Sea Front Home Hotel - Patong Beach Reviews

Response from Property: Dear GuestThank you for sharing your feedback. We are concerned to hear about your experience, as we strive to provide a comfortable and secure environment for all our guests.Regarding the $100 you reported missing from your laptop bag, we take such claims very seriously. However, as discussed during your stay, our internal investigation—which included a review of CCTV and door entry logs—confirmed that housekeeping was only in your room for a brief 10-minute window to perform basic cleaning. Furthermore, all staff members undergo a mandatory bag and security search before leaving the premises. No suspicious items were found, and we offered to involve the police to file a formal report, which you declined.We also appreciate your feedback regarding the room conditions:Property Updates: We are aware that some areas of our hotel show their age, and we are currently in the process of auditing our linens and mattresses for replacement.Hot Water: We apologize for the inconvenience; our water heating system typically runs at full capacity, and we will have our maintenance team inspect the timing to ensure consistent service.We regret that your stay did not meet your expectations, but we stand by the integrity of our staff and the security protocols we have in place.Safe travels,The Management Team