Le Méridien Phuket Mai Khao Beach Resort (Marriott International)

The hotel setting is fantastic, right on the beach, surrounded by lush trees and green lawns. The ocean is incredibly blue, and the sand is fine and soft. The breakfast was plentiful and delicious, with a huge variety of choices. Plus, the long breakfast hours mean you can sleep in and still enjoy a great meal. There are also two other restaurants within walking distance of the hotel, offering good food at great prices. The hotel staff are all super nice. They always greeted us warmly, helped with our luggage, and were very enthusiastic and professional when answering our questions about directions. Shout out to Oak, Kob, Jom, Jame, Beam, Bond, and Anas – you guys are awesome! This is a perfect spot for a family vacation. It’s very quiet with no major attractions nearby, ideal for simply relaxing. I’d definitely stay here again if I get the chance.

To be honest, I chose this hotel because it was newly opened after the pandemic... but I was so disappointed. It's an old hotel that was renovated; they changed the doors, but not even the door frames. The bathroom tiles were updated, but the layout wasn't. Although the bathroom is huge, about 10 square meters, there's no shower screen or glass, so after a shower, water splashes all over the entire bathroom. Anyone staying here would realize it's a renovated old hotel. And the renovation wasn't thorough, which is truly disappointing, Marriott... I'm staying at another Marriott in Phuket today, so I'll see if it's equally disappointing. It seems Marriott's standards in Thailand have dropped significantly in the past two years.

Mai Khao Beach is a quieter area, away from the commercial hustle and bustle, and the Le Meridien hotel has a very nice setting. However, the room interiors are more like what you'd find in a standard hotel chain like Atour or Holiday Inn back home. The breakfast was excellent, and they even provided a complimentary breakfast for the kids. The pool being in the central courtyard is a big plus for families with children. The hotel is about an hour's drive from the pier, making it convenient for day trips to Similan Islands. Getting a room here for 1400 RMB per night including taxes during the Chinese New Year period was quite good value for money.

Highly recommend this hotel! I've stayed in hotels in Phuket that cost three times as much, and even had to 'escape' from one due to a terrible room. But this place, at only a third of the price, delivers 100% on the vacation vibe. The beach and pool are a perfect 100. It really makes you feel that choosing an international chain hotel is the way to go. The bedding in the room is comfortable, and the staff are perfectly attentive. For this price point, the quality of this hotel is truly rare. We immediately booked another 5-day trip for April. Highly recommended!

My stay at this hotel in Phuket was an absolute disaster, severely lowering my expectations for travel accommodation, and I feel compelled to share this warning with everyone! 1. **Grossly Misleading – Suspected False Advertising** The hotel touts itself as 'five-star,' but its facilities are rudimentary, and the service is substandard. The actual experience barely matches a two or three-star standard back home, completely misleading consumers. 2. **Remote Location, Drastically Different from Promotion** The hotel's location is extremely remote, making transportation incredibly inconvenient. What's even more ridiculous is that their promotional materials boast 'Chinese Preferred,' yet there are almost no Chinese-speaking staff members, and most guests are from the Middle East. The 'Chinese Preferred' claim is nothing but empty words. 3. **Extremely Poor Staff Attitude** When guests raise issues, the hotel staff's attitude is negative, indifferent, and even hostile. They show absolutely no sincerity or professionalism in resolving problems, leaving guests feeling utterly disrespected. 4. **Terrible Breakfast Experience, Concerning Hygiene** Breakfast was a 'nightmare.' Not only was the food selection pitifully small, but the taste was also very mediocre. The most unacceptable part was the dirty and messy dining environment; we had to constantly swat away flies while eating. The hygiene was nauseating. Furthermore, there were long queues to get food, making for a terrible experience. In summary, this hotel's hardware facilities and software services are a far cry from 'five-star' standards. This was an extremely bad stay, and I absolutely do not recommend it. I hope everyone chooses carefully and isn't deceived by their false advertising, so you don't step into the same trap as I did.

Reading other reviews made me a bit nervous at first, but after checking in, I found it to be absolutely wonderful. The hotel was very clean, and the Thai-style gardens and pool were fantastic. Plus, the hotel is right on the beach – just a short walk from our room, which was incredibly convenient. My child loved it so much they didn't want to leave! The only downside is that there's nothing much outside the hotel; it's a bit isolated. So, if you're looking for a relaxing hotel stay with family fun, this place is perfect. There are a few restaurants by the sea, and the prices are quite reasonable. It's really great! I'd definitely come back if I get the chance.

The room is spacious and well-equipped. The breakfast is delicious, perfect for a relaxing stay!