Citrus Patong Hotel by Compass Hospitality Reviews

Response from Property: Dear Valued Guest,Thank you very much for your outstanding 10/10 review and for sharing your kind feedback.We are delighted to hear that you enjoyed a comfortable stay, especially that you found the room clean, the air conditioning effective, and your sleep restful. It is also wonderful to know that our staff made a positive impression with their friendly service.Your encouraging words mean a great deal to our team and motivate us to continue delivering excellent hospitality.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Pantiwa L.Hotel Manager

Response from Property: Dear Guest,Thank you for your feedback. We sincerely apologize to hear about the condition of the towel and pillow during your stay. This is absolutely not the standard of cleanliness we aim to provide.Your comments have been shared with our housekeeping team for immediate review and corrective action to ensure this does not happen again.We truly regret the inconvenience caused and appreciate you bringing this matter to our attention.Warm regards,Pantiwa LaksanaprimHotel Manager

Response from Property: Dear Guest,Thank you very much for your detailed review. We’re delighted to hear that you appreciated our friendly and attentive service, as well as our convenient location.We sincerely apologize for the inconvenience caused by the street noise, as well as the condition of the towels and bathroom. Your feedback has been shared with our housekeeping and engineering teams for immediate improvement, as cleanliness and guest comfort are very important to us.We also appreciate your comments regarding breakfast and are glad it met your basic expectations.Thank you again for your valuable feedback. We hope to welcome you back again and provide you with a more comfortable stay.Warm regards,Pantiwa LaksanaprimHotel Manager

Response from Property: Dear Guest,Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you enjoyed our location, cleanliness, and the convenience of nearby facilities. We also appreciate your helpful recommendation regarding the pool view rooms for guests who prefer a quieter stay.It was a pleasure having you stay with us, and we hope to welcome you again in the future.Warm regards,Pantiwa LaksanaprimHotel Manager

Response from Property: Dear Guest,Thank you very much for your wonderful rating and for sharing your feedback. We are happy to hear that you enjoyed our location, cleanliness, and service from our team.We apologize for the noise disturbance you experienced. For your next visit, please feel free to request a quieter room location, and we will do our best to accommodate you.We hope to welcome you again in the future.Warm regards,Pantiwa LaksanaprimHotel Manager

Response from Property: Dear 111imad,Thank you very much for your kind review. We’re pleased to hear that you found the hotel clean and enjoyed the excellent service from our staff.We hope to welcome you again in the future.Warm regards,Pantiwa LaksanaprimHotel Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay with us.We are very pleased to hear that you found our reception team friendly, enjoyed the breakfast, and appreciated the overall service from our staff. Your kind comments are truly appreciated.At the same time, we are sincerely sorry for the issues you experienced during your stay, particularly regarding housekeeping consistency, low water pressure, and the balcony door condition. This is certainly not the standard we aim to provide, and we fully understand how these issues may have affected your comfort.Please be assured that your comments have been shared with our housekeeping, engineering, and front office teams for immediate review and improvement. We value your feedback as it helps us identify areas where we must do better.Thank you once again for your constructive review. We hope to have the opportunity to welcome you back and provide you with a much improved experience in the future.Warm regards,Pantiwa L.

Response from Property: Dear Guest,Thank you very much for your wonderful review and for sharing your experience with us.We are delighted to hear that you had a comfortable and enjoyable stay. It is great to know that you appreciated the cleanliness of the hotel, our friendly staff, and the breakfast. Your kind words about our housekeeping team and the service provided truly mean a lot to us.We are also pleased that the issue with the shower door was resolved promptly and that overall your vacation in Phuket was wonderful.Your feedback encourages our team to continue delivering the best possible service to our guests. We sincerely hope to have the pleasure of welcoming you and your family back again in the near future.Warm regards,Pantiwa LaksanaprimHotel Manager

Response from Property: Translation:“Lovely hotel with a central location, close to the city, street food, and the beach. We booked a double bed, but the booking the hotel received showed twin beds. This is not the hotel’s fault, but Trip.com. It is not okay that this is not properly managed on their side.”Reply:Dear Guest,Thank you very much for your wonderful review and for your kind understanding regarding the bedding request. We are pleased to hear that you enjoyed our central location and your overall stay with us.We sincerely apologize for the confusion regarding the bed type and appreciate your understanding that the information was received through the booking channel. Please be assured that we always try our best to accommodate guest preferences whenever possible.We hope to welcome you again in the future.Warm regards,Pantiwa LaksanaprimHotel Manager