narrow roads and heavy, dangerous traffic). Taking a Grab taxi is much more convenient, only a three to five-minute ride.

The views are stunning, and the room is very spacious with comfortable pillows. Breakfast offers a great variety and is delicious. The only downside is the location; it's a bit far out. It takes about 20 minutes to get to Patong Beach by Grab, and almost an hour to Old Town.

The overall hotel environment is quite good, but the room itself was very damp. For a Hyatt, the room's condition was quite unacceptable, and the stay wasn't very comfortable. We also couldn't cancel the extra night we booked, which was really frustrating.