MGallery Hotel Collection properties in Phuket

This is an older hotel with a great, quiet location. As soon as you step inside, it feels like a high-end property. It's built on a hillside, and the only downside is that it doesn't have its own beach, but the views are absolutely stunning. The rooms are very comfortable, and it's great for families as children can sleep on the two large and convenient sofa beds for free. The breakfast is very healthy, not traditional Chinese food, but high-quality and nutritious. All in all, it offers good value for money and is definitely worth it.

I stayed here again after more than a year, and this time the family room on the 4th floor had a great view! Absolutely perfect! That's a big plus. The hotel is undoubtedly beautiful, and the check-in service was good. There were staff who spoke a little Chinese, though the official service language is mostly English. However, I did have a slightly different experience this time. I tried both early and late breakfast shifts. After the staff seated us, they rarely reappeared. If we wanted tea, we had to call someone over. Typically, at a hotel of this star rating, they usually ask about tea as soon as you sit down, don't they? Did their SOP change, or am I just expecting too much? Also, the bedsheet in the room already had a hole in it, which was a bit awkward. It didn't affect my sleep, so I didn't report it or take a picture. I found the food excellent. The ingredients and the taste of the dishes were very much to our liking. The only thing is that the two-course dinner per person was a bit too much; my small appetite couldn't finish it all, and it felt wasteful. This year, it's either starting with two meals or nothing at all, which is quite inconvenient. I prefer having breakfast included and then ordering dinner à la carte. Nevertheless, the price this year was very reasonable. I double-checked everything before departure and resolved some issues happily with Trip.com. That was pretty good!

Honestly, it wasn't as good as I expected. I've stayed in many boutique, niche hotels like this before, but as soon as you enter, the beach is full of street vendors and tourists driving in, which immediately made it feel mediocre. The reception lobby was also small and not very grand. The shuttle took us very close to the room, as the area isn't big. The so-called 'mountain view' was just looking at a rather unattractive hotel across the way, so there was no real scenery to speak of. The only good thing was the rooftop bar; there was a girl there who provided excellent service. Other than that, there were absolutely no surprises or highlights. When I left, I took a bag that was in the room, and they actually charged me 750 Thai Baht for it! Nothing in the minibar was complimentary, which felt very stingy and completely mismatched with the room rate. When I stayed at Capella, everything was complimentary, including welcome champagne. In short, I absolutely do not recommend this hotel.