Radisson Resort and Suites Phuket Reviews

Response from Property: Dear Bryan,Thank you for sharing such a detailed and wonderful review of your stay at Radisson Resort and Suites Phuket. We’re thrilled to hear that you enjoyed your time with us and appreciated the level of service provided, especially by Bew at the front desk. I'll be sure to pass along your kind words to her.It’s great to know that you found your room spacious and comfortable and that our housekeeping team kept everything immaculate. We’re also glad you enjoyed our pool, bar area and the convenience of being just minutes from Kamala Beach.We appreciate your feedback regarding the resort showing some signs of age and we continually work to maintain and enhance our facilities for a great guest experience.Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back to Radisson Resort and Suites Phuket for another memorable stay.Warm regards,Nimesha MunasingheGuest Experience Manager

Response from Property: Dear Zieta Wenk,Thank you for sharing your feedback. We’re sorry for the inconvenience regarding the room allocation. Although we always do our best to accommodate special requests, the bookings came through two separate channels, which limited our ability to link the reservations in advance. For future stays, we kindly encourage you to reach out to the hotel directly beforehand so we can better assist with special arrangements. We understand the importance of staying close together as a family and regret that we couldn’t fulfill this request during your stay. We appreciate your understanding and hope to welcome you again with an improved experience.Best regards,Xavier MassonGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you experienced during your stay. We deeply regret that we were unable to accommodate your room request and understand how important it was for you and your family to stay close together, especially with young children. We also apologize for the inconvenience caused by the issues with the bell boy and the lack of resolution to your concerns.We take your comments about the room condition seriously, and we will address the maintenance issues, including the flooring, door lock, and the safe, with our team to ensure these are resolved promptly. Additionally, we are sorry to hear about the pool and the overall experience with our staff, and we will be working to improve in these areas.We appreciate your positive feedback about our breakfast, gym, and kids' club, and we’re glad to hear these aspects of your stay were enjoyable. However, we completely understand your dissatisfaction with the overall experience and the lack of care you felt from our management team.We truly value your feedback, and we will work hard to improve the service and facilities to ensure a better experience for future guests. We hope you will reconsider giving us another chance in the future.Best regards,Noel AasaGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your feedback! We're glad to hear that you enjoyed our wonderful location near the beach, as well as our spacious rooms and large swimming pool. It's also great to know that you found our service helpful and friendly.We apologize if cleanliness didn’t meet your expectations, and we will work with our team to improve this aspect. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for an even better experience.Best regards,Noel AasaGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We’re glad to hear you appreciated our location and the service provided. However, we regret that you didn’t feel the price offered good value for your experience. We also take note of your comments on the cleanliness and amenities, and we’ll be working with our team to make improvements in these areas.Your input is important to us, and we hope to have the opportunity to offer you a more satisfying experience in the future.Best regards,Noel AasaGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We're glad to hear you enjoyed our location near Kamala Beach and that you appreciated the cleanliness of the hotel. However, we sincerely apologize for the delays you experienced with both restaurant service and room service. We understand how frustrating this can be, especially during busy times, and we will work with our team to ensure quicker service moving forward.Your comments are very helpful, and we’ll make improvements based on your experience. We hope to have the opportunity to welcome you back for a more seamless stay in the future.Best regards,Noel AasaGeneral Manager

Response from Property: Dear Vipin Gadhoke,Thank you for your kind review and for choosing our Two Bedroom Suite with Terrace. We’re delighted that you enjoyed the spacious layout, convenient location, and the warm service from our team. Your positive mention of our amenities and surroundings truly means a lot to us.We’ve also taken note of your cleanliness rating and will review this with our housekeeping team to ensure we meet — and exceed — expectations moving forward. Feedback like yours helps us improve and continue creating great guest experiences.We hope to welcome you back again soon to Radisson Resort & Suites Phuket.Warm regards,Christian KohnertGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your review! We’re pleased to hear that you enjoyed our great location and received good service during your stay. We appreciate your feedback on cleanliness and amenities, and we will continue working to improve these areas for an even better experience.We hope to welcome you back soon!Best regards,Noel AasaGeneral Manager

Response from Property: Dear Valued Guest,Thank you so much for your excellent review! We’re thrilled to hear that you had a perfect stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful experience.Best regards,Noel AasaGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We’re delighted to hear that our staff made a positive impact on your stay. We truly value the dedication and hard work of our team, and we’re glad their service stood out to you.However, we’re sorry to hear that you found the property to be run down and that the cost of drinks and meals didn’t meet your expectations. We take all guest feedback seriously and will look into the areas you mentioned to make improvements.We hope you’ll consider staying with us again in the future to experience the updates we’re working on. Thank you again for your review.Warm regards,Noel AasaGeneral Manager

Response from Property: Dear Kedir Kamu,Thank you for sharing your feedback. We’re glad to hear you enjoyed the great view and our meals during your stay.We were surprised by your comment regarding the room size, as the Two-Bedroom Suite with Terrace you booked is one of our larger room types, with an average size of 64 sq.m, designed to comfortably accommodate families and groups. We’re sorry if the layout did not meet your expectations, and we’d be happy to recommend alternative suite options for your next visit that may better suit your preferences.We truly appreciate your comments and hope to welcome you back to Radisson Resort & Suites Phuket in the future.Warm regards,Christian KohnertGeneral ManagerRadisson Resort & Suites Phuket

Response from Property: Dear Valued Guest,Thank you for your kind review! We’re glad to hear that our room layouts were ideal for your family stay and that you enjoyed the convenience of being able to socialize easily. We also appreciate your positive feedback about the location and the pool views.We’re happy you chose to dine at the hotel rather than at the buffet at Fantasea and are thrilled that you had an enjoyable experience with us. We hope to welcome you back for another great stay in the future!Best regards,Noel AasaGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We are deeply sorry to hear that your experience did not meet expectations. We take your concerns seriously, especially regarding the service at check-in and checkout, as well as the condition of the property. It is clear we missed the mark, and we will work closely with our team to address the issues you've raised, including staff training and facility maintenance.We also regret that the breakfast service did not meet your standards. We strive to provide a high-quality experience, and we will ensure that such issues are resolved moving forward.Your comments are important to us, and we sincerely hope you’ll consider giving us another chance after we’ve made improvements to ensure a better stay in the future.Best regards,Noel AasaGeneral Manager