643 Patak Rd, Mueang Phuket, Phuket Province, 83100, ThailandView Hotel Details
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Guest Reviews of On Hotel Phuket
7.4/10
41 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.2
Amenities7.1
Service7.3
Cleanliness7.2
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All reviews(41)
Positive reviews(27)
Reviews with photos/video(7)
Great location(8)
Awesome stay(5)
Negative reviews(9)
Denis
Standard Room
Stayed in Jan 2024
Other
32 review
5.5/10
Posted on Feb 24, 2024
Location of this hotel hotel is nice because it’s close to the beach. But the service is not warm welcoming. and this hotel if you are a smoker, you can’t smoke inside because they don’t have balconies. So you have to pick your ass down and smoke outdoors. 
Response from Property: Dear Mr. Denis,Thank you for your review. We’re glad to hear that you enjoyed our hotel’s location, with its proximity to the beach. We appreciate your feedback regarding our service and are sorry to hear that it didn’t meet your expectations. Providing a warm and welcoming atmosphere is important to us, and we will take your comments into consideration as we work to improve our guest experience.As for the smoking policy, we understand it may be inconvenient for some guests. We’re committed to maintaining a comfortable environment for all, and we hope this didn’t affect your overall stay too much.We hope to welcome you back again and provide a more positive experience.Best regards,Ms.Machima Phuengpracha (Kung)The Management TeamOn Hotel Phuket
Guest User
Superior Room
Stayed in Dec 2023
Traveling with friends
1 review
8.5/10
Very Good
Posted on Feb 4, 2024
Simple rooms, but everything you need. The rooms that gave away from the street aren’t very noisy. It was very clean, appreciated the extra water left outside the door, even when I didn’t want my room cleaned.
Location is great as it is near the beach, the bus stops and bars. Lots of restaurants nearby as well.
Response from Property: Dear Sir/MadamThank you for taking the time to share your experience. We’re pleased to hear that you found our rooms comfortable and equipped with everything you needed. It’s also wonderful to know that you appreciated the cleanliness of the hotel and enjoyed the convenience of our location near the beach, bus stops, and a variety of restaurants and bars.We always strive to provide a pleasant and hassle-free stay for our guests, and your feedback is truly appreciated. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Ms.Machima Phuengpracha (Kung)The Management TeamOn Hotel Phuket
Kristina
Standard Room
Stayed in Feb 2025
Solo traveler
2 review
10/10
Outstanding
Posted on May 11, 2025
I chose the hotel because of its location, proximity to the sea, markets, 7-Eleven and breakfasts. Three minutes to the sea, seven across the road. Breakfasts are poor, but you can choose something. In general, for this money, everything is good.
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Kitaev
Standard Room
Stayed in Dec 2024
Couple
1 review
9.0/10
Great
Posted on Feb 5, 2025
The location is next to the beach, there are a lot of cafes nearby and all the partying, Karon beach is the most normal in Phuket for me, since we are from the seaside region and live by the sea, the breakfasts are good, the room is basically clean, the air conditioner works, water is given every day, towels are changed. Yes, the music in the cafe opposite screams until one in the morning (but we knew about it). Of the minuses, there is no elevator. For its price, the hotel is good. Trip did not disappoint, as many wrote, thank you. The deposit was returned without problems. The Wi-Fi is normal. If you are a family with small children, then you need a hotel in a quiet place and with a pool and naturally more expensive. So, it's up to you to choose.
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Response from Property: Dear Mr. Kitaev,Thank you for sharing your detailed feedback regarding your recent stay at On Hotel Phuket. We are pleased to hear that you enjoyed our prime location near Karon Beach, the variety of nearby cafes, and the daily breakfast offerings. We strive to provide a comfortable and convenient experience for all our guests.We appreciate your understanding regarding the noise from the nearby cafes and bars. For future stays, please feel free to request a room on the quieter side of the hotel, and we will do our best to accommodate your preference.Thank you once again for your feedback. We look forward to welcoming you back to On Hotel Phuket in the future.Warm regards,Ms.Machima Phuengpracha (Kung)The Management TeamOn Hotel Phuket
Anna
Standard Room
Stayed in Dec 2024
Solo traveler
3 review
3.5/10
Posted on Jan 6, 2025
This is my balcony, which was indicated in the room description. Everything is terrible! Flies in the room, because the room is on the highway
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Response from Property: Dear Sir/Madam,Thank you for sharing your feedback. We regret that your stay did not meet your expectations. We are committed to providing a comfortable environment for all our guests and will review your comments to enhance our services. We hope to have the opportunity to welcome you back in the futureBest regards,Ms.Machima Phuengpracha (Kung)The Management TeamOn Hotel Phuket
Aleksei
Superior Room
Stayed in Oct 2024
Couple
2 review
6.5/10
Posted on Nov 29, 2024
The hotel has two advantages - location: the beach is across the road, restaurants too, 7/11 market is also across the road, bus stop, ideal. The second advantage is the price, it is very economical compared to the rest.
A good factor is the adjacent restaurant “Louis Kitchen” where breakfasts are served (very monotonous, but taste good - boiled eggs, fried eggs, can give you a present - the cook is standing at the stove, ham, chicken sausages, tomatoes, cucumbers, lettuce, onions, potatoes fried in curry, Asian noodles or vegetables with pork or TomYam, rice, pineapples, watermelons, dragon fruit, toasts, juices from the machine, tea, coffee, jams 2 types. - so every day, you will not remain hungry, but it gets a little boring on the 4-5th day of stay. They cook well, during the day it is powerful to order from the menu, there were no poisonings.
The staff who clean the rooms - tries very hard, washes away the sand, removes garbage, puts shower gels every day, the room is clean, we left a tip of 50-100 baht. But the bed was sometimes made with stains (in the photo) they simply cannot be washed off, this is of course unacceptable in hotels (( here is a minus for the hotel administration, and not only for this, you need to deal with the hotel, analyze the rooms, service (not to mention cleaning - there is simply none, well, except that they give clean towels to the beach, again, if you do not bring a towel from the beach right away to the reception - they will deduct a deposit from you and say sorry! This is just shocking!!!
In general, I give the administrators and the manager a big minus and a rating of 2!! Reception -3! The staff cleaning the rooms -4.
Now the minuses
Only the deluxe room has a balcony, the rest of the rooms only have a window. There are few deluxe rooms. In the photo, it is exactly that. The view from the window onto the inner courtyard is in the photo, this is good because it is quiet and you can’t hear noise from the street, but the view itself leaves much to be desired. The hotel is tired, the wooden doors are old, the air conditioner is old but cools normally. The room is certainly not a deluxe level, there is something to compare it to, it is scary to imagine what is in the standard rooms 🙈. The hotel looks like a hostel - two 3-story buildings with long corridors and stairs. The reception is on the 1st floor next to the restaurant.
What I didn't like especially!!!
They only give you one key per room and even if you want to walk separately, you will beg and ask for another key, they will refuse you and just pretend that you are not there.
They refuse to give you a second blanket, only one and that's it, and asking is useless. The reception is not very interested in solving your problems. When we checked in, the shelf in the bathroom was broken, it was just dangling, I showed it to the reception, they said oh wow, send a video, I sent it. That's all. I had a screwdriver with me and after 4 days of waiting I fixed it myself. It would be nice if the hotel learned to listen to its guests and the reception would try to solve problems, help, and not wave them away like annoying flies with a dissatisfied face ((( it was unpleasant (((
In general, the hotel can be considered, but I don’t want to go there a second time. I can only recommend it for a low-budget vacation.
But you have to remember that in Phuket, the hotel is far from the most important thing, but a comfortable stay is no less important!
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6/12
Response from Property: Dear Mr. Aleksei,Thank you for sharing your detailed feedback. We appreciate your positive comments about our prime location, with the beach, restaurants, and 7/11 market conveniently across the road. We're also glad you enjoyed the breakfast offerings at Louis Kitchen and found our housekeeping staff attentive.We sincerely apologize for the issues you encountered during your stay. Your concerns regarding room cleanliness, maintenance, and the smoking policy are taken seriously. We are committed to addressing these matters to enhance our guests' experiences. Rest assured, we are actively working to improve our services and facilities.We value your feedback and hope to have the opportunity to welcome you back in the future, providing a more comfortable and enjoyable stay.Best regards,Ms.Machima Phuengpracha (Kung)The Management TeamOn Hotel Phuket
Guest User
Superior Room
Stayed in Oct 2024
Family
1 review
6.0/10
Posted on Dec 8, 2024
We took it as a temporary place to stay, so that we could rent it for a couple of months. It's good that we didn't stay there permanently. There are a lot of cockroaches running around the room, they live in the mattress. The staff is aware of this and the most they could do was give them a spray that kills them locally. The next day a new batch crawls in)). Everything is shabby and run-down, I knew that you can't check into rooms with windows facing the street, so I asked for a room with an exit to the courtyard. If you go to this hotel, do not take rooms with windows facing the street under any circumstances, otherwise you won't sleep until one in the morning)))
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Response from Property: Dear Sir/Madam,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the presence of cockroaches and the noise disturbances from street-facing rooms. We understand how these factors can impact your comfort, and we are committed to addressing them promptly.Regarding the cockroach issue, we are implementing enhanced pest control measures to ensure a clean and comfortable environment for all our guests. We also acknowledge the noise concerns and are exploring solutions to minimize disturbances from the street.We value your feedback and are dedicated to improving our services. We hope to have the opportunity to welcome you back in the future and provide a more comfortable experience.Best regards,Ms.Machima Phuengpracha (Kung)The Management TeamOn Hotel Phuket
Anonymous User
Superior Room
Stayed in Sep 2024
Couple
2 review
9.5/10
Amazing
Posted on Nov 7, 2024
The location of the hotel is very convenient. You can walk along the busiest street of Karon in the evening, as it is located right there. Our windows overlooked the courtyard, so it was quiet at night. Cosmetic repairs are fresh. The walls were recently repainted, the mattress is comfortable, quite hard, as I like. When booking, I indicated that we were newlyweds, and they upgraded our room to Deluxe for free and added late check-out. It was very nice. The only nuance was that the water was not very hot. It seems that since it was cloudy, the water did not heat up from the sun. But after contacting the reception, the water became warm, as if from a flow-through boiler. Cleaning was every day. Towels were changed every 2 days. Beach towels were given out at the reception upon request. I liked staying at the hotel.
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Response from Property: Dear Sir/MadamThank you so much for sharing your wonderful review! We’re thrilled to hear that you had a pleasant experience with us, and we’re happy that our convenient location allowed you to enjoy Karon's vibrant atmosphere. We’re also glad you found your room upgrade and late check-out to be a nice touch for your honeymoon stay.We appreciate your feedback regarding the hot water issue. We're glad that the team was able to address it promptly, and we will continue to monitor this to ensure all guests have a comfortable stay.It’s great to hear that you enjoyed our daily housekeeping service and the fresh, comfortable atmosphere of your room. We’re so happy you liked your time at the hotel, and we hope to welcome you back for another stay in the future!Best regards,Ms.Machima Phuengpracha (Kung)The Management TeamOn Hotel Phuket
Pavel_kirov
Superior Room
Stayed in Mar 2025
Couple
3 review
6.5/10
Posted on Apr 18, 2025
I do not recommend considering this hotel for a holiday. Rest in the hotel will be difficult because of the loud music in the lobby and the noise of other rooms. Cleaning is not done, towels are not changed. The only plus is the buffet breakfast and the distance from the sea.
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EVGENII
Standard Room
Stayed in Jan 2025
Couple
3 review
8.5/10
Very Good
Posted on Feb 28, 2025
The location is good for a hotel, only the price tag is raised quite a bit in the season! The hotel needs some cosmetic repairs
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Response from Property: Dear Sir/Madam,Thank you for taking the time to share your thoughts about your stay at On Hotel Phuket. We're happy to hear you enjoyed our convenient location near Karon Beach—it's one of the things our guests love most!We also appreciate your honest feedback regarding seasonal pricing and cosmetic updates. Prices do vary during peak travel periods, but we always strive to offer good value for the location and amenities. As for the repairs, your comments are noted and already being reviewed by our team—we’re committed to keeping the hotel comfortable and welcoming for all our guests.We hope to have the chance to welcome you back again and provide an even better experience next time.Best Regards,Ms.Machima Phuengpracha (Kung)The Management TeamOn Hotek Phuket
ЛыковаЕлена
Standard Room
Stayed in Jan 2025
Couple
1 review
5.0/10
Posted on Feb 7, 2025
The reception is not friendly, they don't even try to find a dialogue. In other hotels they turn on the translator on the phone, but these don't even try to explain what we didn't understand. With breakfasts, no donuts, either go down to the restaurant or order in the room. The room itself is so-so, it seemed clean but the way they greeted us, all desire to stay there disappeared. But in general, the location is good. There is a lot of Russian cuisine nearby. The sea is across the road.
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Response from Property: Dear ЛыковаЕлена,Thank you for sharing your feedback regarding your recent stay at On Hotel Phuket. We are pleased to hear that you appreciated our prime location near Karon Beach and the variety of nearby dining options.We apologize for any aspects of your stay that did not meet your expectations. Your comments are valuable to us, and we will use them to enhance our services and facilities.Thank you once again for your feedback. We hope to have the opportunity to welcome you back to On Hotel Phuket in the future.Warm regards,Ms.Machima Phuengpracha (Kung)The Management TeamOn Hotel Phuket
Dmitrii73
Standard Room
Stayed in Jan 2025
Couple
3 review
6.0/10
Posted on Feb 10, 2025
The hotel is located in a rather noisy place, but the room is quiet. I liked the location of the hotel. It takes 5-7 minutes to walk to the beach. Every day they brought drinking water in bottles. The rooms are old. There is no elevator, you have to drag your luggage yourself
Original TextTranslated by Google
Response from Property: Dear Mr. Dmitrii,Thank you for sharing your feedback regarding your recent stay at On Hotel Phuket. We are pleased to hear that you appreciated our prime location near Karon Beach, the variety of nearby dining options, and the convenience of daily bottled water.We apologize for any aspects of your stay that did not meet your expectations. Your comments are valuable to us, and we will use them to enhance our services and facilities.Thank you once again for your feedback. We hope to have the opportunity to welcome you back to On Hotel Phuket in the future.Warm regards,Ms.Machima Phuengpracha (Kung)The Management TeamOn Hotel Phuket
Scoby Doo
Standard Room
Stayed in Dec 2024
Couple
1 review
10/10
Outstanding
Posted on Jan 31, 2025
Excellent hotel, I don't understand why people write negative reviews. They cleaned every day, the location is super, hundreds of cafes and shops around, the sea is 150 meters away.
When checking in, they take a deposit of 100 bucks / 2,000 baht, they returned it without any problems.
If you are checked in on the side where the cafes/bars are, it is noisy until 02:00, it did not bother us.
If it is critical for you, you can ask to be checked in on the quiet side.
Original TextTranslated by Google
Response from Property: Dear Sir/Madam,Thank you for your kind words and for choosing to stay at On Hotel Phuket. We are thrilled to hear that you enjoyed our prime location, daily housekeeping, and the vibrant surroundings filled with numerous cafes and shops. Our proximity to the beach, just 150 meters away, is indeed a highlight for many guests.We appreciate your understanding regarding the deposit process and are glad it was handled smoothly. Regarding the noise from nearby cafes and bars, we acknowledge that the lively atmosphere can be a concern for some guests. For future stays, please feel free to request a room on the quieter side of the hotel, and we will do our best to accommodate your preference.Thank you once again for your feedback. We look forward to welcoming you back to On Hotel Phuket in the future.Warm regards,Ms.Machima Phuengpracha (Kung)The Management TeamOn Hotel Phuket
Guest User
Standard Room
Stayed in Dec 2024
Family
3 review
10/10
Outstanding
Posted on Mar 3, 2025
The hotel corresponds to the description, the room is the same as in the photo. The location is great. But, there is one huge BUT! Opposite, across the street there are 24-hour establishments where they will scream in karaoke until 5 am. The windows are thin. It is impossible to fall asleep. We spent one night there. I think it will be simply impossible to live there permanently.
Original TextTranslated by Google
Response from Property: Dear Sir/Madam,Thank you very much for your detailed feedback and for choosing On Hotel Phuket. We're glad to hear that the room met your expectations and that you enjoyed our central location.We’re truly sorry to hear that your stay was affected by noise from nearby establishments. Being in the heart of Karon Beach means easy access to local attractions, but we understand that it can sometimes come with livelier surroundings, especially at night. Your comment about the windows and soundproofing has been noted—we are actively exploring ways to improve guest comfort in this area.We appreciate your honesty and hope you might consider staying with us again in the future, perhaps in a room located further from the street side. Thank you once again for helping us improve.Best Regards,Ms.Machima Phuengpracha (Kung)The Management TeamOn Hotek Phuket
Guest User
Standard Room
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 10, 2025
I liked everything, the sea is nearby, shops are within walking distance.