Novotel Phuket Kamala Beach Reviews

Response from Property: Dear Valued Guest,Thank you very much for choosing to stay with us at Novotel Phuket Kamala Beach and for taking the time to share your kind feedback.We are truly delighted to know that you enjoyed our great location and appreciated the relaxed, laid-back atmosphere of the area. It is wonderful to hear that our setting provided the peaceful experience you were looking for, away from the busier parts of Phuket.Your positive comments are sincerely appreciated and will be shared with our entire team as encouragement to continue delivering memorable stays for our guests. Please rest assured that we remain fully committed to maintaining this tranquil environment and warm hospitality.We very much look forward to welcoming you back again in the near future.Warmest regards,Krittayoch Ao-lueknuea (Oakwood)Front Office ManagerNovotel Phuket Kamala Beach

Response from Property: Dear Nabellachance,Thank you very much for choosing to stay with us and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our amazing location and the overall amenities and service during your stay.We also appreciate your honest comment regarding the room, and please rest assured that your feedback has been shared with our team as part of our ongoing efforts to maintain and improve our accommodations.It would be our pleasure to welcome you back in the future for another enjoyable and even more comfortable stay by the beach.Warm regards,Krittayoch Ao-lueknuea (Oakwood)Front Office ManagerNovotel Phuket Kamala

Response from Property: Dear Teek,Thank you very much for staying with us at Novotel Phuket Kamala and for sharing your detailed feedback. We are delighted to hear that you enjoyed our clean and quiet environment, easy beach access, and vegetarian-friendly breakfast.We also sincerely appreciate your constructive comments regarding the restaurant pricing and tour desk services. Your feedback is valuable, and we will review these areas to ensure clearer guidance and better options for our guests.We truly hope to welcome you back in the future for another relaxing and enjoyable stay by the beach.Warm regards,Krittayoch Ao-lueknuea (Oak)Front Office ManagerNovotel Phuket Kamala

Response from Property: Dear Valued Guest,Warm greetings from Novotel Phuket Kamala Beach.Thank you very much for choosing to stay with us and for sharing your kind feedback. We are delighted to hear that you enjoyed our jacuzzi pool, quiet and comfortable room, and the beautiful beach and ocean view. It is also wonderful to know that our team was able to provide attentive and helpful service, and that you found our in-room dining prices reasonable.We sincerely appreciate your comment regarding the room slippers and apologize for any inconvenience this may have caused. Please rest assured that your feedback has been shared with our team for improvement.We are truly grateful for your support and look forward to welcoming you back again for another relaxing and memorable stay by the beach.With warm regards,Krittayoch Ao-lueknuea (Oak)Front Office ManagerNovotel Phuket Kamala Beach

Response from Property: Dear SiW71,Warm greetings from Novotel Phuket Kamala.On behalf of our entire team, I would like to sincerely thank you for choosing to stay with us and for sharing such a detailed and thoughtful review. We are thrilled to hear that you enjoyed your Ocean Villa, the stunning views over Kamala Beach, the spacious and well-equipped room, and the peaceful atmosphere of our resort. Your kind words about the comfort of the bed, amenities, and overall experience are truly appreciated.We are delighted that our location and villa accommodations contributed to a memorable start to your days in Phuket. Your feedback encourages us to continue providing exceptional service and facilities for all our guests.We sincerely hope to welcome you back to Novotel Phuket Kamala in the future and provide another relaxing and memorable stay.With warm regards,Krittayoch Ao-lueknuea (Oak)Front Office ManagerNovotel Phuket Kamala

Response from Property: Dear Liana888,Warm greetings from Novotel Phuket Kamala Beach.Thank you very much for sharing such a wonderful review. We sincerely thank you for allowing us to be a part of your memorable holiday in Phuket. It is truly heartening to hear that you enjoyed your stay — from the cleanliness and beauty of our surroundings to the quality of our beach and the professionalism of our team.We are especially pleased to hear your kind words about Kathy, Jen, and Shuyaa. Your recognition of their attentiveness and friendliness means a great deal to us, and we will be sure to pass along your compliments to them and the entire team.Should there have been any inconvenience during your stay, please accept our heartfelt apologies. We always strive to provide the best experience possible for all our guests.It was a pleasure to have you with us, and we very much look forward to welcoming you back for another exceptional stay in the near future.Warm regards,Krittayoch Ao-lueknuea (Oak)Front Office Manager

Response from Property: Dear Valued Guest,Thank you very much for choosing to stay with us and for taking the time to share your kind feedback.We’re delighted to hear that you had a pleasant stay and appreciated our beachfront location—it’s always wonderful to know our guests are able to fully enjoy the beautiful surroundings here at Kamala.Your recommendation truly means a lot to us, and we’re grateful for your support. Should your travels bring you back to Phuket, we would be honored to welcome you again for another relaxing and memorable stay.Warm regards,Krittayoch Ao-lueknuea (Oak)Front Office ManagerNovotel Phuket Kamala

Response from Property: Dear Valued Guest,Thank you very much for staying with us and for taking the time to share your feedback. We are pleased to know that you appreciated our location and found our staff cooperative.At the same time, I am truly sorry to learn about the cleanliness issue you experienced with the spoon in the coffee area. This is certainly not the level of standard we strive to maintain, and I sincerely apologize for the inconvenience it caused. I have already shared your comments with our housekeeping team to ensure closer inspection and improved attention to detail moving forward.We truly value your feedback, as it helps us improve and provide a better stay for our future guests. We hope to have the opportunity to welcome you back and deliver a more comfortable and seamless experience.Warm regards,Krittayoch Ao-lueknuea (Oakwood)Front Office ManagerNovotel Phuket Kamala Beach

Response from Property: Dear Rifqy,Warm greetings from Novotel Phuket Kamala Beach.First and foremost, we would like to sincerely thank you for choosing to stay with us and for allowing us to be a part of your memorable holiday in Phuket. It was truly our pleasure to welcome you.We are genuinely sorry to hear that your experience did not fully meet your expectations. Please accept our heartfelt and sincere apologies for the disappointment you encountered, particularly with regards to the breakfast quality and overall dining experience. Your feedback is extremely valuable to us, and we deeply regret that we fell short in this area.We fully understand your concerns regarding the food quality and pricing, and we appreciate your candid comments. We are committed to continuous improvement and will be addressing this matter with our culinary team to ensure enhancements are made where necessary. Your point about aligning our sustainability efforts with guest satisfaction is very well taken and will be carefully considered in our future planning.Once again, we sincerely thank you for your constructive feedback, which allows us to reflect and improve our service. We do hope we will have another opportunity in the future to welcome you back and provide you with a more satisfying experience.With warmest regards,Krittayoch Ao-lueknuea (Oak)Front Office Manager

Response from Property: Dear Valued Guest,Thank you very much for returning to stay with us and for taking the time to share your detailed feedback. We truly appreciate your continued support since your first visit in 2016.We are pleased to know you enjoyed our convenient location and that our team—especially our breakfast manager—made a positive impression during your stay. Your kind words mean a great deal to us.At the same time, I sincerely apologize for the areas where we fell short, particularly regarding the condition of some facilities and the breakfast experience not meeting your expectations compared to previous years. Please rest assured that your comments have been shared with our management team, and we are committed to making improvements so that we can deliver the memorable and satisfying experience you deserve.Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back and provide an enhanced visit in the future.Warm regards,Krittayoch Ao-lueknuea (Oak)Front Office ManagerNovotel Phuket Kamala Beach

Response from Property: Dear Fahd Saed,Thank you very much for staying with us at Novotel Phuket Kamala. We truly appreciate your visit and are glad to have had the opportunity to host you.We sincerely hope to welcome you back soon for another relaxing and enjoyable stay by the beach.Warm regards,Krittayoch Ao-lueknuea (Oak)Front Office ManagerNovotel Phuket Kamala

Response from Property: Dear Valued Guest,Thank you very much for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your comments.We are pleased to hear that you enjoyed our excellent location and easy access to the beach, and that your stay was overall comfortable and good value for money. At the same time, we sincerely apologize for any inconvenience caused by the condition of some furnishings and the quality of repair work, such as the creaking door hinges. Please rest assured that your observations have been shared with our maintenance and engineering teams, and we are taking steps to improve these areas to ensure a more seamless experience for our guests.We truly value your feedback and hope to have the opportunity to welcome you back to Novotel Phuket Kamala in the future, providing an even more enjoyable and comfortable stay.Warm regards,Krittayoch Ao-lueknuea (Oakwood)Front Office ManagerNovotel Phuket Kamala

Response from Property: Dear zonggoo,Thank you very much for your wonderful feedback and for choosing to stay with us at Novotel Phuket Kamala Beach. We are delighted to hear that you enjoyed our direct beach access and that our team could assist you with your luggage — your kind words truly mean a lot to us.It’s always a pleasure to know that our efforts to provide helpful and attentive service contributed to a seamless and enjoyable stay. We sincerely hope to welcome you back soon for another relaxing and memorable experience by the sea.Warm regards,Krittayoch Ao-lueknuea (Oak)Front Office ManagerNovotel Phuket Kamala Beach

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations.Please allow us to clarify that the beach in front of our hotel is a public beach, and while it is not under our direct control, our team is committed to cleaning and maintaining the area daily to ensure it remains as welcoming as possible for our guests. We place great importance on protecting the environment and continuously work with the local community to promote sustainable practices and preserve the natural beauty of the area.Regarding your comments on accessibility, facilities for children, and the layout of the resort, we truly appreciate your suggestions. We take all feedback seriously and will certainly consider them as we continue to improve our services and amenities.We hope to have the opportunity to welcome you again in the future and provide a better experience.Warm regards,Novotel Phuket Kamala Beach