22, Naithon Beach, Tambon Sa Khu, Amphur Talang, Thalang, Phuket Province, 83110, ThailandView hotel details
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Guest Reviews of Pullman Phuket Arcadia Naithon Beach
9.1/10
Great
449 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities9.1
Service9.1
Cleanliness9.2
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All reviews(449)
Positive reviews(425)
Reviews with photos/video(248)
Clean pool(108)
Great swimming pool(108)
Delicious breakfast(99)
Nice sea view(57)
Close to beach(37)
Has an infinity pool(25)
Offers pick-up/drop-offs(24)
Has facilities for children(7)
Negative reviews(24)
Tiffany ZOU
Grand Deluxe Room
Stayed in Oct 2025
Couple
37 review
10/10
Outstanding
Posted on Dec 1, 2025
I chose this Pullman near the airport over the Pullman at Karon Beach because I had a 9:30 AM flight the next day. I was so impressed by the lobby and the stunning infinity pool with a view. In front of the hotel, there's a beach on one side and a cliff on the other. The ocean here is completely different from Patong Beach; there are no islands blocking the view, so it's endless. The water is incredibly deep blue, like the Atlantic Ocean. The only thing that was disappointing and frustrating was the exorbitant price of the Nespresso capsules. I assumed they would be free, like the tea bags and coffee in hotels back home. They charged me an 800 baht deposit for two capsules, which is about 90 RMB per coffee, and there was no price list or warning about the cost.
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6/11
Response from Property: Dear Tiffany,Thank you very much for your detailed review. We are delighted to hear that you enjoyed your stay, the lobby, the infinity pool, and the stunning ocean views at Pullman Phuket Arcadia Naithon Beach. Your kind words truly motivate our team to continue providing memorable experiences for our guests.We also appreciate your feedback regarding the Nespresso capsules. Please accept our apologies for any inconvenience or confusion caused. Your comments have been shared with our team to ensure clearer communication about pricing in the future.We hope to have the pleasure of welcoming you back for another enjoyable stay.Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
Guest User
Grand Deluxe Room
Stayed in Nov 2025
Couple
11 review
5.5/10
Posted on Dec 27, 2025
This property is located close to the airport but other than that nothing else really stands out in a place that is filled with mosquitos and service standards are subpar for the Pullman brand. Breakfast selection was quite good but this property is clearly lacking in staff support as à la carte orders take forever to arrive. Rooms are situated quite a distance from the lobby requiring buggy service but due to the slowness of service you would find most of the hotel guests just walking up slope to their rooms. We were also unfortunate to experience a major blackout at 10pm at night which lasted till 3am due to an accident nearby. Backup generators are not built to power the rooms but only the lobby lights and music and this should not be the case for a 5 star hotel as we had friends at trisara who were affected as well but generators worked well for them. Overall, a bitter taste to be remembered for this Pullman hotel and would not recommend for families and couples looking for a relaxing stay.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. I’m genuinely sorry to learn that your stay did not meet expectations and left you with a disappointing impression of our resort.Your comments regarding service levels, buggy availability, à la carte waiting times, and overall comfort are taken seriously. We understand how important smooth service and ease of movement are, especially given our hillside layout, and we regret that this caused frustration during your stay.I’m also very sorry for the inconvenience caused by the unexpected power outage that occurred due to an external incident. While the situation was beyond our control, we fully understand your disappointment, particularly given your expectations of a five-star experience, and we regret the discomfort this caused.It is encouraging to know that you enjoyed the breakfast selection; however, we sincerely regret that this was overshadowed by other aspects of your stay. Your feedback has been shared with our management and operational teams so we can review these concerns carefully and continue improving our service standards.Thank you again for your honesty. I truly regret that we were unable to provide the relaxing and memorable stay you were hoping for. Sincerely,Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
Guest User
Grand Deluxe Room
Stayed in Sep 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Oct 20, 2025
Absolutely amazing atmosphere, very high quality produce for breakfast and wonderful staff! Perfect for a quick getaway from Bangkok or stay as long as your heart desires. Every corner of this place is picture-perfect; it’s true, you really can’t take a bad photo here. Everything is beautifully designed and impeccably maintained, making it effortlessly photogenic.
Can’t wait to come back!
Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the atmosphere, our breakfast offerings, and the service from our team. Knowing that every corner of Pullman Phuket Arcadia Naithon Beach felt picture-perfect for you truly makes us smile.It was a pleasure having you stay with us, whether for a quick getaway or a longer retreat, and we cannot wait to welcome you back for another unforgettable experience.Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
Chu Family
Grand Deluxe Room
Stayed in Jul 2025
Family
39 review
9.0/10
Great
Posted on Aug 21, 2025
Everything is good, the atmosphere is great, clean, nice garden and friendly staffs, the Italian restaurant is fantastic!! only one thing can't make me back is the swimming pool is too dangerous, especially they have 2 pools but one is only for 18+ then only one can bring kids, but the point is no matter is the age, the pool should not have over few hundreds broken tiles, it's absolutely not acceptable, I wish they can repair the swimming pool so we will definitely visit again.
6/11
Response from Property: Dear Chu Family,Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our atmosphere, gardens, friendly staff, and Italian restaurant. Your kind words mean a lot to our team.We sincerely appreciate your constructive comments regarding the swimming pool. Please rest assured that we take safety very seriously, and your feedback has been shared with our engineering team to address and improve the pool conditions. We hope that once these improvements are made, you will feel confident to visit us again.We look forward to welcoming you back to Pullman Phuket Arcadia Naithon Beach for another memorable stay in the future. Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
Zixun.L~
Deluxe Room
Stayed in Oct 2025
Couple
15 review
10/10
Outstanding
Posted on Dec 3, 2025
Really nice view, and excellent facilities.
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the views and our facilities during your stay at Pullman Phuket Arcadia Naithon Beach.We look forward to welcoming you back for another memorable visit. Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
Anonymous User
Deluxe Room
Stayed in Jul 2025
Family
7 review
10/10
Outstanding
Posted on Aug 27, 2025
I am especially impressed by the friendliness of the hotel staff and their attention to detail.
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback and perfect scores! We are delighted to hear that our team’s friendliness and attention to detail made such a positive impression on you.Your kind words truly inspire us to continue delivering exceptional experiences to every guest. We look forward to welcoming you back to Pullman Phuket Arcadia Naithon Beach for another memorable stay! Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
revomax
Deluxe Room
Stayed in Jul 2025
Family
15 review
10/10
Outstanding
Posted on Oct 15, 2025
Parking was convenient for our self-drive trip. The baggage staff spoke a bit of Chinese, and they were very helpful and responsible when we needed to change our room type during our stay. The pool was nice, the shuttle service was convenient, and the kids really enjoyed breakfast.
Original textTranslated by Google
Response from Property: Dear Revomax,Thank you for sharing your wonderful experience with us! We are delighted to hear that you found our parking convenient, enjoyed the pool, and appreciated the helpfulness of our team during your stay, including assisting with your room adjustment. It’s also fantastic to know that your child loved the breakfast!We are grateful for your kind words and look forward to welcoming you and your family back to Pullman Phuket Arcadia Naithon Beach for another memorable stay. Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
DineoR
Deluxe Room
Stayed in Jun 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jul 28, 2025
I absolutely love this place. It’s beautiful and so relaxing. Everything in one place, there’s no need to leave. The food, drinks, atmosphere are top tier. Not forgetting the stunning rooms. No matter which room you get, you get a beautiful experience well worth the price. It’s my second time here and I’ll keep coming back cause, wow… WHAT A VIBE. Make sure to visit the adult only pool (M Bar). Great food and margaritas and Mocktails.
Response from Property: Dear DineoR,Thank you for the amazing feedback — what a pleasure to read!We’re so glad you returned for another stay and that everything from the rooms to the M Bar vibes, margaritas, and atmosphere hit the mark for you. Your kind words truly mean a lot to our team.We can’t wait to welcome you back for round three — we’ll be ready with the mocktails! Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
Guest User
Family Room
Stayed in Jun 2025
Family
17 review
10/10
Outstanding
Posted on Jul 14, 2025
Great Stay ! Good Room. The staff are very attentive and helpful with friendly attitude. The main pool is just amazing. We would love to come back
However, the hotel needs to take a look at the pool’s tiles. Manny of them are falling off. And some of the playground equipments should be replaced.
Response from Property: Dear Valued Guest,Thank you very much for your fantastic review and kind words about our attentive staff and main pool. We are thrilled you enjoyed your stay and the comfort of your room.We also appreciate your valuable feedback regarding the pool tiles and playground equipment. Please be assured that we take these matters seriously and will review them promptly to enhance the experience for all our guests.We look forward to welcoming you back to Pullman Phuket Arcadia Naithon Beach soon. Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
Guest User
Deluxe Room
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jun 15, 2025
My 2nd time here 😍
I had the pleasure of staying at here on my birthday and I can honestly say it exceeded all my expectations.
Staff so friendly, helpful and professional throughout my stay.
The room was spotless, spacious, and beautifully decorated, with birthday wish n cake.
I highly recommend to anyone looking for comfort, and a touch of luxury.
Response from Property: Dear Nurul,Thank you so much for choosing to stay with us again and for your wonderful review!We’re delighted to hear that your birthday stay exceeded all expectations and that our team made you feel so welcome and cared for. It’s great to know you enjoyed the spacious and beautifully decorated room, as well as the birthday surprise.Your kind recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay at Pullman Phuket Arcadia Naithon Beach. Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
Response from Property: Dear Valued Guest,Thank you for sharing your wonderful feedback regarding your stay in our One Bedroom Luxury Ocean Pool Villa at Pullman Phuket Arcadia Naithon Beach. We are thrilled to hear that our service, cleanliness, and stunning ocean view exceeded your expectations.Your kind words inspire our team to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back for another unforgettable stay by the sea. Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
Lundy Island Explorer
Grand Deluxe Room
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jul 5, 2025
Our stay was fantastic and we enjoyed the views, the amazing swimming pools.
Response from Property: Dear Valued Guest,Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a fantastic stay and enjoyed the stunning views along with our amazing swimming pools.Your kind words inspire us to keep delivering exceptional experiences in paradise.We look forward to welcoming you back soon for more unforgettable moments by the sea. Until then, sending sunny vibes your way! Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
Guest User
Ocean View
Stayed in Oct 2025
Couple
1 review
10/10
Outstanding
Posted on Nov 24, 2025
The Pullman is excellent first class hotel their is no negatives at all what makes this hotel is the staff every one off them from the pool staff to the room cleaners at excellent the management should be so proud off them all once again thank you for a wonderful time we will return
Response from Property: Dear Valued Guest,Thank you very much for your wonderful review! We are delighted to hear that you enjoyed every aspect of your stay at Pullman Phuket Arcadia Naithon Beach, and we truly appreciate your kind words about our team.Your feedback will be shared with all our staff, as it is motivating for everyone to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay! Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
StefPek
Grand Deluxe Room
Stayed in Mar 2025
Family
16 review
10/10
Outstanding
Posted on Apr 28, 2025
Absolutely amazing experience at Pullman. Facilities are amazing, beach is very clean and nice. Main swimming pool is great and children friendly, staff in the whole hotel on the absolutely highest possible level and whole staying experience was fantastic. We fell in love with this place and we are looking forward to returning soon.
Response from Property: Dear StefPek,Thank you so much for your wonderful review and perfect scores!We’re thrilled to hear that your experience at Pullman Phuket Arcadia Naithon Beach was absolutely amazing. It’s especially rewarding to know you enjoyed our facilities, the clean and beautiful beach, family-friendly swimming pool, and the service provided by our dedicated team.We’re truly grateful for your kind words and delighted to know you’ve fallen in love with our little paradise. We can’t wait to welcome you and your family back for another unforgettable stay. Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach
Mana88
Deluxe Room
Stayed in Nov 2025
Business traveler
1 review
10/10
Outstanding
Posted on Dec 7, 2025
nice hotel, quite and privacy
just a little far from downtown, it is good place to stay
Response from Property: Dear Valued Guest,Thank you very much for your kind review. We are delighted to hear that you enjoyed the tranquility, privacy, and overall stay at Pullman Phuket Arcadia Naithon Beach. Your positive feedback means a lot to our team.We look forward to welcoming you back for another memorable stay. Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach