Deevana Plaza Phuket Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and that your children had a wonderful time at the swimming pool and water slide.We also appreciate your comments regarding the breakfast. We are sorry to learn that it did not meet the high standard you experienced during your previous stay. Your feedback has been shared with our culinary team as we continuously work to improve the quality and variety of our breakfast offerings.We sincerely appreciate your support and look forward to welcoming you and your family back for an even better stay in the future.Warm regards,Management Team

Response from Property: Dear Guest,Thank you for your wonderful feedback. We're delighted to know that you enjoyed our friendly staff, excellent service, and facilities. We're also pleased that you found our location peaceful and relaxing. Your recommendation for both solo travelers and families truly means a lot to us. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Management Team

Response from Property: Dear Valued Guest,Thank you so much for sharing your wonderful experience with us. We are truly delighted to hear that you had such an enjoyable stay at Deevana Plaza Phuket Patong.It is fantastic to know that you appreciated our convenient location, comfortable and spacious room, beautiful swimming pool, and the variety of our breakfast offerings. Your kind words about our friendly and welcoming team are especially rewarding, as providing genuine hospitality is our top priority.We are grateful for your recommendation and are thrilled to know that you found great value in your stay. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another memorable stay in the near future.Warm regards,Management Team

Response from Property: Dear Guest,Thank you very much for your wonderful review and for choosing to stay with us at Deevana Plaza Phuket.We are truly delighted to hear that you had such an enjoyable experience and that our friendly and attentive team helped make your stay memorable. It is especially rewarding to know that you found your room spacious, clean, and comfortable, and that our convenient location and overall service exceeded your expectations.Your kind words about feeling welcomed throughout your stay mean a great deal to us, as providing genuine Thai hospitality and creating memorable experiences for our guests are always our top priorities.Thank you once again for your recommendation. We are honored to know that you would choose Deevana Plaza Phuket again for your future visit to Phuket. We look forward to welcoming you back and providing another exceptional stay.Warm regards,Management Team

Response from Property: Dear Guest,Thank you for your kind review. We’re delighted to hear that you enjoyed our central location and found it convenient to explore many nearby attractions on foot.We’re also pleased that the room’s soundproofing met your expectations, allowing you to have a comfortable and restful stay despite being close to the lively bar area.We truly appreciate your feedback and hope to welcome you back again soon.Best regards,Management Team

Response from Property: Dear Guest,Thank you for sharing your feedback with us.We’re pleased to hear that you enjoyed our convenient location and found the hotel clean. At the same time, we sincerely apologize for the inconvenience regarding room cleaning. Please be assured that we will review this with our housekeeping team to ensure more consistent service.We are especially concerned to learn about your experience with our staff. This is certainly not the level of service we aim to provide. Your comments have been shared with the relevant team for immediate attention and improvement.Thank you once again for your valuable feedback. We truly appreciate it and hope to have the opportunity to welcome you back for a much better experience in the future.Best regards,Management Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations. Please accept our sincere apologies for the inconvenience you experienced.We regret that our efforts to assist you during your stay did not result in a more positive outcome. Guest satisfaction is extremely important to us, and we are disappointed to learn that we fell short in areas such as room conditions, air conditioning performance, and plumbing. Your comments have been shared with our maintenance team for immediate attention.We also acknowledge your concerns regarding the group booking. We understand how disruptive this must have been and sincerely apologize for the impact it had on your overall experience. We strive to accommodate all guests respectfully and will take stronger measures in the future to ensure that all guests can enjoy a peaceful and comfortable stay.While we cannot change what has already occurred, we do hope you might consider giving us another opportunity in the future to provide the level of service and comfort we are truly capable of offering.Thank you again for your feedback.Warm regards,Management Team

Response from Property: Dear Simon,Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the peaceful location, wide breakfast selection, and our friendly staff. It's also great to know you found the pool area relaxing. We sincerely apologize for the housekeeping oversight and any discomfort caused by the room smell — your comments have been shared with our team for improvement. We also appreciate your input on the lunch portions and will take it into consideration as we continue to refine our offerings.We're delighted you found us to be a good family hotel overall, and we hope to welcome you and your family back for an even better stay in the future.Warm regards,Management Team

Response from Property: Dear Ahmad R A,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the room condition and the bed covers — your comfort is very important to us, and we regret that we fell short in this area.We're glad to hear you enjoyed the breakfast and our swimming pool facilities. Your comments help us improve, and we hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,Management

Response from Property: Dear Bekir,Thank you for sharing your feedback. We're glad you stayed with us and appreciate your comments. We apologize if the cleanliness did not fully meet your expectations. We strive to maintain high standards and will work with our housekeeping team to ensure improvements. As for the noise from nearby bars, we understand it can be challenging for light sleepers. For future stays, we would like to suggest Deluxe pool view room for your choice please as to avoid the noisy from OTOP bar. Thank you again, and we hope to welcome you back for a more comfortable stay.Best regards,Management Team

Response from Property: Dear E.S, First and foremost, please allow us to take this opportunity to thank you for Choosing DEEVANA PLAZA PHUKET PATONG on your recent stay in Phuket. And thank you for posting a review of recent experience in Deevana Plaza Phuket Patong. We are indeed thankful for your feedback. Your review is really helpful for us to continue improving our service.Thou we truly regret to know that we haven’t able to meet your full expectation. Therefore, please accept our sincere apology If our oversite cost your inconvenience. Reassured that your comments will immediately take into serious action and improvement will be implied accordingly. We appreciate you bringing these matters to our attention, as it helps us identify areas for growth and improvement. While we understand your disappointment, we hope you might consider giving us another chance in the future to show you a much-improved experience.Warm Regards, Management Team

Response from Property: Dear valued customer, thank you very much for your compliments on our staff, and thank you for choosing to stay at Deevana Plaza Phuket Patong. We sincerely hope to have the opportunity to welcome you back to stay with us again in the future. Thank you very much.

Response from Property: Dear Stefany,First of all, we would like to thank you for choosing to stay with us at Deevana Plaza Phuket Patong during your recent holiday in Phuket. And thank you for your kind words. We're thrilled to hear that you had a great experience. We look forward to welcoming you again soon.Best regards,Management Team

Response from Property: Dear Valued Guest, Thank you for posting an excellent review of your recent experience in Deevana Plaza Phuket Patong. We are indeed delighted by your feedback. It is truly heartwarming to read that we were able to meet your expectation and we were able to give you a memorable and enjoyable experience.Your kind complement will be shared to the team to boost confidence and keep the outstanding performance of customer service at all times. We are looking forward to welcome you back on your next visit here at Deevana Plaza Phuket Patong. Warm Regards, Management Team