Grand Mercure Phuket Patong

I arrived late at night, and the front desk service was excellent. They even brought my luggage to the room. The hotel breakfast was delicious with a wide variety of choices, and the Indian food was surprisingly good. It's a hotel with great value for money.

Had a wonderful stay at Grand Mercure Phuket Patong ✨ The hotel is beautiful, with a great atmosphere – quiet and comfortable despite being close to tourist attractions. It's an easy walk to Patong Beach. The room was clean, the bed was soft, and I slept incredibly well. What I loved most was the staff; they were incredibly attentive, always smiling, and genuinely cared about every detail. The breakfast had a wide variety of delicious options that were constantly refilled 🥐☕️. The pool area is lovely and perfect for relaxing. This is definitely a hotel in Patong with both an excellent location and a very relaxing vibe. I'll certainly be back if I get the chance! 💙

Let's start with the positives: 1. The front desk staff, cleaning ladies, and restaurant staff were all very nice. It really felt like the excellent service made up for the outdated facilities. 2. The breakfast was good, with a decent variety that suited Chinese tastes. Before sitting down, you could even choose tea or coffee which would then be brought to your table. 3. The location was quiet but central, close to restaurants and massage places. 4. There was a very mini balcony where you could hang clothes to dry. Everything else was a negative: 1. The facilities were terrible! For 2350/night during Chinese New Year, it was absolutely not worth it. It was very run-down, with amenities comparable to a 200-300 RMB Hanting Hotel in China, and an old one at that. The shower head had weak water pressure, and if you turned on the overhead shower, it would leak; the sink's glass panel was loose, the magnifying mirror was dirty and nearly falling off; the hairdryer was like those from hotels in the 90s; the sofa had numerous stains; the bedding was worn out and felt very damp to sleep on! The hangers were old and broken! 2. There were quite a few flies in the breakfast restaurant. 3. The public swimming pool was tiny! If possible, I'd recommend booking a room with direct pool access instead. 4. It took over 10 minutes to walk to Patong Beach and Jungceylon Shopping Center.

A worthwhile place to stay with an excellent location.

Had a fantastic stay! The hotel's location is superb, right in the city center, making it incredibly convenient to get to the bar street – just a few minutes' walk. The room was clean and tidy, very comfortable. I'll definitely be back!