Grand Mercure Phuket Patong Reviews

It was just okay. I told the front desk I didn't want a room at the end of the corridor, but they still gave me one in a corner of one of the buildings, with a view as shown in the picture. Maybe it was because I arrived at midnight, and there was only one staff member helping a Western guest with their luggage while showing them the way, completely ignoring our bags. I had prepared a lot of tips beforehand, but I decided not to give any since we didn't receive service. The restaurant staff, however, were very friendly. The room was also quite small. The location in Patong is decent, convenient for going to the beach. I stayed in Karon afterwards, and I think I'll stick to Karon or Kata in the future.

Cleanliness: Absolutely terrible. The very first night I checked in, the sheets and duvet cover were covered in stains (yellow, black, and short hairs). The fabric sofa and mirror in the room also had stains. It really put a damper on my stay. After strongly expressing my dissatisfaction to the front desk, they agreed to change my room. However, the new room was a corner room, and the minibar mirror and sofa still had stubborn stains. I was too tired to argue further, so I gave up. Also, the way the front desk assigned rooms felt discriminatory towards Chinese guests, with all the rooms having poor orientations. Ambiance: The hotel is in the Patong Beach area. Objectively speaking, apart from the lobby and restaurant, there's not much of an environment to speak of. Service: If there was one highlight of the hotel, it would be the wide variety of breakfast options and the kind, attentive staff at the breakfast restaurant. Summary: I would not stay here again. The hygiene standards simply don't match its star rating; it's on par with a budget chain hotel in China. It certainly doesn't justify the high premium charged for New Year's!

The hotel's location is excellent, making it convenient to get anywhere. It's about a 10-minute walk to Jungceylon Shopping Center, and the nearest 7-Eleven is only about 5 minutes away. Patong Beach is also roughly 10 minutes away. The rooms are a bit old-fashioned, but very clean. The pool isn't huge, but it's perfectly adequate. The hotel staff are really friendly, always smiling from arrival to departure, and they provide very attentive service. Oh, and I thought the hotel breakfast was fantastic; you can fill up in the morning and skip lunch. I definitely recommend getting breakfast. Overall, I'm very satisfied—a great choice!

Clean, the staff are very nice, the breakfast is very good, a lot of foods and the place near jangcelon shopping centre 🏬

Here are two shorter options in English, focusing on impact and brevity: 1. Very Short & Punchy 🌟 Flawless Stay! 🌟 "Immaculately clean, beautiful hotel, and outstanding service. Truly a perfect experience. Highly recommended!" 2. Quick Review Style "This hotel is a gem. The property is stunning and the cleanliness is exceptional. The staff provides excellent, attentive service. We loved every moment!" Do you need this message for a specific platform (like an email or a social media post)?

Reason for rating of 3 for cleanliness is for the rooms being very damp, the floor was wet and slippery to walk on, until we requested for a dehumidifier and new pair of slippers to be brought in. So first impression is not good as the hotel obviously know the problem and didn’t bother to resolve it before guests check in. Need to improve on this .

Biggest and best property of phuket . Its the best in phuket. Perfect for stay. Amenities and service everything are 100 stars. Accor is no doubt best in hospitality

This is the worst hotel in the Mercure system i have ever stayed. The hotel facility maintainance and the cleaning room service need more serious attention. We had issue of the toilet sprayer leaking and there were dirty underwear of previous customer in the cabinet under the sink.

Nice hotel. We enjoyed the stay. Breakfast is very good and a lot of choices. Will recommend to other if visit to Phuket.

I like their service, excellent service. Bambie is the best, she served us well. I will definitely come back to stay again. The public pool is very nice. The breakfast has a lot of variety.

Hotel location was great, walking distance to beach and mall. Breakfast buffet spread was good love the fresh fruit juice station, had a room changed due to mouldy smell, the front desk was prompt to arrange another room which dehumidifier in the room.

Recommended

The room smelled like a pesticide when we walked in but the room itself was very clean and I love their amenities. Breakfast was ok. The location is little far from the shopping mall and beach if you walk but it’s walkable distance.

I booked this for a client. Although it's a bit of a drive from the airport, the surrounding area is fantastic, especially with all the international restaurants. It's perfect for those with halal dietary needs.