Mamaka Phuket, Tapestry Collection by Hilton

Reception didn't greet on a late and tiring arrival. Not friendly and just procedural. We are "Asian sized", but Room is small,l Not enough space for 2 luggage and 2 adults. Washroom super small, amenities (toilet bowl, basin small)bare tightly packed. Water flow/pressure inconsistent, sudden cold sudden hot. Room moldy and humid, disturbing smell. Flying insects and ants on pillow every night, wonder where it came in from. Water stains and not clean washroom. AC no dehumidifying function, just blower, not helping the humidity issue. Breakfast area not so spacious, Thai food ok. Western/pastries not good. View from rooftop mediocre, can't really see the sea or beach from here, only a construction site next door and the luxury resorts next door. However, location is near to town, walkable and there's complimentary shuttle tuk tuk provided at certain hours. Beach is not really walkable, a little far by foot but shuttle will take you there. Gym is usable and clean, with a shower and changing room. Not value for money. We were the last batch of hotel guest as they're closed from 1st March 2026 for upgrading. Perhaps they'll improve some of the issue mentioned here once reopen. .

The stay was overall mediocre. Nothing went fundamentally wrong, but nothing was particularly enjoyable either, except the quality of service by the staff. The cleanliness of the hotel was subpar, to say the least. Hairs and dust were always present in the corridors outside the room, and stayed over for several days, apparently uncleaned. The breakfast food was ok, but nothing particularly stood out. The pools were nice, and had a nice view and enjoyable environment overall, although the water tasted a bit salty. Another negative note was that the a/c in the room would be extremely smelly when turned back on after being off. Hotel location was halfway between town and beach, with a convenient shuttle bus service carrying guests to either upon request. The town of BangTao is pleasant, although very tourist-catered and at times a bit too messy. Overall, for that price, I think one can find something better. I expected better from the Hilton brand.

The food was delicious, the hotel was clean and comfortable, the staff were friendly, and the shuttle bus service was very convenient.

Good location, free transfer to beach and to food area. Great staff, good breakfast. Location is very comfortable, beach is near