Novotel Phuket Kata Avista Resort and Spa Reviews

Amazing experience, the stuff is so friendly But you need a taxi to reach the hotel because the location of the hotel it’s on the hill

The hotel service was good, and the staff were all very enthusiastic and proactive in helping with luggage. The shuttle bus service was also excellent. It's very close to Karon and Kata beaches, only a 5-minute walk. However, the steep slope at the entrance is really challenging – I just treated it as exercise! It might be a bit difficult for older people, but my 10-year-old had no problem. The hotel restaurant food was delicious, thumbs up. However, when I book a five-star hotel, I'm very particular about cleanliness. Here, if the room's air conditioning is set above 20 degrees Celsius, there's water on the floor. Since we often returned from the beach, our shoes would bring in sand and water, making the floor very dirty. But setting the AC to 20 degrees was extremely cold. Consequently, we had to be very careful walking in the room to avoid slipping, and the sand mixing with the water made it quite messy. Additionally, the trash can next to the toilet was inconvenient for disposing of rubbish, and some facilities were a bit old, making them appear unhygienic. The cleanliness really left me dissatisfied. I hope there will be improvements in the future.

The room was fantastic, with a huge bed and an extra small bed for the child, feeling like it could easily accommodate two children (one big, one small). The service was excellent, and all the staff were very lovely. A special shout-out to the uncle in picture one – he was incredibly kind. On the day we arrived, he enthusiastically helped me carry my backpack. One morning, when my child was playing with the foosball table alone, he主动 went over to play with them. I had wanted to thank him before leaving, but unfortunately, I didn't see him again. Since our flight was late and the hotel was fully booked, they couldn't offer me a late check-out. However, after our swim in the afternoon, they thoughtfully provided a restroom for us to change and freshen up. The massage at In Balance was excellent. The front desk gave us a 30% off voucher upon check-in. V massaged me in a private room, and their technique and pressure were fantastic. With the discount, it was incredibly good value for money and very relaxing. I had wanted to book another session before leaving, but time ran out. The staff at the Kid's Club were also great; my child went to watch movies for two days and had a wonderful time. Overall, our two-day stay was superb. The swimming pool was a little small. The only unpleasant part of our trip was encountering two not-so-friendly Chinese children there.

This hotel review is a bit strange, with both good and bad points. It feels like their marketing department, operations department, and even the F&B department are completely separate entities. Upon arrival, there was no welcome drink or refreshing towel, which didn't feel like a 5-star experience and was a bit chaotic. However, the in-hotel facilities are quite good, especially the swimming pool, which was very comfortable. The restaurant, in particular, was excellent. With a 50% discount voucher, dining there was incredibly cheap, almost on par with street-side eateries, but the food quality was superb. As for service, the restaurant staff provided excellent, 5-star service, and breakfast was delicious. However, the room service was a different story. For instance, we requested turndown service for our child three days in advance and reminded them three times on the day, but someone only came to make the bed at 7 PM. It's a very odd feeling. We emailed them about it, and they apologized and sent a small cake. It really reinforces the idea that the marketing and implementation departments are completely disconnected. Finally, there was no organized World Cup final viewing. Considering it was such a huge event and the hotel is located on a mountain (making it very inconvenient to go down), especially since their shuttle only runs until 7 PM, staying at this hotel late at night, if you're not just staying in your room, can be quite troublesome. It's not easy to go downstairs to watch a game.

The hotel offers a buffet and a swimming pool. Some of the activities require an additional charge. The surroundings are beautiful, right next to the beach and a cliffside cafe. The only issue is the very steep slope leading to the entrance, which can be tough to walk up, but the hotel provides a shuttle service that runs approximately every 30 minutes.

The service was very welcoming, and the environment was pleasant. The room had a good-sized balcony. It's not far from Kata Night Market, but there's a very steep hill that's difficult to walk up. It's very close to the popular cliffside restaurant, which is convenient.

We stayed with an 8-month-old baby and a 4-year-old child. The food was delicious, with new dishes appearing every day. The staff was polite and always helpful with any issues. The views from the window were beautiful. Room cleaning was excellent, done daily before 6 PM. However, in our building (we were above the pool), it was very humid, which made it hard to sleep, even with the air conditioning on (we stayed in July). The hotel is also located on a hill, not in a very convenient spot. There's a shuttle to the beach, but all the shops are far away.

I've vacationed in Phuket over ten times, and this is the first negative review I've ever given a hotel. For your reference: 1. **Poor Hygiene**: I stayed for two nights. On the second day, during housekeeping, they didn't replace the used towels; instead, they re-hung the dirty white ones (see picture 1). 2. **Bad Service**: They don't provide the standard free bottled water. I thought they just forgot on the first day and didn't think much of it. On the second day, my child left an English note asking for free bottled water and included a tip. They took the tip, but no water. When I encountered the cleaning staff, I reminded them about the water, and they said 'okay, we'll send it,' but it never came. I then called three times asking for bottled water; each time they said they had it, but it was never delivered to my room. 3. **Still Poor Hygiene**: The room was extremely damp, and the cleaning was very superficial. When I lifted the corner of the bedsheet, there was a swarm of ants, which was really upsetting (you can imagine how much from the video). 4. **Discrimination Against Chinese Guests, Deceiving Guests and Platforms**: I just checked out today. My original Ctrip booking included a late checkout until 2 PM. Since I wanted my child to go to the beach that day, I asked the front desk. A young staff member asked an older colleague if it was possible, and the older one shook her head. The young staff member then told me they were fully booked, so a late checkout wasn't possible. However, the same room type was available for normal booking on Ctrip. Feeling unfairly treated and sensing discrimination against Chinese guests, I contacted Ctrip. The hotel then spun a story to Ctrip, saying they were fully booked but their room availability hadn't been updated. Only when Ctrip suggested delisting the hotel for booking if it was truly full, did they agree to honor my original booking's late checkout benefit. In summary, after so many visits, this is the first time I've encountered such terrible service, hygiene, and such dishonest behavior from a hotel that would deceive guests and platforms. Thankfully, Ctrip was quick to respond to the issue. Although I'm still awaiting their feedback, I'm very grateful to Ctrip.

Overall, the hotel has a very good location with beautiful views, and the breakfast was excellent with a good variety of food. These were definitely the highlights of our stay. However, there were several issues that affected our experience. The room was not as clean as expected, and housekeeping did not clean our room even though we stayed for two nights. The room was also extremely humid all the time, with the floor constantly feeling damp, and there was an unpleasant smell inside the room. In addition, the furniture is quite old and could use renovation. The hotel also provides only a very limited amount of drinking water, which was inconvenient. The hotel has great potential because of its location and breakfast, but it really needs to improve cleanliness, room maintenance, housekeeping service, and humidity control.

Facilities: The hotel facilities are great. Although a bit old, everything is comfortable. After all, it's an international chain five-star hotel. Hygiene: Very clean, nothing to complain about. Environment: The environment is very comfortable, and the pool is large with multiple sections suitable for both kids and adults. It's also very close to two beaches, Karon and Kata. It's convenient to get there either by walking or using the hotel's shuttle bus. Service: Warm and thoughtful.

Hotel was very good, location was good en good atmosfee……..

This hotel offers great value for the price. The staff are patient, highly professional, and service-oriented. They were proactive in addressing any issues with the room. I would definitely stay here again on my next visit.

Overall, it was decent. The hotel isn't large, and it's built into the hillside with staggered pools. The rooms are spacious and well-equipped, and the staff are very friendly and gave a good overview of the facilities during check-in. I booked a garden view room, but I was assigned the very first room, and the view from the window was just the wall of another building, so it wasn't really a garden view. I'd suggest the hotel ask guests during check-in if they're willing to accept the first room with a blocked view. Since I was traveling alone, it wasn't a big issue this time, but if I were with my family, I would have been uncomfortable with it.

The place is clean, elegant, and all the staff are friendly. It's easy to get around, and they provide a car to go to the beach and the city.